Perftectly on time. Perfectly professional. Kept all my valuables safe and secure for the shift.
Yes he was able to change the time as circumstances changed
Everything was removed and placed in same rooms in new apartment
Patiently waited whilst items were sorted for loading and assisted when asked.
Showed up on time, took extra care of our belongings, very efficient!
He helped us with fitting the stuff in the van and was extremely friendly! He seriously went the extra mile
Very helpful & conscientious
We are not very happy about the original assigned driver did not show up at all on our booking time. After tracing through app, a replaced driver called and arrived 1.5 hrs after our booking time but the service provided by the replaced driver was good as he and his helper moved stuffs carefully and able to finish the task within the requested hours.
We are not very happy about the original assigned driver did not show up at all on our booking time. After tracing through app, a replaced driver called and arrived 1.5 hrs after our booking time but the service provided by the replaced driver was good as he and his helper moved stuffs carefully and able to finish the task within the requested hours.
Yes he was able to change the time as circumstances changed
Everything was removed and placed in same rooms in new apartment
Patiently waited whilst items were sorted for loading and assisted when asked.
Showed up on time, took extra care of our belongings, very efficient!
He helped us with fitting the stuff in the van and was extremely friendly! He seriously went the extra mile
Very helpful & conscientious
Excellent service, would definitely recommend
Amazing help! Would definitely recommend! Thankyou
My driver was prompt and very careful with my stuff. Helpful and professional. I couldn't ask for anything more.
Great service and work ethic. Very reliable.
Our driver kamara and his son were amazing, I was expecting to get more involved in the move but they had everything covered, they couldn't help enough. They were exceptionally polite and helpful, would highly recommend there service. Many thanks for making my l move stress free and playing a big part in my house move.
Kamara from DFK Couriers was great. Punctual and respectful, we got the job done really quickly. He was always willing to help and was really patient and knowledgeable during the whole process. Would definitely recommend.
Highly recommended. Arrived on time, respected my items and showed a good work ethic throughout the time spent with them. I would gladly choose these guys again in the future!
Kamara was helpful, friendly and we would use his services again in a heartbeat.
Great driver very professional would use again
They were quite prompt and courteous.
Everything was excellent - thoroughly recommend
Really tough job carrying stuff up 2 flights of stairs. Just got on with it. Excellent
They got oil on our matress unfortunately. Otherwise good.
A genuinely helpful and friendly service
Amazing service, the guys couldn't do more to help me! Would definitely recommend and use their service again thank you very much :) made my move so much easier with no stress what so ever!!!
Easily the best experience I have had from delivery service! Absolute professionals and super friendly - They made everything feel very easy which is amazing considering we are in the middle of a pandemic! I would highly recommend their services to everyone!!! Brilliant!
Had to do two trips and the driver was very understanding and patient. Highly recommend.
Excellent all round experience and drivers could not of been friendlier. They did all the heavy lifting of the difficult items both at the old and new property in a timely fashion. I couldn’t honestly tell you the difference be between these guys and “professional house movers” beyond the latter asking for three times as much!
Amazing and highly professional driver and at a very reasonable price. Would use again for sure.
Your guys were amazing. They deserve a wage rise.....So quick and professional. Very happy with them.
Excellent service, very kind
Speedy move, great driver & helper. Thanks so much for everything!
Great! Big move done quickly and easily x
Driver was speedy and careful with the loading and unloading his van. Turned up on time and was very pleasant to deal with. Moving from Wilmslow to Liverpool was as smooth as I could of hoped. Would definitely use again we I next need to move.
Fantastic Driver Fantastic Help Can Only Recommend
Amazing people. Well mannered. very professional and very experienced
A great experience! Highly professional and courteous, the Kamara’s M5 Removals team demonstrated excellent problem solving with an oversize sofa, worked safely and at a good pace, and were able to help me to make best use of the time.
Excellent service I would highly recommend!
It was a smooth move, very happy about it. I also added a stop to my previously booked trip and it was okay with a small, very reasonable extra cost.
Nice guy. No awkward small talk - just the way I like it!
Perfect from start to finish. Thank you.
They provided a friendly, quick and professional service which went a long way to making move day that little bit less stressful.
The driver was very friendly and helpful. He was able to quickly solve an issue we had with parking outside the new flat to get my items across quickly and safely. Top quality service!
Very happy with the whole experience
Great service, on time, very helpful and polite, hard working and very efficient. Thanks for your help!
An excellent service. The team helped assemble our table - which was too heavy for us to do on our own.
AMAZING experience. So efficient. Cannot recommend enough!
An absolute star. Polite, professional and most importantly, very good at moving things.
Helpful and punctual :) long journey and lots of items including large sofa- kept us updated throughout as we drove separately. Would recommend and use again. Thankyou 😀
Excellent service, I highly recommend & would use again
Quick service, nice and easy. Good guy.
Absolutely fantastic, prompt, polite, friendly, great experience. Excellent value too!
Superb service! Couldn't fault him :)
He was very helpful and patient!
All good. Would use again
The driver (Kamara) was very respectful and handled my matter with care.
Very good experience, stress free,was excellent at packing the van, would definitely recommend 😀
A fantastic service and Kamara really looked after my items. I'd employ him again, and so should anybody else.
Lovely smooth move very helpful driver will use again and recommend to family and friends 👍
Good. As per the quote It mentioned as Fixed price. But for additional hour, took additional charge.
The move went very successful for us. He was very patient and polite. Helped us a lot from starting till the end. He was very organised. I highlely reccommend kamara if you want a nice organised and tensionless moving.
