Was very helpful and pleasant
Agreed to take extra, professional
Was incredibly polite, great communication and helpful and a pleasure to move with!
Booked on short notice and reasonably priced
Very efficient and helpful making the packing and unloading pain free!
Driver was assigned at the last minute although he was unaware with Leeds
He helped me move most of the stuff into my new place.
Charles was very happy and helped a lot with our love. Will defo use again. Thank you
Friendly guys, super helpful and would recommend to anyone.
Helped with moving the furniture to his van doors when off loading
It’s convenient and offers transparent pricing.
Very helpful, went beyond what was requested at booking
Very helpful, very friendly
My driver was a lovely fella. Very pleasant to talk with on the journey between pick up and drop off. He ensured my belonging was safe and he helped me take my heavy things into my house. Thank you
He was brilliant from start to finish! Helpful organised and knew how to pack the storage unit perfectly
on time, efficient, friendly
on time, efficient, friendly
Changed destination due to road works :)
Changed destination due to road works :)
My driver was a lovely fella. Very pleasant to talk with on the journey between pick up and drop off. He ensured my belonging was safe and he helped me take my heavy things into my house. Thank you
He was brilliant from start to finish! Helpful organised and knew how to pack the storage unit perfectly
Was very helpful and pleasant
Agreed to take extra, professional
Was incredibly polite, great communication and helpful and a pleasure to move with!
Booked on short notice and reasonably priced
Very efficient and helpful making the packing and unloading pain free!
Driver was assigned at the last minute although he was unaware with Leeds
He helped me move most of the stuff into my new place.
Charles was very happy and helped a lot with our love. Will defo use again. Thank you
Friendly guys, super helpful and would recommend to anyone.
Helped with moving the furniture to his van doors when off loading
Very helpful, went beyond what was requested at booking
Very helpful, very friendly
2nd time we’ve used Charles and he was brilliant- everything to do with the move ran smoothly
Charles was great and would use again
Charles was really friendly and helpful, never thought the service would be so good. Thanks
Charles is a legend! He helped me move from city to city and was amazing. Had plenty of experience and knew how to move items without any hassle. Thank you Charles 👍🏽
Charles was really helpful & friendly. Packed my furniture with speed and respect. Was on time & moved a 3 bed house within 2 hours. Would recommend & use again :-)
Cannot fault, fantastic service and price. Charles was brilliant and we’ll be recommending to all our friends and family
Charles was very polite and very efficient in ensuring all items were packed safely
Charles was brilliant!! I would highly recommend him. He had everything needed to move and knew how to pack everything correctly. I will definitely be using him again!
Very helpful, on time, very quick, and my belongings felt safe. Recommended
Very helpful, very professional, would definitely use again and would recommend!
I told my partner to get the medium van but insisted on getting the large and we were stunned that it was really big. Assisted every step of the way. Driver was friendly. The best service!
Charles was very efficient, friendly and helpful
really efficient and helpful guys.
Fast, easy and reliable service!
Charles was great - friendly and helpful
Absolutely outstanding! These boys are like a well oiled machine! Literally emptied a 5 bed house in a matter of hours! Both Sam & Charles we’re extremely considerate towards our belongings. Excellent loading skills ! Very kind and helpful and soo hard working!
I will definitely be using again!
The move went very smoothly and due to the skills of these men a whole two bedroom flat went in to the van and was moved swiftly and safely to the next location. I thought they were so good that I have kept their details to use them again directly. Thanks.
Very polite guy, incredibly helpful and efficient, would use again, thank you 👍
Excellent service overall and Charles was an immense help in getting the move done in under 90 minutes.
Charles was an expert van packer and really helpful on both loading and unloading. I fully recommend him!
Very helpful and patient driver
Chaz was great thank you!
Charles arrived on times, was prepared, respectful. and very helpful. I will use his services next time I need and I strongly recommend him
Very helpful driver. Just me and him and the work was done 50/50 loading and unloading lots of bags and boxes and furniture
All done in super quick time - thanks!
Excellent. Everything went well. No issues at all.
Charles and Kofi were great fun and went the extra mile.
Arrived an hour late but was helpful enough.
Overall a good experience but at the end they wanted to charge me overtime when I actually booked exact amount of time required. I allowed for 1h extra and end up using the whole time but they were very accommodating despite the difficulties with access to the building.
Driver was a little bit late but otherwise was absolutely perfect.
If I could give more stars I would.
Driver was helpful and friendly
The driver was 45 minutes late, but the job was completed on time. I had forgotten to put stairs on my order request. The driver asked to charge extra for the stairs I agreed. I appriciate the drivers honesty. I mistakenly double paid for the extra (bank transfer and cash) without noticing. He called me back and refunded the bank transfer immediately.
