Monica Trans 1

Name: Monica Trans 1
Price range: $
Rating: 5

Trust Score: 9.3 - Excellent

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94,073

miles driven by this driver

643

customers booked this driver

134

customers reviewed this driver

Get a quote from Monica Trans 1

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We are a multi van company

Vehicles in use are all long wheel base Citreon Relay's and LWB Peugeot Box van seen in picture, these reliable Vans provide a large load space enabling any size items to be transported safe and securely everytime, weather it be a big or small parcel all care is taken to insure your goods are collected and arrive exactly as you would expect.

No job is too big or small, office moves, house/flat or multi drop contracts have been full-field by Mone Van Transport LTD. All vehicles come fitted out with all the essentials such as trolleys, webbing removal blankets etc any other questions or concerns you may have please request a call back, I'm always happy to hear from you.

Reviews

Driver was on time Had straps and blankets Driver was respectful Patryk and his colleague were excellent! Highly recommend them ...	3 weeks ago
Driver was on time Had straps and blankets Driver was respectful Promised to update the person at the other end with an estimated arrival time but didn't. Journey should have taken between 7.5 - 10 hours but they arrived 14 hours after they left. Driver's response: It's not right, the customer who booked thinks that the driver is a robot and doesn't need a rest during the job. The customer booked the job with a distance of nearly 500 miles, estimated driving time on the booking was 8hrs 18min without a break. On that distance the van driver must get a min of two breaks and can't drive all the time. I allowed the driver to take a longer break than usual because he is driving the same distance in one day as before to collect the customer's belongings so don't have much time to rest in a hotel. But I took 2 hrs off the booking to be fair for the customer. (Driver should take 2x30min breaks but he took one 30min break to eat and when it became dark he stopped for 2.5hrs to sleep because he was not feeling safe to drive). the customer on collection said that Paul will wait for the driver on delivery. Driver told her that he would call him one hour before arrival but Paul called the driver 4 hrs before arrival. The driver explained to him why he would be late and told him his estimated time of arrival (so the customer was updated). Now I will calculate this job by minutes to show you that the customer's complaint isn't right. Loading time 45mins. Estimated driving time 8hrs 18mins. Trafic and congestion 1hr 27mins. On the M6 it's over 20 miles of roadworks that isn't included in the "estimated driving time". Regular driver breaks on that distance -1hr Extra break time -2 hrs (customer not charged for this time). Unloading time - 30mins. Total 14hrs. The customer paid for 10hrs as I have not charged the customer for 2hrs (driver's extra break) but I sent him an invoice for the amount of £104 for another 2 extended booking hours. So from my side its all fair and I expect the customer to also be fair. Remove bad feedback and pay the invoice. I hope that my explanation is clear. Regards Andreas and my apologies for any inconvenience.	3 weeks ago
Driver was on time Had straps and blankets Driver was respectful	4 weeks ago
Driver was not on time Had straps and blankets Driver was respectful He was very helpful and communicative	4 weeks ago
Driver was not on time Had straps and blankets Driver was respectful	1 month ago
Driver was on time Had straps and blankets Driver was respectful Excellent driver, took 1hr longer than expected but was extremely helpful.	4 months ago
Driver was on time Had straps and blankets Driver was respectful Excellent - accommodating, helpful and courteous.	4 months ago
Driver was on time Had straps and blankets Driver was respectful Prompt and efficient service. Driver polite and courteous. Great comms throughout. Highly recommend and will use the service again. Thank you	5 months ago
Driver was on time Had straps and blankets Driver was respectful My removal team were amazing- on time, so helpful and made the whole experience so easy and pleasant. They had great attitudes and went above and beyond. I highly recommend them.	6 months ago
Driver was on time Had straps and blankets Driver was respectful Great guys, packed the van so well and very carefully. Highly recommend	7 months ago
Driver was on time Had straps and blankets Driver was respectful	7 months ago
Driver was on time Had straps and blankets Driver was respectful	7 months ago
Driver was not on time Had straps and blankets Driver was respectful	8 months ago
Driver was on time Had straps and blankets Driver was respectful	10 months ago
Driver was not on time Had straps and blankets Driver was respectful	11 months ago
