Dinis UB6 Soares Removals

4,649

miles driven by this driver

407

customers booked this driver

104

customers reviewed this driver

Suzuki Carry - small van size 1.90 x 1.25 x 1.00 meter Door entrance for 1.13 meter

About Me


Hi, I am a fully insured, One van, one man professional courier offering a second to none service.

My experience and customer focused mentality enables me carry out a safe and efficient transit of your goods.

Customer satisfaction is guaranteed when you book with me.

Thanks to everyone who trusted me and many thanks in advance to those who will.

You will not be disappointed

 

Reviews

Review Rating

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Very friendly and packed the van with care. Also helpful unloading. Very pleased

3 days ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

3 days ago

Was the driver on time: No

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Re: straps and blankets, I actually have no idea as I didn't think to look for them. I don't think my stuff was secured but I could be wrong.

My stuff and I made it safely to my new place, which is the main thing. But the driver was certainly not the professional I was promised from the reviews - he was late, he didn't apologize or even introduce himself, he constantly complained about the stairs in my building despite me paying more for that fact. His van was grimy and reeked of cigarette smoke. He actually asked if I minded him smoking while driving (I said I'd rather he didn't). Just bad communication in general, unprofessional, and an unpleasant experience.

2 weeks ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Thisbhas been the best move I hve ever had and I had lots! He was helpful, nice and help put in the van some things I thought we couldn't put inside. Totally recommended, thank you Dinis!

4 weeks ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

Firstly he arrived on time, it was a difficult move due a friend being evicted from a property there was police and housing association officers present but the move was no trouble, police were present to help out and they were great! the driver observed and we advised him what needed to go to storage, however due to the van being small we should have booked a bigger van, as we had to make x 2 journeys to pick the personal belongings and household items, he charged for mileage, and £9ph after the 2hour slot therefore we ended up paying a deposit of £14.67 at time of booking as the original quote was £48.45 we were happy to pay that due to the circumstances of the move we ended up paying the driver cash of the amout of £47.77 in total £62.67 it’s not bad but we did struggle to pay this and should have got a bigger van. He was polite and thoughtful and very understanding. Though my friend mentioned the smoking smell in the van I’m just glad Dinis helped out when we needed it the most. Thank you so much Dinis! Adios

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

2 months ago

Was the driver on time: No

Did they have straps and blankets: No

Was the driver respectful: Yes

2 months ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

Nice and helpful driver

2 months ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

The driver was nice and chatty but van was very old, rusty and not very clean, but overall nice guy and helpful.

2 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

2 months ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

To whom it may concern, I have given an overall rating of 3 stars (i would give 2.5 if there was the option). The reason being I have divided the service between job done and overall experience (cleanliness of vehicle etc) the service was 100% satisfactory (driver turned up on time, loaded/unloaded van and was very helpful) however the vehicle smelt very strongly of cigarettes which caused me to feel ill, thankfully it was a short journey as I couldn't have endured it any longer than the 15 mins between addresses. If you are offering a service/option of travelling in the vehicle then the environment should be kept clean and neutral and pleasant for the customer. Pls note I phoned and gave this feedback on the day via the phone. Kind regards, Claire

CMV response:
As drivers offer to carry you in their van free of charge, this is offered as a courtesy to you. The interior of the van does not constitute a public area, but is the driver's personal space.
We are sorry that you felt that the interior of the van was not as clean as you would have liked, however, you were always able to travel independently of the driver if you preferred.

2 months ago

Was the driver on time: No

Did they have straps and blankets: No

Was the driver respectful: Yes

Dinis called to ask if he could come earlier, and I advised him only 30 mins earlier. However he arrived 1 hour earlier which was stressful for me as I hadn't finish packing, and felt very rushed. He packed the vehicle himself and managed to fit everything in, but there were no blankets or straps and I was concerned about bags falling during the drive to my new home. The vehicle itself is extremely old, but Dinis was so friendly and kind throughout. I would recommend him for very small moves!

2 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

2 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Very professional, gave extra help. I would highly recommend A******

2 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: No

Smoke constantly and he did not follow my instructions to park on the garage

Driver's response:

Hi
First l would like to thank you, to offer your gloves on a very frosty and snow day.

l am a smoker but l did ask you if l could smoke, like l do with everybody when l do a job, and you said yes. You could have just asked me not to smoke. Today l did a job driving for 2.5 hrs, the customer said they would prefer if I didn't smoke, so l didn't smoke at all.

For this booking the post code was SE8 5ER but your house was SE8 5DP. This was your error but l did not complain about having to come back one mile.

In relation to parking, I cannot park illegally just because it is easier to offload. If I receive a penalty charge notice whilst doing this, you would have been responsible for the payment for it.

Where I parked safely I was only 5 metres away from the lift.

At the end of the booking l went to the garage that was inside the building and had two floors. To say we can park at the back of the building is not the same as saying that you have a garage at the back of the flat.

l hope you reconsider the feedback, the post code error was not mine and I simply misunderstood where the garage was.

Regards

Dinis

2 months ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

2 months ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

driver was excellent, very friendly and efficient. if he had had blankets & straps this would be an easy 100% !!

2 months ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

3 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Lovely guy

3 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Lovely guy, and we chatted the whole way! Recommend.

3 months ago

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