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Customers’ Term and Conditions is a site operated by Compare Everything Limited. We are a limited company registered in England and Wales under company number 08912069 and have our registered offices at 143 Kingston Road, Wimbledon, London SW19 1LJ.

Compare the Man and Van offers customers the opportunity to view free quotations  from man and van/removal service providers across the United Kingdom.

Customers wishing to use Compare the Man and Van’s service acknowledge having read and agreed to the following terms and conditions.  If you do not agree with these terms and conditions, please do not proceed to use the site.

Nothing in these Terms and Conditions shall limit or exclude our liability to you for death or personal injury caused by our negligence or fraudulent misrepresentation any other liability that may not, under English law, be limited or excluded.  Subject to this, in no event shall we be liable to you for any business losses, damages or injuries sustained during any removal related task, any liability we do have for losses you suffer is strictly limited to losses that were reasonably foreseeable.

1. Using the Website

1.1 Use of and access to our website is allowed on a temporary basis only.  We will not be liable if for any reason the site is unavailable for any period of time.  We also reserve the right to amend or withdraw the service we provide on our entire site, or any part of it, without prior notice.

1.2 Customers must be at least 18 years of age to use Compare the Man and Van and must provide up-to-date, valid and complete contact information with a valid email address.

1.3 Please be aware that you are responsible for making all arrangements required for you to access the website and you are also responsible for ensuring that all persons accessing the website via your internet connection are aware of and comply with these terms and conditions.

1.4 You may use the website only for lawful purposes and not in any way that is fraudulent, unlawful or that breaches any relevant law or regulation, whether local, national or international.

1.5 You must not knowingly transmit any data or material that contains viruses or any other harmful programs designed to adversely affect the operation of any computer software or hardware.

1.6 You must not duplicate, copy or resell any part of our website in direct contravention of these Terms and Conditions.

1.7 We retain the right to determine whether there has been a breach of our Terms and Conditions through your use of our website and when a breach has occurred we may take any action we deem to be appropriate.

1.8 We may revise these Terms and Conditions at any time by amending this page.  Please, therefore, check this page from time-to-time to take notice of any changes as they are binding upon you when they are made.  Some of the provisions contained in these Terms and Conditions may also be superseded by notices or provisions published elsewhere on our site.

1.9 If you have any concerns about material that appears on our website, please contact us at

2. Updates to our Site

We update our website constantly, however, in the event that any of the material on our site is out of date, we are under no obligation to update such material. We may temporarily suspend access to our website, or close it indefinitely, in order to make any necessary updates.

3. Intellectual Property Rights

3.1 We are the owner or the licensee of all intellectual property rights in our website and in the material published on it.  Copyright laws are in force and all such rights are reserved.

3.2 You must not use any part of any material on our website for commercial purposes without obtaining a license to do so from us.

3.3 You may print off one copy and may download extracts of any pages from our site for your personal reference but you must not modify the paper or digital copies you have printed off or downloaded in any way.

3.4 You shall not acquire or use the words “Compare the Man and Van” or any variant that includes the words “Compare the Man and Van” as a trademark or any related intellectual property.

4. Jurisdiction

4. 1 The jurisdiction of the English courts shall apply in exclusivity over any claim arising from, or related to, a visit to our website.  We also retain the right to bring proceedings against you for breach of these Terms and Conditions in your country of residence or any other relevant country.

4. 2 These Terms and Conditions and any dispute or claim arising out of, or in connection with them, shall be governed by and construed with the law of England and Wales

5. Call Recording

Occasionally calls may be recorded for training purposes and we reserve the right to use these records in the unfortunate event that a dispute arises.

6. What We Do

6.1 We aim to provide a pier-to-pier sharing platform where you (“the customer”) and businesses which provide transport services (“service providers”) can find each other.  Compare the Man and Van does not provide any transport services whatsoever.

6.2 It is up to you to select the transport supplier on the basis of the service you require.

6.3 Please note that with regard to any transaction made between you and your chosen service provider, the resulting legal contract is between you both and not between you and Compare the Man and Van.

7. Feedback

7.1 For each transaction you can, if you wish, rate your service provider by leaving Feedback on our site.  

7.2 You are not permitted to threaten your service provider with negative feedback in order to obtain goods or services not included in the initial quote for the job.

7.3 In the event of negative feedback being left for a service provider, Compare the Man and Van reserve the right to investigate the circumstances surrounding such feedback, and modify or not publish the feedback if it is deemed to be unfounded negative feedback.  This will be done without your prior consent.

8. Fees

8.1 Our site is a free site for customers.  A deposit is paid when a service provider is booked by the customer by credit or debit card or via Paypal.  The balance is then paid to the service provider in cash at the conclusion of the job. Alternatively, the entire cost of the job can be paid at the outset with nothing being left due to the driver on completion of the job.