Driver was on time Had straps and blankets Driver was respectful We were a bit anxious at first because the driver we'd expected wasn't able to come so we were allocated a different one an hour or so prior to our scheduled departure ...and I am so glad we were! I am a terrible back seat driver usually, but his driving was faultless. Lovely bloke and we really enjoyed the drive up to York. He was incredibly thoughtful and helpful when we arrived at the huge, and very difficult to navigate, university campus too. I just wish I could use him every time I need a man with a van because we hit super lucky!!	1 year ago
Driver was on time Had straps and blankets Driver was respectful N/A	1 year ago
Driver was on time Had straps and blankets Driver was respectful Peter was fantastic, really thoughtful, polite and hardworking. They also provided me with an extra person really last minute which I appreciated. Only criticism was that I could only book up to 9.5 hours (on this site??) and it meant that the journey ran over by 3.5 hours which with two people was an additional £80 per hour. Would have preferred to be able to have longer time period to be able to see full cost. Otherwise, great service. CMV RESPONSE 01-10-2018: Thank you for your positive review and kind feedback. The maximum duration that you able to book in advance is twelve hours.	1 year ago
Driver was on time Had straps and blankets Driver was respectful Great service	1 year ago
Driver was on time Had straps and blankets Driver was respectful This Driver was magnificent. Literally the best we have ever moved with. Despite being let down by his partner for the day he still managed to move everything we needed quickly and carefully. We also travelled with him to the location and he was a perfect driver. No overtaking, no speeding everything was spot on. Thankyou!	1 year ago
Driver was not on time Had straps and blankets Driver was respectful My driver was late but in the circumstances that was no problem as it gave me some time to finalise packing. When he arrived, he was very helpful and quick. He also helped bring my stuff upstairs at the destination, which was very good of him. I would recommend him!	1 year ago
Driver was on time Didn't have straps and blankets Driver was respectful I was worried at first but the driver was very helpful , his service is very excellent amazing	1 year ago
Driver was not on time Had straps and blankets Driver was respectful	1 year ago
Driver was on time Had straps and blankets Driver was respectful The team was hardworking and very good-natured about stairs on a hot day!	1 year ago
Driver was on time Had straps and blankets Driver was respectful Communicated via email and agreed a mutually convenient time, driver texted eta on route.	1 year ago
Driver was on time Had straps and blankets Driver was respectful Excellent service, the driver was very helpful, friendly and polite, I traveled in the van from Swindon to London and had a very pleasant journey. The whole move was handled efficiently and and was much easier than expected.	1 year ago
Driver was not on time Had straps and blankets Driver was respectful	1 year ago
Driver was on time Had straps and blankets Driver was respectful	1 year ago
Driver was on time Didn't have straps and blankets Driver was respectful Punctual and polite and did a good job. Thanks so much.	1 year ago
Driver was not on time Had straps and blankets Driver was respectful Arrived over one and a half hours late,due to a flat tyre he did phone to explain !his lack of English at times was a problem....but over all not to bad	1 year ago
Driver was on time Had straps and blankets Driver was respectful The 2 men arrived at exactly 7 am as requested. They worked quickly but also carefully. The whole move ran very smoothly and l would not hesitate to recommend them or use them again.	1 year ago
Driver was on time Had straps and blankets Driver was respectful Excellent courteous efficient people. Thank you	1 year ago
Driver was on time Had straps and blankets Driver was respectful Brilliant service	1 year ago
Driver was on time Had straps and blankets Driver was respectful	1 year ago
Driver was on time Had straps and blankets Driver was respectful Fantastic service. Very helpful	1 year ago
Driver was not on time Had straps and blankets Driver was respectful The driver was very nice and respectful. He was late but it was the traffic not his fault . Anyway he	1 year ago
Driver was not on time Had straps and blankets Driver was respectful A little late but bad weather and driver kept me informed, very helpful and courteous. Would recommend	1 year ago
Driver was on time Had straps and blankets Driver was respectful I was disappointed that the move overran by 2.5 hours and cost an unexpected	1 year ago
