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ELLY TRANSPORT

1,275

miles driven by this driver

277

customers booked this driver

60

customers reviewed this driver

Reliable man and van service. Helping you move as easy and stress free as possible.

 

 

 

Elly Transport 

24/7 Man and Van service

 

Gold fully insured member

 

 

 

 

 

 

Book now and review my service.

 

 

Thank you

Reviews

Review Rating

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

3 days ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

3 days ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

He was very professional and helpful. I would recommend anytime.

1 week ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

2 weeks ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Really friendly driver. He was very quick and efficient!! Made moving so much easier. I would definitely recommend this company.

2 weeks ago

Was the driver on time: No

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Driver was late but messaged and rang me to explain the situation was absolutely fine! Did it quick but efficiently! Great and friendly driver!

3 weeks ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

3 weeks ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

4 weeks ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

4 weeks ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Driver was friendly, helpful and proactive. He called to update about a little traffic and gps delay, didn't charge extra for that and provided an all around excellent service. Book this one.

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

Very friendly and helpful driver. Went out of his way to make sure all went to plan and even bought us water as it was a really hot day. Would definitely recommend this driver

1 month ago

Was the driver on time: No

Did they have straps and blankets: No

Was the driver respectful: Yes

Driver was stuck in traffic but called to let me know in advance so I didn't mind!Was really helpful (despite it being horrifically hot weather) & chatty,would definitely recommend!

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

The only fact is that as been told us we couldn't park in front of the building, basically we had to park 200 meters far away and so we wasted al lot of time and at the and we had to pay the extra time £20 thank you for your help

CMV response:
The driver is not responsible for parking restrictions at your property.

1 month ago

Was the driver on time: No

Did they have straps and blankets: No

Was the driver respectful: No

The driver phoned to inform us that he was 15min late, which was naturally understandable, given the traffic. However during the move itself, the driver showed very little respect to my items. My request to be slightly careful with a bag containing delicate plates were met with the reply, "Can't guarantee, if they break they break." much to my surprise. I also had 4 of my friends help carry my items from upstairs down to the pavement, to help with the loading process, the driver had only carried one item down the stairs when he complained that I had made a mistake entering the information about flight of stairs: I had paid for the driver to help carry items with 2 flights of stairs since I live on the 2nd floor, with about 15 steps in total; however the driver argues that I should've paid for 4 flights of stairs as there was a mini-landing between each flight of stairs... I felt that a driver who was already 15 minutes late and only carried one item down those stairs, shouldn't have been in a position to argue, especially with his complete misunderstanding of the phrase "flight of stairs"... We were also informed that we would be charged £20 extra if our items crossed a certain point in his van, even though we had already paid for the space of the entire medium van. All in all we were thoroughly disappointed, and felt cheated out of the services we had already paid for. I am completely baffled by the torrent of good reviews for this particular driver and I can say for certain that based on what we experienced today, I would not recommend him to anyone.

Driver's response:

I am sorry to receive this review and maintain that I did not disrespect the customer's possessions. One of the customer's friends was throwing the bags into the van and I did tell him to be careful because if something broke it would not be my responsibility. I maintain that I was not handling the items badly. In any event, I note that no items were broken.

The customer had 2 people helping with the move, not 4 and I did not carry just one item down stairs, I carried as much as I could, we all did.

I also deny that I made any comment about the stairs at all.

I did not try to charge the customer any additional money, and none was paid. I have a large high roof van and I of course made this fully available to the customer.

The fact remains that I felt that the customer was upset with me from the beginning because I was 15 minutes late, even though I called him before to let him know I was stuck in traffic.

Thank you

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Great service, lovely guy. Very helpful. Will use Elly again.

1 month ago

Was the driver on time: No

Did they have straps and blankets: No

Was the driver respectful: No

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

1 month ago

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