Roger's Van HOT

Reviews

Driver was on time Had straps and blankets Driver was respectful	29th January
Driver was on time Had straps and blankets Driver was respectful	5th January
Driver was on time Had straps and blankets Driver was respectful Came on time, polite, and efficient. Would definitely use again.	29th November
Driver was not on time Had straps and blankets Driver was respectful Friendly and very helpful. Would definitely recommend.	17th August
Driver was on time Had straps and blankets Driver was respectful Thanks so much! He was very helpful, calm despite very hot weather and moved all my things safely!	20th July
Driver was on time Had straps and blankets Driver was respectful	16th July
Driver was on time Didn't have straps and blankets Driver was respectful	16th July
Driver was on time Had straps and blankets Driver was respectful The team were quiet, thorough and professional. We would certainly employ them again.	7th July
Driver was on time Had straps and blankets Driver was respectful	17th June
Driver was on time Had straps and blankets Driver was respectful Roger is an amazing guy. He helped me with everything. I definitely raccomend this young guy!	1st May
Driver was on time Had straps and blankets Driver was respectful	1st May
Driver was on time Had straps and blankets Driver was respectful Perfect move. Driver was very helpful, on time. Couldn’t ask for more!	27th April
Driver was on time Had straps and blankets Driver was respectful	8th March
Driver was on time Had straps and blankets Driver was respectful	6th March
Driver was on time Had straps and blankets Driver was respectful Amazing service highly recommend. Moving home is very stressful and Roger's Van HOT couldn’t have been more helpful, they are worth every penny! Thank you!	5th March
Driver was on time Had straps and blankets Driver was respectful Roger was great. Knew how to manoeuvre all Billy items	23rd January
Driver was on time Had straps and blankets Driver was respectful Roger and Chris were superb. Very efficient and thought outside the box with moving a very large potted tree through a house! Would use again	29th December
Driver was not on time Had straps and blankets Driver was respectful The driver was pleasant, relaxed, and very helpful. Equally though, be careful with the number of flights of stairs you book if going with this driver, as the driver is (in my opinion) unreasonably specific with the quote specifications. I would still quite strongly recommend the driver though, as he was genuinely very helpful and respectful with the items, and wore a mask throughout. At the end, the driver insisted on £15 cash due to the inconvenience of helping carry a mattress and bed up an extra two flights of stairs, due to confusion when I booked (the flat was on the third floor, which I mistook as 2 flights of stairs). In my view, this was unreasonable when considering (1) providing him the convenience of finishing in 1 hour 10 mins rather than 2 hours, (2) providing him the convenience of allowing half the items be put into a garage (i.e. no floors), and (3) providing him the convenience of being 10 mins late. However, I do recognise that I made a mistake - this is all just to say be careful when booking to avoid a similar situation!	15th December
Driver was not on time Had straps and blankets Driver was respectful Driver was very helpful	24th November
Driver was on time Had straps and blankets Driver was not respectful Amazing service! Would 100% recommend	20th November
Driver was on time Had straps and blankets Driver was respectful Very efficient! Thank you!	17th November
Driver was on time Had straps and blankets Driver was respectful	16th November
Driver was on time Had straps and blankets Driver was respectful	10th November
Driver was on time Had straps and blankets Driver was respectful I have a very good experience with this driver, very professional I will highly recommend him.	10th November
Driver was on time Had straps and blankets Driver was respectful	16th October
Driver was on time Had straps and blankets Driver was respectful	11th October
Driver was on time Had straps and blankets Driver was respectful	11th October
Driver was on time Had straps and blankets Driver was respectful	28th June
Driver was on time Had straps and blankets Driver was respectful	7th June
Driver was on time Had straps and blankets Driver was respectful Very easy process, took less than half of the time the site estimated.	6th June
Driver was on time Had straps and blankets Driver was respectful My original booking was cancelled in the morning and i was reassigned Roger's Van HOT. Both gentlemen were helpful and very effective even with my slow lift. I would definitely recommend!	21st May
Driver was on time Had straps and blankets Driver was respectful Reliable, helpful and friendly	5th April
Driver was on time Had straps and blankets Driver was respectful	23rd February
Driver was on time Had straps and blankets Driver was respectful Roger is the man!!	24th December
Driver was on time Had straps and blankets Driver was respectful	22nd November
Driver was on time Had straps and blankets Driver was respectful Really great service. The drivers were super nice and helpful and they let me ride with them. We had nice chats and they were careful when transporting items. Highly recommend! Thank you again!	8th September
Driver was not on time Had straps and blankets Driver was respectful Driver was late but only because the subcontractor changed twice on the morning. Driver was polite and helpful, but I was disappointed that he asked for an extra £15 at the last minute - claiming that Compare hadn't charged for enough sets of stairs (i.e. 2nd floor should count as 4 flights of stairs instead of 2 because they change direction part-way through each floor). This was odd given that he only went upstairs twice as we'd carried everything else down ourselves while waiting for him to arrive.	17th August
Driver was on time Had straps and blankets Driver was respectful	4th August
Driver was on time Had straps and blankets Driver was respectful	3rd August
Driver was on time Had straps and blankets Driver was respectful	1st July
Driver was on time Didn't have straps and blankets Driver was respectful	13th June
Driver was on time Had straps and blankets Driver was respectful Please can you email the receipt,	5th June