Driver was on time Had straps and blankets Driver was respectful They were excellent, really lovely helpful guys, so careful bringing the furniture in and out. They were on time for the collection but not for the delivery, but London to Devon is very difficult to gauge so it was to be expected. Would definitely use Moan Vans again and recommend.	1 year ago
Driver was on time Had straps and blankets Driver was respectful Efficient and polite	2 years ago
Driver was on time Didn't have straps and blankets Driver was respectful Very efficient, very helpful, quick and careful at loading and unloading, and made the move as low stress as possible. Two very pleasant, hard-working guys.	2 years ago
Driver was on time Had straps and blankets Driver was not respectful We had to pay him 150 pounds extra for traffic where it didn't even show??! CMV response: All drivers do use the latest sat nav technology to avoid traffic wherever possible, however, unfortunately it is not always possible. Therefore, if your booking runs over the hours you have booked due to traffic, you would be asked to pay the driver for the additional time.	2 years ago
Driver was on time Had straps and blankets Driver was respectful Really friendly guys and helpful!	2 years ago
Driver was on time Had straps and blankets Driver was respectful Guys made my removal quick, easy and painless. Excellent service, would definitely recommend!	2 years ago
Driver was on time Had straps and blankets Driver was respectful Great service, would highly recommend - the guys are magicians at getting giant items through tiny doors. Thank you!	2 years ago
Driver was on time Had straps and blankets Driver was respectful Would work with them again.	2 years ago
Driver was on time Had straps and blankets Driver was respectful	2 years ago
Driver was on time Had straps and blankets Driver was respectful	2 years ago
Driver was on time Had straps and blankets Driver was respectful Very friendly and professional service. Would use again.	2 years ago
Driver was on time Had straps and blankets Driver was respectful This driver refused to give me a receipt. He promised to send it and I have been chasing him for one. He was abrupt over the phone when I called to remind him. I would like a receipt sent to me.	2 years ago
Driver was on time Had straps and blankets Driver was respectful	2 years ago
Driver was on time Had straps and blankets Driver was respectful Excellent Service	2 years ago
Driver was on time Had straps and blankets Driver was respectful The driver was very helpful and courteous. He moved my goods very fast and all my fragile items arrived in good condition. I rode in the van with him and he was happy to stop for a break if I needed it as it was a 2 and a half hour journey. I would highly recommend him.	2 years ago
Driver was on time Had straps and blankets Driver was respectful	2 years ago
Driver was not on time Had straps and blankets Driver was respectful 20 mins late but was informed. Two very nice guys. As a young woman I felt very comfortable travelling with the two from Cardiff to London. Very careful with handling of items. Thanks very much	2 years ago
Driver was on time Had straps and blankets Driver was respectful	2 years ago
Driver was on time Didn't have straps and blankets Driver was respectful The driver and his friend handle the packets perfectly. Friendly. I wish could say the same for his driving. It took them an hour more than usual and that is because they did not follow the GPS. Why? Unfortunately cannot recommend Driver's response: I don't understand why the customer is upset about the travel time. I opted to follow Google maps to avoid traffic. The road I used was slightly longer, but much faster as it was clear. In addition, the customer followed his route but only arrived 5 minutes earlier than me, even though he was travelling in a car and I was in a fully loaded van! I estimate that if I'd driven the same route as the customer, I would have been 20 or 30 minutes longer in arriving.	2 years ago
Driver was not on time Had straps and blankets Driver was respectful	2 years ago
Driver was on time Had straps and blankets Driver was respectful	2 years ago
Driver was on time Had straps and blankets Driver was respectful i was very impressed with this driver and i happily recommend him. this was an arduous job - many thanks for the outstanding, professional service!	2 years ago
Driver was on time Had straps and blankets Driver was respectful Fantastic service would recomend	2 years ago
Driver was on time Had straps and blankets Driver was respectful	2 years ago
Driver was on time Had straps and blankets Driver was respectful Very helpful, friendly, well equipped, nothing too much trouble and would definitely use again.	2 years ago
Driver was not on time Had straps and blankets Driver was respectful They were friendly and very helpful. Would recommend	2 years ago
Driver was on time Had straps and blankets Driver was not respectful	2 years ago