8.2 Service providers are responsible for the collection of monies owed at the conclusion of a job and also payment of all VAT associated with the provision of services to the customer.

9. Cancellations

If you cancel your booking more than 7 working days (Mon to Fri) prior to your pick-up time we will refund any card payments in full. Cancellations made less than 7 working days (Mon to Fri) before the pick-up time will be charged a 33% cancellation fee.

If you cancel your booking within 24 hours of the booking due to start you will not be refunded any monies that have been paid, any monies will be used as a cancellation fee for the driver because they has not been able to receive any other confirmed booking for the time you had reserved them.

10. Driver Insurance- All insurance claims are subject to a £250 Excess.

There are three insurance levels CMV drivers are required to hold in order to operate on our system which are clearly displayed on the prices page of our website and should be read before confirming a booking.  These are also outlined below:

10.1 Compare the Man and Van Bronze level drivers come with a full and valid UK driving license and motor insurance but do not come with goods in transit or public liability insurance cover.  In the event of any damage to your items, property or injury to any persons, Compare the Man and Van and the relevant service provider accept no liability for any damage or injuries sustained during the removal related task. 

10.2 Compare the Man and Van Silver level drivers come with a full and valid UK driving license, goods in transit cover and motor insurance but do not come with public liability insurance cover, so in the event of injury to any persons, Compare the Man and Van and the relevant service provider accept no liability for any injury sustained during the removal related task.

10.3 Compare the Man and Van Gold level drivers come with a full and valid UK driving license, goods in transit, public liability and motor insurance cover, so in the event of any damage or injury to your items, property or persons during the removal related task please contact our Compare the Man and Van Customer Support Team via email at

11. Goods in Transit Insurance

Service providers’ goods in transit insurances are insured up to a minimum of £10.000.

12. Your Responsibilities

Information and other materials posted on our website are not intended to amount to advice upon which reliance should be placed.We disclaim all liability and responsibility arising from any reliance placed on such materials by any user of our website.

12.1 Van Sizes

It is entirely the customer’s responsibility to choose the correct size vehicle. Our Customer Services Team can give you all the relevant measurements to help you make the right choice or you can view our Size Guide.

12.2 Parking

It is the customer’s responsibility to reserve parking. If there is no pre-arranged parking and the service provider receives a parking ticket it will be the customer’s responsibility to pay the penalty amount at the end of the job.

12.3 Packing

It is the customer’s responsibility to pack everything properly (unless packing services are requested).  Compare the Man and Van does not accept responsibility for damage or breakage caused by poor packing.

12.4 Dismantling of Furniture etc

It is the customer’s responsibility to dismantle items before our arrival.  This is to include any unit, system, furniture or beds, unless this service has been requested in the brief description box which can be found under the vehicle images on the My Move page.  Our drivers all carry basic tools.

12.5 Access to the new Property

It is the customer’s responsibility to make sure that all items are able to be moved into the new property (for example, wardrobe, bed, sofa etc). We are not insured for removing any windows or making new entrances to the property.

12.6 Customer Delays

If any delay is caused by the customer (e.g. everything is not packed, waiting for keys, incorrect address, etc) our service providers reserve the right to add an extra cost to the final bill.

12.7 Changes to the Collection Time

If the customer wants to change the pick-up time to a confirmed booking  we cannot guarantee availability so please contact the service provider directly.  The service provider’s contact details can be found on the confirmation email.

12.8 Customer Conduct

No staff abuse will be tolerated. If the driver is forced to terminate a job because of abuse from a customer, the customer will still be charged in full.

12.9  Recycling Centre

If you require the driver to attend your local recycling centre, it is your responsbility to check with the centre you intend to use that a waste disposal licence is not required.  In general, our drivers will not carry these.  Also, please check if there will be an additional fee for the van entering and using the centre's facilities, as you will be responsible for this charge.

13. Links on our Website

Our website contains links to other websites and resources provided by third parties.  These links are provided for your information only and we have no control over the contents of those sites or resources.  We therefore accept no responsibility for those sites or resources or for any loss or damage that may arise from your use of them.

14. No Agency

Nothing contained herein shall create, or deemed to create, any agency, joint venture or partnership relationship between Compare the Man and Van and you whatsoever and you should not hold yourselves out as implying any such relationship with us.

15. Privacy

15.1 Your privacy is very important to us and we will never distribute your personal details. Any details we hold for you are held on an encrypted server and will be deleted after 6 months.