Very helpful and friendly
Oliver was excellent. Really helpful, helped us solve a particularly tricky situation getting the sofa into the house.
He was respectful, helpful, really efficient and on time and we wouldn't hesitate to use Oliver or his company again. Thank you.
Great guys, very efficient would recommend
Brilliant service very helpful
He was late by an hour, but I was running behind anyway
Excellent service, really nice guys and got the job done super quick!
The driver and his helper were amazing super quick, very obliging and made my move stress free. I would recommend them to everyone. Thank you.
My move went perfectly, the removal team were fantastic! Thank you very much! :-)
The driver truned up looked round the house and then told me that there was an extra charge of £10 for every flight or stairs in total this added an extra £30 to the original quote. I would have been happy with this if the drive had done any of the work but most of the lifting and carrying was left to my fiancee and myself. The driver did the minimum he could get away with and spent most of the time talking away to someone on his headset. Essentially we did not get the kind of service we expected especially when we ended up paying out nearly £100!
Driver's response:"Hi, I'm really surprised that the customer said that I didn't help them. I helped them collected the bed, the mattress, office table and Somme box as well. The £30 extra was just for the stairs just because when they booked the van they didn't mentioned that the house had stairs. I always do my best to help the customer. Charles removals."
Very efficient and hardworking movers. Absolute professionals. Would recommend!
Driver good at working out how to handle bulky item.
The driver was brilliant. Friendly, polite and so helpful.
He was 30 minutes late but he did warn me beforehand (and in any event, we needed the extra time!). He was very helpful and polite and we were done and dusted in short order. Thanks for the help.
After the move I have found that several items have been damaged. The driver did not tell me about this. I found for example the part he had accidentally ripped off a wooden box just out inside the box. One of my shelves actually had his footprints on it. He also lost parts of one of my shelves during the move which I now have to replace.
Costs are occuring for me as a result of this move, I would therefore like some of my money back please. Thank you, Julia
Driver's response:
With regards to the client's complaint, I would like to explain exactly what happened.
1. I am really surprised that the lady said that we were not respectful. I would like to state that I kept (as always) the good character to the customer service ethics.
2. Before we started the job we found that there were already a lot of things that were damaged. We brought them to the customer's attention before loading them. For example, a small wooden table was damaged; the bases of 2 beds were damaged and one of the legs of the wardrobe came off etc.
After the second trip when we finished loading the van, the customer paid us, then we went to the new house where the son was waiting for us.
We did everything they asked us to do without any complaint.
We have no idea what the customer is talking about concerning shelves. There was no single item that was missing to the best of our knowledge. Therefore, we were really surprised about this complaint because we have done the job with professionalism.
Best regards,
Charles removals
Charles was fantastic! Would highly recommend his service. Thank you for a stress free move.
Hi could you the driver if I have left my house keys in his cab?
Apart from being 30 minutes late (I had to call and chase him) - everything went very smoothly and well within the timeframe paid for.
The driver was over 1 hour 20 mins late, we booked him for 2.5 hours as we had another appointment later in the afternoon. We also selected the ‘we require help from the driver’ option, and that there were two flights of stairs, he refused to get out the van and help. We then said since he hadn’t helped, was very late and that our items only took up 1/3 of the van that we shouldn’t have to pay the full amount. He was then very rude to us and refused. It’s a shame as the guys we used previously from that company weren’t very nice and helpful.
He was so helpful and friendly. Made our move much easier and despite my accident of not booking a driver to help, he did his best helping us carry boxes and heavy items back and forth.
Amazing service. Very friendly and helpful. Would definitely use his service again.
I was notified that they were running late by 30 mins which I was grateful for as I could plan around the van arrival. Once arrived the driver was very helpful and efficent we managed to pack and unpack everything in under an hour! :)
CMV response:
This driver carries straps and blankets as standard, however, this was a 'no help required booking' so optional if the customer required to use them, or not.
The driver was very helpful and repectfull, if I needed a van again I would not hesitate to ask for him again or reckamend him to my friends and family, thank you I think this is a brilliant service.
The driver was very late by 35 mins but he was polite and friendly and helped a lot
2 stars because he late half an hour...
CMV response:
We are sorry that the driver was delayed by traffic, but as this booking was made in the weekday rush hour, it is not always possible to avoid traffic delays.
From booking till drop off was an all round very helpful professional service. Quick and efficient. Thank you.
Very friendly and helpful. The driver dismantled a slide quite quickly for us which was kind of him. Well done and thank you.