Driver was on time Had straps and blankets Driver was respectful These guys were tireless and efficient! Definitely recommend them if you're moving your house	2 years ago
Driver was on time Had straps and blankets Driver was respectful Moan Man and Van were great from start to finish. I definitely recommend them and would use them again.	2 years ago
Driver was on time Had straps and blankets Driver was respectful Friendly, courteous and very efficient. Highly rated. Thank you very much for making my moving day a stress-free one.	2 years ago
Driver was not on time Had straps and blankets Driver was respectful A little late (about fifteen mins), but let us know early. Otherwise was extremely helpful in loading/unloading. Would definitely use again	2 years ago
Driver was on time Had straps and blankets Driver was respectful	2 years ago
Driver was on time Had straps and blankets Driver was respectful I'd definitely recommend & use again! The two guys who arrived were extremely efficient & speedy at loading up all the boxes etc. & my daughter was delighted with the unloading in Scotland too. Well done Man & Van!	2 years ago
Driver was on time Had straps and blankets Driver was respectful	2 years ago
Driver was not on time Didn't have straps and blankets Driver was respectful I really hate to rate so low but stuff was collected at 7.30am and delivered (having anticipated 5 hours to Durham) at 10.30pm. We won't be using Man with Van again. Driver's response: Unfortunately, there were unavoidable delays on the day and the customer was kept fully up-to-date at all times. He was also refunded £50 at the end of the booking due to the delays. At the time he said he was happy with this.	2 years ago
Driver was not on time Had straps and blankets Driver was respectful Fantastic service! We were moving a large number of household items and boxes between Birmingham and Newcastle-Upon-Tyne. Although our driver arrived late, he kept us posted of his arrival time via SMS text message. The driver, Andreas, and his assistant, worked swiftly to load the van up with everything securely stored. I'm happy to say that all our goods arrived at their destination without any damage. Fabulous service. Recommended!	2 years ago
Driver was not on time Had straps and blankets Driver was respectful	2 years ago
Driver was on time Had straps and blankets Driver was respectful	2 years ago
Driver was on time Had straps and blankets Driver was respectful Absolutely superb service, couldn't have asked for more. The van was booked at very short notice and arrived within 20 minutes. The 2 gentlemen were very courteous and respectful of both the items and my home. Would highly recommend and will ensure to use this firm again in the future should I need to.	2 years ago
Driver was on time Had straps and blankets Driver was respectful These guys rocked! Consistent hard workers who were as quick as possible, long drive and three floors up didn't phase them. Thanks so much ????	2 years ago
Driver was on time Had straps and blankets Driver was respectful	2 years ago
Driver was on time Had straps and blankets Driver was respectful Andrez was very quick and efficient... Very professional! Would definately use again and highly recommend.	2 years ago
Driver was on time Had straps and blankets Driver was respectful	3 years ago
Driver was not on time Had straps and blankets Driver was respectful	3 years ago
Driver was not on time Had straps and blankets Driver was respectful Van arrived half an hour early and at the wrong address, despite it being corrected by our Daughter the day before when she realised it was wrong on the confirmation e-mail. The driver was polite but seemed to be in a hurry to load the van even though we had been told that we would need to load the van ourselves as it would cost more to get them to do it for us. We then discovered the delivery address was also incorrect, (again this was pointed out the day before). Luckily we checked before the driver left and was able to supply the correct one so it was not a problem. Perhaps the biggest inconvenience though was that we had requested to be able to travel with the van to London in order to help our Daughter unload her items quickly as there was no parking outside her flat. However when the van arrived at the collection address it not only had a driver but also two extra men and so there were NO spare seats. This meant that my wife and I had to quickly arrange our own travel to London by train in order to arrive before the van so that we could help our daughter unload her items. Unfortunately this meant we were travelling during peak time. Had we known that we were going to travel by train we could have probably organised a cheaper ticket. Although we were disappointed with the Man and Van service we can not praise Daniel enough for his help and advice when he heard of our predicament. We rang him immediately after the van had