Driver was not on time Didn't have straps and blankets Driver was not respectful Driver's response: On the 3 points that are mentioned in the review regarding the booking for Lisa on the 04/06/20 at 2.30 pm, I would like to say the following: 1. The customer accuses me of not being on time. Do you know what she implies? (LATE OR EARLY) ? 2. With regards to her complaint of not using blankets and not being respectful. I don't agree with this. I believe first of all she was expecting a van driver to do all the job by himself and for her not to help as mentioned on her booking. Nevertheless, I was not rude and just did the job and left. Therefore, I am a bit surprised to hear that I was apparently not respectful? Could you please ask the client what did to be disrespectful ? On a second note, she mentioned not using blankets and being late. First of all, I' arrived there on time and I can send you a screen shot of a text message letting her know that I had arrived if necessary. She had boxes properly packed which did not require blankets. I used the blanket for her fan which in my opinion was the only item that needed protecting. Thanks for your time and please do not hesitate to contact me for any further information . Roger	4th June
Driver was on time Had straps and blankets Driver was respectful The driver is awesome.	3rd June
Driver was not on time Didn't have straps and blankets Driver was respectful CMV 10-03-2020: the driver called that the customer has completely changed both addresses to E1 3GE - E3 2TB. The driver was okay with this and he did not want us to calculate the new price for him. There are 3 flights of stairs at the collection and the customer has been made aware that this driver charges £7.50 per flight per man. KT	10th March
Driver was on time Had straps and blankets Driver was respectful	23rd February
Driver was on time Had straps and blankets Driver was respectful	3rd February
Driver was on time Had straps and blankets Driver was respectful	30th January
Driver was not on time Had straps and blankets Driver was respectful Some loading bays have height restrictions. Please check and confirm first. CMV Response: If your booking is subject to a height restriction, it is your responsibility to inform the driver and not the driver's responsibility to check this for you. Thank you.	15th December
Driver was on time Had straps and blankets Driver was respectful he was very polite and prompt.	29th October
Driver was on time Had straps and blankets Driver was respectful	20th October
Driver was not on time Didn't have straps and blankets Driver was respectful	15th October
Driver was on time Had straps and blankets Driver was respectful	23rd March
Driver was not on time Had straps and blankets Driver was respectful	1st February
Driver was on time Had straps and blankets Driver was respectful Good job well done	18th January
Driver was on time Had straps and blankets Driver was respectful A VERY efficient and helpful driver who wasn't phased by the weight of anything!! Quite amazing. He and his sat nav kept me entertained throughout the journey!	9th August
Driver was on time Had straps and blankets Driver was respectful	13th July
Driver was not on time Had straps and blankets Driver was respectful Driver was late due to bad traffic on the way over so no problem. Very good service from start to finish!	1st July
Driver was on time Had straps and blankets Driver was respectful	22nd June
Driver was on time Had straps and blankets Driver was respectful	15th June
Driver was on time Had straps and blankets Driver was respectful Excellent service	14th June
Driver was on time Had straps and blankets Driver was respectful	10th June
Driver was on time Had straps and blankets Driver was not respectful This was not the driver which was booked, it was changed to this driver by man and van. Usually even though we didn't pay for help pack the driver show us how to open the van/ use the back part, stand guard to stop bits being stolen when we're running in and out of the building but this guy sat there, I had to keep tapping on his window to communicate	7th June
Driver was on time Had straps and blankets Driver was respectful Was excelent. Would recomend a friend. And will use your service again. Thanks	5th June
Driver was on time Had straps and blankets Driver was respectful	3rd June
Driver was on time Didn't have straps and blankets Driver was respectful Excellent service & customer care	27th May
Driver was on time Had straps and blankets Driver was respectful	27th May
Driver was not on time Had straps and blankets Driver was not respectful	21st May
Driver was on time Had straps and blankets Driver was not respectful Even though we finished one hour earlier and basically overpaid the van, the driver refused to take us back to the initial place CMV response: The driver is not obligated to take you back to your collection address if this return journey was not included in your booking. The reason for this is that his next job would be scheduled to run on from your delivery address.	13th May
Driver was not on time Had straps and blankets Driver was respectful	28th April
Driver was not on time Had straps and blankets Driver was respectful Arrived late, left early. Nearly 25 minutes was cut short. We had requested help up three flights of stairs which was clearly stated on the invoice but the driver refused to help, prompting us to call customer services. Once we did this he did help, but with only 30 minutes remaining he left ten minutes early. We made everything as easy as possible by getting all furniture by the front door the evening before and had extremely good loading access, we definitely feel short changed. CMV response: We can see that no stairs were booked and paid for on this booking, although the customer was happy to subsequently pay the stair charge during the booking.	6th March
Driver was on time Had straps and blankets Driver was respectful Our originally booked van could not make it due to mechanical problems, but Comparethemanandvan found Roger's Van for us at short notice. Roger came with a large van with a lift at the back, which was a nice bonus. Very quiet, but helpful. A bit too quick with the unloading at the storage facility, so that we couldn't help and there was some very light damage to a drawer cabinet (cheap, so no drama, but could have been prevented with two people carrying). He managed to get to us in snowy conditions and was efficient. Impressed with the service from Compare as well.	2nd March
Driver was not on time Didn't have straps and blankets Driver was not respectful	22nd May
Driver was on time Didn't have straps and blankets Driver was respectful Very professional, quick and polite.	7th May

