We are constantly monitoring the Coronavirus (COVID-19) situation and following up-to-date Government advice to ensure the safety of both our customers and service providers and we will, of course, take all necessary steps to avoid the spread of the virus.
In these uncertain times we understand that customers' plans can change at short notice and we will work with you in all ways possible to facilitate these. We therefore offer a full refund for any bookings which need to be cancelled due to the COVID-19 situation up to 24 hours before the date of the booking.
If your booking cannot take place because of the virus, within 24 hours of the booking, we are able to freeze the booking indefinitely, free of charge, until you are ready to reactivate it and will facilitate any rescheduling that is needed.
All service providers will take as much care as possible on all bookings, however, we would appreciate it if you would also consider taking extra care when packing/unpacking your goods, for example, by regularly washing your hands and making hand sanitiser available within your premises.
Please take a look at the current Government guidance for additional information.
If you need to contact us for further advice/information, please feel free to do so either via email at firstname.lastname@example.org; by telephone on 020 3621 9481 or the live chat portal available on the website.
Working together we hope to minimise any disruption and keep the country moving!
Thank you for your co-operation.