left as we were worried that the process had not gone as we expected. He was very apologetic that we had not received the service he had promised and as a gesture of good will confirmed that he would pay our travel costs and refund our deposit we had paid. Also Daniel asked to be kept informed when the van and items arrived at the destination. Luckily everything arrived safely (although late due to an accident on the road) and the men even helped us unload the van in order to leave promptly. Despite the above mentioned problems we would still recommend this website but advise checking all details prior to moving date and obtain a contact name and telephone number of the driver so you can monitor the journey and check if there are any delays.	3 years ago
Driver was on time Had straps and blankets Driver was respectful Andreas and his colleague were extremely professional and helpful, they were also very accommodating and made the moving process a lot easier than I expected, providing a speedy and efficient service. Highly recommend	3 years ago
Driver was on time Had straps and blankets Driver was respectful Really friendly and inefficient. Took the stress out of moving! Would highly recommend.	3 years ago
Driver was on time Had straps and blankets Driver was respectful Very efficient in their work. Would hire again and recommend them to anyone.	3 years ago
Driver was not on time Had straps and blankets Driver was respectful He did inform me about being late Very courteous driver Highly recommended	3 years ago
Driver was on time Had straps and blankets Driver was respectful	3 years ago
Driver was on time Had straps and blankets Driver was respectful The driver was 15 minutes late but phoned in advance to advise us. I was very pleased with their service.	3 years ago
Driver was on time Had straps and blankets Driver was respectful Andrejz was great. Very polite, helpful and on time. I drove with the van from London to Devon and it was a very pleasant journey. Efficient way to move! Definitely recommend!	3 years ago
Driver was on time Had straps and blankets Driver was respectful This company were extremely fast and efficient at moving the items in and out of the properties. I would recommend them. I would have liked more communication, e.g. A text a couple of days before to put my mind at rest and on arrival but overall the service was excellent.	3 years ago
Driver was on time Had straps and blankets Driver was respectful	3 years ago
Driver was on time Had straps and blankets Driver was respectful	3 years ago
Driver was on time Had straps and blankets Driver was respectful	3 years ago
Driver was on time Had straps and blankets Driver was respectful	3 years ago
Driver was on time Had straps and blankets Driver was respectful	3 years ago
Driver was on time Had straps and blankets Driver was respectful Great job. Great service.	3 years ago
Driver was on time Had straps and blankets Driver was respectful	3 years ago
Driver was on time Had straps and blankets Driver was respectful Very good service.	3 years ago
Driver was on time Had straps and blankets Driver was respectful Great service - however recommend to be clear with regards to arrangements & actual costings to prevent confusion. But overall I would recommend	3 years ago
Driver was on time Had straps and blankets Driver was respectful Very helpful driver. service was very good. Would highly recommend.	3 years ago
Driver was on time Had straps and blankets Driver was respectful Would definitely use again, very professional!	3 years ago
Driver was on time Had straps and blankets Driver was respectful Very pleased with the service - we had a lot of items to move and our driver was very helpful and communicative throughout the whole process.	3 years ago
Driver was on time Had straps and blankets Driver was respectful Very efficient and great service - thank you.	3 years ago
Driver was on time Had straps and blankets Driver was respectful Very helpful and polite. Great boys.	3 years ago
Driver was on time Had straps and blankets Driver was respectful	3 years ago
Driver was on time Had straps and blankets Driver was respectful Thomas was absolutely perfect. I'd been dreading having to shift all my stuff from London to Liverpool but thanks to Thomas it was absolutely painless! He turned up on time, had trolleys to load stuff into the van in about a tenth of the time it would have took us otherwise, was incredibly considerate and careful with all of my items and provided a very comfortable and quick journey up north. Well worth the money and would definitely book again. Thanks so much for all of your help!	3 years ago
Driver was on time Had straps and blankets Driver was respectful	3 years ago
Driver was on time Had straps and blankets Driver was respectful They were both absolutely fantastic - they worked so hard, were super respectful of my belongings (& to me) & a true pleasure to move with!! Many thanks again, I could not recommend them more highly!! :-)	3 years ago