Driver was on time

Had straps and blankets

Driver was respectful

29th January

Driver was on time

Had straps and blankets

Driver was respectful

5th January

Driver was on time

Had straps and blankets

Driver was respectful

Came on time, polite, and efficient. Would definitely use again.

29th November

Driver was not time

Had straps and blankets

Driver was respectful

Friendly and very helpful. Would definitely recommend.

17th August

Driver was on time

Had straps and blankets

Driver was respectful

Thanks so much! He was very helpful, calm despite very hot weather and moved all my things safely!

20th July

Driver was on time

Had straps and blankets

Driver was respectful

16th July

Driver was on time

Didn't have straps and blankets

Driver was respectful

16th July

Driver was on time

Had straps and blankets

Driver was respectful

The team were quiet, thorough and professional. We would certainly employ them again.

7th July

Driver was on time

Had straps and blankets

Driver was respectful

17th June

Driver was on time

Had straps and blankets

Driver was respectful

Roger is an amazing guy. He helped me with everything. I definitely raccomend this young guy!

1st May

Driver was on time

Had straps and blankets

Driver was respectful

1st May

Driver was on time

Had straps and blankets

Driver was respectful

Perfect move. Driver was very helpful, on time. Couldn’t ask for more!

27th April

Driver was on time

Had straps and blankets

Driver was respectful

8th March

Driver was on time

Had straps and blankets

Driver was respectful

6th March

Driver was on time

Had straps and blankets

Driver was respectful

Amazing service highly recommend. Moving home is very stressful and Roger's Van HOT couldn’t have been more helpful, they are worth every penny! Thank you!

5th March

Driver was on time

Had straps and blankets

Driver was respectful

Roger was great. Knew how to manoeuvre all Billy items

23rd January

Driver was on time

Had straps and blankets

Driver was respectful

Roger and Chris were superb. Very efficient and thought outside the box with moving a very large potted tree through a house! Would use again

29th December

Driver was not time

Had straps and blankets

Driver was respectful

The driver was pleasant, relaxed, and very helpful. Equally though, be careful with the number of flights of stairs you book if going with this driver, as the driver is (in my opinion) unreasonably specific with the quote specifications.

I would still quite strongly recommend the driver though, as he was genuinely very helpful and respectful with the items, and wore a mask throughout.

At the end, the driver insisted on £15 cash due to the inconvenience of helping carry a mattress and bed up an extra two flights of stairs, due to confusion when I booked (the flat was on the third floor, which I mistook as 2 flights of stairs). In my view, this was unreasonable when considering (1) providing him the convenience of finishing in 1 hour 10 mins rather than 2 hours, (2) providing him the convenience of allowing half the items be put into a garage (i.e. no floors), and (3) providing him the convenience of being 10 mins late. However, I do recognise that I made a mistake - this is all just to say be careful when booking to avoid a similar situation!

15th December

Driver was not time

Had straps and blankets

Driver was respectful

Driver was very helpful

24th November

Driver was on time

Had straps and blankets

Driver was not respectful

Amazing service! Would 100% recommend

20th November

Driver was on time

Had straps and blankets

Driver was respectful

Very efficient! Thank you!

17th November

Roger's Van HOT

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