15.2 By using our website you warrant that all information provided by you is up-to-date and accurate.

16. Disputes

Any disputes with regards to any man and van removal related jobs or tasks, should be raised with Compare the Man and Van so we can investigate fully. By using our website and booking platform you agree to release Compare the Man and Van and Compare Everything Ltd from all claims of every nature, known or unknown, and we will not be connected in any way with such dispute.

17. Confirmed Bookings

Confirmed bookings from Compare the Man and Van are exclusive of VAT.

18. Non-Payment

18.1 We reserve the right to impose immediate temporary or permanent withdrawal of your right to use our website.

18.2 We reserve the right, upon non-payment to a service provider, to register your details with various blacklists and credit reference agencies.

18.3 We also reserve the right to disclose any information to law enforcement authorities as we deem appropriate.

19. Self Loading

If the customer chooses a self-loading service, they are solely liable for any damage to their items. The man and van/removal service will not have any involvement in the loading and unloading of items. Insurances will only cover your items in the event of a road traffic accident.

20. Equipment

All of our man and van drivers and removal companies carry trolleys, straps and blankets but you can add any additional requirements in the brief description box which can be found under the vehicle images on the My Move page.

21. Minimum Charge

There is a 2 hour minimum charge on all bookings. After the first 2 hours, our service providers charge every half hour thereafter at their respective half hourly rate (service providers’ half hourly charges are displayed on the Quotes Page the under the main quotes). No time will be refunded under any circumstances for any hours booked irrespective of how many hours have been used.

22. Congestion Charge Zone

If you are traveling within the congestion charge zone on a weekday (Mon to Fri) between 07.00am and 18.00pm this will add £11.50 to the total of your move.  This charge will need to be paid to the service provider in cash at the conclusion of the job.

23. Delays

All of our service providers do their very best to be on time, but there may be delays caused by circumstances out of our control (for example, weather, traffic, etc). We do not accept responsibility for any customer losses due to out of our control pick-up/delivery delays. A copy of our refund policy is attached as a pdf document to your confirmation email.   In the event of delay, you will be contacted prior to your pick up time by the man and van driver or removal service and kept up to date with an estimated time of arrival.

24. Non-Attendance

In the highly unlikely event the man and van driver or removal company does not arrive at your pick up address as arranged, please contact our Customer Support Team immediately at

25. Payment

All payments made to service providers must be made in cash or by pre-arranged credit or debit card. Any other kind of payment must be agreed with Compare the Man and Van and made at least 5 days before moving day.

26. Losses/Damage

We do not accept responsibility for damaged or lost property once the job is complete and payment is made.

In the unlikely event of any damage to your items, we have strict conditions placed on us by our insurance company. All damage must be reported within 24 hours of the completon of your booking.

It is essential that you have original dated photos of the item(s) concerned. Please note that any damage claims made after the 24 hour period expires will not be considered.

Any estimates in relation to replacementrepair of damaged goods or property must be provided within 28 days of the move date. Estimates provided beyond this time cannot be considered.

27. Promotional Discount

Please note not all service providers opt into offering customers the promotional discount on the website.  Some service providers opt out of offering the promotional discount as their prices are already heavily discounted because they do not have any advertising or re-marketing costs for the confirmed bookings they receive from the Compare the Man and Van booking platform.

28. International Moves

On international moves payment must be made before the van is unloaded at the destination and there are no exemptions from this rule. We reserve the right to levy any extra charges or withhold delivery of goods until full payment plus any extra charges are settled in full.

29. Logos

All service providers select their own logo when registering with Compare the Man and Van. Compare the Man and Van except no liability for losses suffered due service providers displaying a logo which is not exclusive to them.  Please contact Compare the Man and Van and we will remove the logo.

30. Ikea/Argos Like products

Please note that Compare the Man and Van or its drivers will not take any responsibility for any damage or breakages involving any Ikea or Argos products of any type. This is due to the poor standard of construction and the one off build design of their products.

If you are unsure if the type of product is coverd please email customer services

31. Adherence to terms

The customer agrees that within English law no complaints or testimonials on any platform maybe left against either the company or service provider if the complaint is clearly covered within our terms and conditions. The customer also agrees that should a complaint or claim be made that they allow good time for the company or service provider to answer the complaint or claim.

The customer agrees that should Compare the Man and Van be unable to ascertain the truth behind a matter that the customer agrees to any moderation that the companies deems necessary to settle the claim.

32. Complaints procedure

Compare the Man and Van operate a fair and robust complaints procedure and will do everything in our power to resolve any complaint. By comfirming a booking with us the customer agrees that no outside negative third party feedback will be left against Compare the Man and Van until a period of 14 days has elapsed since the complaint was first brought to our attention in writing via email.

Updated 22 July 2016

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