Driver was on time Had straps and blankets Driver was respectful Andreas & his helper Adam were great, very courteous, super efficient, I would recommend them without hesitation.	4 years ago
Driver was on time Had straps and blankets Driver was respectful On time, efficient, and was careful with my furniture. Would highly recommend	4 years ago
Driver was on time Had straps and blankets Driver was not respectful	4 years ago
Driver was on time Had straps and blankets Driver was respectful	4 years ago
Driver was on time Had straps and blankets Driver was respectful So happy with my move! I came along in the van and despite moving a long distance with several hours in the car, the driver made me feel super comfortable and made my move an unexpectedly joyful experience. My furniture was handled with great care and everything arrived safely. Would recommend to anyone planning a smaller or bigger move! Thanks a million!	4 years ago
Driver was on time Had straps and blankets Driver was respectful Bit more expensive than anticipated. Was expecting total about 110. Worked out 129.	4 years ago
Driver was on time Had straps and blankets Driver was respectful They were really flexible and helpful, worked hard and fast and were really friendly. I highly recommend them.	4 years ago
Driver was on time Had straps and blankets Driver was respectful Despite me being out of the country, communication was excellent - at both pick up and drop off locations. Driver/s polite and efficient. No complaints or negative comments from contacts ta pick up/drop off. Great overall service - would recommend.	4 years ago
Driver was on time Had straps and blankets Driver was respectful Excellent service, two very nice guys, moved very efficiently, very hard working, absolutely faultless, very happy with the service would definitely recommend them and definitely use them again.	4 years ago
Driver was on time Had straps and blankets Driver was respectful The driver & his assistant couldn't have done more for me...they were very efficient and hard working, as well as pleasant and respectful. I'd highly recommend this company and would use again without hesitation.	4 years ago
Driver was on time Had straps and blankets Driver was respectful It was a very smooth and efficient move. I recommend these guys, they were very easy going and helpful.	4 years ago
Driver was on time Had straps and blankets Driver was respectful They were absolutely fantastic!	4 years ago
Driver was on time Had straps and blankets Driver was respectful Fantastic service, quick, efficient, friendly. Lots of communication. Value for money. Will definitely be using again.	4 years ago
Driver was on time Had straps and blankets Driver was respectful The van was bigger than i was expecting. I used the van size estimator to estimate the size of van, I could have fit in a few more boxes in the van which i had to move by car later on. Apart from that, excellent service and would recommend.	4 years ago
Driver was not on time Had straps and blankets Driver was respectful Driver was very hard working! He might have been a little late, but more than made up for it with his hard work ethic!	4 years ago
Driver was on time Had straps and blankets Driver was respectful Extremely friendly movers. Called to ask if they could come before time and arrived when they said they would. Really friendly and helpful. Although our stuff was literally stuffing the van to the brim, they did not complain even once and managed to fit it all in. Highly recommended	4 years ago
Driver was on time Had straps and blankets Driver was respectful	4 years ago
Driver was on time Had straps and blankets Driver was respectful Brilliant service, thank you	4 years ago
Driver was on time Had straps and blankets Driver was respectful Awesome service very nice guys	4 years ago
Driver was on time Had straps and blankets Driver was respectful Great service	4 years ago
Driver was on time Had straps and blankets Driver was respectful Tip top service.	4 years ago
Driver was on time Didn't have straps and blankets Driver was respectful	4 years ago
Driver was on time Had straps and blankets Driver was respectful Awesome service - I moved his time and asked him to bring another person to help they were here till 1130pm on a Friday night of a bank holiday weekend. Brilliant!	4 years ago
Driver was on time Had straps and blankets Driver was respectful VERY GOOD SERVICE / PROMPT / HARD WORKING AND GOOD COMMUNICATION. I would book with Compare the Man and Van again....	4 years ago
Driver was on time Had straps and blankets Driver was respectful Cost effective, the driver was absolutely amazing he managed to arrange wooden ramp at 23:00 without prior notice to collect my sit in mower and he was with great manners, polite . Well done guys really well done .	4 years ago