Great service, friendly and efficient. Recommended!
Do NOT hire these guys! You hire 2 men with a van, one of them is totally useless. They were very slow; as they knew they could be paid £22.50 for every extra 30mins, they took ages. I even saw one of them going to the van with one small pot of a plant! I paid for 2 hrs over the two hours planned, and I was moving out of a tiny flat, had no large appliances and carried almost 1/3 of the bags and boxes myself. They damaged one piece of furniture as well. They have ruined the whole idea of man with a van for me; I have been moving since student times, never seen such a service!
Driver's response:
I do want to apologise to the customer for the way she feels about the job we’ve done. I want her to know that we had absolutely no intention of prolonging her job. Not even for 1 minute more than necessary. That is not who we are and will never become part of our business culture.
Below are my accounts of what happened during the move.
Upon arrival in the flat, the customer show us the items that were moving. I told her that there were more items them stated on the booking summary. She then said, yes, but just few. There were so many boxes and most of them heavy as well.
Next, I explained to her the information contained in the booking summary and we both agreed the details.
I then said – if we’re going to take everything in one go especially because of the size of the wardrobe (about 2.5 meters) we’re going to start with the furniture first and then park the bags and boxes etc. around them. But she instructed us to first take for eg. Some bags, bicycle etc.. At a point, I came back to her and told her that if we are to manage space properly in the van and avoid double trip/leaving other items, we may need to do as I stated above. I then said, this is an advice but if you still want us to continue as you instructed, we will. At that point, she said – you are the professional so do it your way. And we continued.
When we got to the bed frame, I said – the bed cannot go as it is. It should have been dismantled. She then asked if we could dismantle it and I said ‘yes’ but at a fee and we agreed. I then had a look at the wardrobe, went out and looked at the stairs. I told her that it was built in the room – which she accepted, and that it was too large to manoeuvre through the bend/curve on the stairs. She then suggested that we take off the doors. We took the doors off at no cost.
We then proceeded to take the wardrobe out. Got it out of the bedroom, into the hall way then to the kitchen. Unfortunately, it was too large and long and so couldn’t stand. We took it back in to the bedroom. The customer then said that the wardrobe was not important. But, that she’s taking it because of the landlord. She then asked if we could dismantled it. I answer yes, but at a fee. She agreed. She then asked – that will free up more space in the van, isn’t it? And I said – yes, it will give us more space in the van to take everything in one go. We left it as the last item. We then got the dining table from the kitchen but it could not go through the front door. The hall way was too small to manoeuvre it. We dismantled the dining table at zero cost.
We then proceeded with the rest of the items. My assistant took most of the items from the flat down to the foot of the stairs (sometimes to the van) and I took them from there into the van and packed them.
The stairs were a bit steeply and narrow and therefore, we had to be careful with the walls whilst manoeuvring things down the stairs.
Dismantling the wardrobe. Taking the nails off the back of the wardrobe proved difficult whilst dismantling it and was taking time. I then told her that we don’t want to damage it and as such, we couldn’t continue with it. At that point she said – if its damage, it really doesn’t matter. I’m not going to use it anyway but just need it out of here. Fortunately, we continued without any noticeable damage.
When we got to the delivery address, the customer instructed my assistant to take some of the smaller items upstairs. When I realised that, I went to the customer and told her that I don’t mind taking things upstairs but, it may take more time and therefore cost more and that I really didn’t want her to incur more cost. At which time she said, just bring up those items mentioned on the booking summary and the rest should go downstairs. The stairs were very steeply and narrow. The furniture had to be taken in to the toilet on the landing of the stairs, turn gently backward into the corridor to access the bedrooms.
Whilst removing the strapping from the wardrobe pieces, 2 pieces mistakenly slipped to the ground and slightly damaged the edge. I apologised to the customer for the damage caused and she said – it’s ok. Don’t worry.
The customer did helped with both loading and unloading and I really appreciated that.
The whole job was booked for 2 hours. We finished loading the van (full to the roof) around 16:30. That’s 30 minutes more than the time she had booked for the whole move. We finished offloading around 18:00. Why did it all take longer? Because:
- The collection address was a flat. Going up and down the stairs usually take longer than a house
- There were more items in the flat than mentioned on the booking summary
- Smaller items consumed more time as there’s so much you can take at once whereas, bigger items are heavy but apart from manoeuvring, take less time
- Dismantling bedframe, dining table and wardrobe took more time and were initially not part of the planned removal job
- Accessing the bedrooms of the delivery address was time consuming
Sincerely yours,
Djiba Kamara
Kamara's Removals
Will recommend and book this driver again in the future.
Nice guy and an experienced driver. Thanks
Kamara was great and I can't recommend him highly enough.
The service was really efficient! I would definitely book again.
Would definitely use again
Polite worked well and carried awkward furniture up fairly steep stairs
They are professional, friendly. Definitely suggest! Really thankful for their service!
Just booked one man and can and 2 guys were there. Extremely helpful and polite
Courteous prompt and very helpful Kamal was outstanding.Thankyou
Kamara arrived early, was extremely helpful and careful. He arrived at our final destination promptly and we could not recommend him any higher.
Very quick, hard working, glad we went with these guys.
Went really smoothly, wasn't just on time but a little early. Moving items from a commercial kitchen to a storage unit, would recommend and book again to move them back out.
Excellent driver and person. Punctual respectful helpful when moving. Efficient and quick. Would highly recommend him to others !
Really fabulous service for a very reasonable price