Driver was on time

Had straps and blankets

Driver was respectful

Patryk and his colleague were excellent! Highly recommend them ...

3 weeks ago

Driver was on time

Had straps and blankets

Driver was respectful

Promised to update the person at the other end with an estimated arrival time but didn't. Journey should have taken between 7.5 - 10 hours but they arrived 14 hours after they left.

Driver's response:

It's not right, the customer who booked thinks that the driver is a robot and doesn't need a rest during the job.
The customer booked the job with a distance of nearly 500 miles, estimated driving time on the booking was 8hrs 18min without a break. On that distance the van driver must get a min of two breaks and can't drive all the time. I allowed the driver to take a longer break than usual because he is driving the same distance in one day as before to collect the customer's belongings so don't have much time to rest in a hotel. But I took 2 hrs off the booking to be fair for the customer. (Driver should take 2x30min breaks but he took one 30min break to eat and when it became dark he stopped for 2.5hrs to sleep because he was not feeling safe to drive). the customer on collection said that Paul will wait for the driver on delivery. Driver told her that he would call him one hour before arrival but Paul called the driver 4 hrs before arrival. The driver explained to him why he would be late and told him his estimated time of arrival (so the customer was updated).
Now I will calculate this job by minutes to show you that the customer's complaint isn't right.
Loading time 45mins.
Estimated driving time 8hrs 18mins.
Trafic and congestion 1hr 27mins.
On the M6 it's over 20 miles of roadworks that isn't included in the "estimated driving time".
Regular driver breaks on that distance -1hr
Extra break time -2 hrs (customer not charged for this time).
Unloading time - 30mins.
Total 14hrs. The customer paid for 10hrs as I have not charged the customer for 2hrs (driver's extra break) but I sent him an invoice for the amount of £104 for another 2 extended booking hours. So from my side its all fair and I expect the customer to also be fair. Remove bad feedback and pay the invoice.
I hope that my explanation is clear.

Regards

Andreas and my apologies for any inconvenience.

3 weeks ago

Driver was on time

Had straps and blankets

Driver was respectful

4 weeks ago

Driver was not time

Had straps and blankets

Driver was respectful

He was very helpful and communicative

4 weeks ago

Driver was not time

Had straps and blankets

Driver was respectful

1 month ago

Driver was on time

Had straps and blankets

Driver was respectful

Excellent driver, took 1hr longer than expected but was extremely helpful.

4 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Excellent - accommodating, helpful and courteous.

4 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Prompt and efficient service. Driver polite and courteous. Great comms throughout. Highly recommend and will use the service again. Thank you

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

My removal team were amazing- on time, so helpful and made the whole experience so easy and pleasant.
They had great attitudes and went above and beyond.
I highly recommend them.

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Great guys, packed the van so well and very carefully. Highly recommend

7 months ago

Driver was on time

Had straps and blankets

Driver was respectful

7 months ago

Driver was on time

Had straps and blankets

Driver was respectful

7 months ago

Driver was not time

Had straps and blankets

Driver was respectful

8 months ago

Driver was on time

Had straps and blankets

Driver was respectful

10 months ago

Driver was not time

Had straps and blankets

Driver was respectful

11 months ago

Driver was on time

Had straps and blankets

Driver was respectful

We were a bit anxious at first because the driver we'd expected wasn't able to come so we were allocated a different one an hour or so prior to our scheduled departure ...and I am so glad we were! I am a terrible back seat driver usually, but his driving was faultless. Lovely bloke and we really enjoyed the drive up to York. He was incredibly thoughtful and helpful when we arrived at the huge, and very difficult to navigate, university campus too. I just wish I could use him every time I need a man with a van because we hit super lucky!!

1 year ago

Driver was on time

Had straps and blankets

Driver was respectful

N/A

1 year ago

Driver was on time

Had straps and blankets

Driver was respectful

Peter was fantastic, really thoughtful, polite and hardworking. They also provided me with an extra person really last minute which I appreciated. Only criticism was that I could only book up to 9.5 hours (on this site??) and it meant that the journey ran over by 3.5 hours which with two people was an additional £80 per hour. Would have preferred to be able to have longer time period to be able to see full cost. Otherwise, great service.

CMV RESPONSE 01-10-2018: Thank you for your positive review and kind feedback. The maximum duration that you able to book in advance is twelve hours.

1 year ago

Driver was on time

Had straps and blankets

Driver was respectful

Great service

1 year ago

Driver was on time

Had straps and blankets

Driver was respectful

This Driver was magnificent. Literally the best we have ever moved with.
Despite being let down by his partner for the day he still managed to move everything we needed quickly and carefully. We also travelled with him to the location and he was a perfect driver. No overtaking, no speeding everything was spot on.

Thankyou!

1 year ago

Driver was not time

Had straps and blankets

Driver was respectful

My driver was late but in the circumstances that was no problem as it gave me some time to finalise packing. When he arrived, he was very helpful and quick. He also helped bring my stuff upstairs at the destination, which was very good of him. I would recommend him!

1 year ago

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