Sam Logistics

8,203

miles driven by this driver

331

customers booked this driver

124

customers reviewed this driver

 

Sam Logistics

 

Fully Insured GOLD compare the Man and Van Member

 

 

We are a family business and have been in the Postal, courier and removal industry for almost 20 years.

We are proud in the services we provide and enjoy helping new and existing custmers.

Our sucess has been to due to our professionalism, reliability and attention to details in providing 100% satisfaction to our customers.

 

Please book and review our services for other to see .

Many Thanks,

Sam

 

 

Reviews

Review Rating

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Very helpful and efficient driver. Hopefully won't have to move again soon, but if I do I'll definitely book him again :)

3 months ago

Was the driver on time: No

Did they have straps and blankets: No

Was the driver respectful: No

I really wish I could give a good review.

First, the driver text to ask to start 1 hour after the prebooked time, they got the address wrong and instead of ringing the doorbell they waited by a house down the street and only called and text to inform us of arrival. We were anticipating that he would be late from the request to begin later and so missed the call and text as we were already moving boxes and furniture downstairs to help keep the day running on time. When we finally spoke to the driver who by that point had been waiting 15 minutes without trying the doorbell to see if they had got the right house or find out why we hadn't picked up the phone he was quite rude and tried to argue that he was indeed waiting directly outside our house. Not a great start and he made little effort to redeem himself during the booking. We saw him checking his phone messages (and snapchatting!!), and taking phone calls about subsequent bookings during our job which I do not think was very professional. All in all his manner was quite rude and brusque with us and he really seemed like he would rather be elsewhere.

On the positive side he did help us with the heavy stuff, our items survived the bumpy ride across London even though nothing was strapped down, and taking into account that I had booked for 3 hours and we started about 25 minutes late we did still finish ahead of schedule.

I do regret booking this company for this job and wish I had just gone with The Man and Van Company who helped with my last move as the guy who helped us then was absolutely amazing and super nice to work with. Maybe we were spoiled last time by having a moving man that was so genial and its too much to expect that other moving men would be as polite, but still sad to say that I was really underwhelmed by this moving experience and wish I could say something more positive.

Driver's response:

In the response to the complaint. I wanted to add that i didnt have a good start of the day due to family issues at home. I asked the customer if we could start an hour late. She said it was best to start at the booking time. I arrived on time calling and texting being on her road not realising i was only a few doors away from the property. I wasn't on my phone snapchatting. I was taking calls for my private jobs. As far as i was aware i didnt think the booking was a problem. as i did what i could to help. They’re were two of them so the removal was rather easy.

4 months ago

Was the driver on time: No

Did they have straps and blankets: No

Was the driver respectful: Yes

Used the phone whilst driving to call and text

Used the bus lane.

Customer services where excellent however when my driver was late. I will use this company again.



4 months ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

4 months ago

Was the driver on time: No

Did they have straps and blankets: Yes

Was the driver respectful: Yes

The overall experience was great! Will definitely recommend. Our only small snag was the driver trying to call myself when he arrived at the pick up point instead of just knocking on the door (I was in a meeting), which delayed the pick up, but only a minor detail!

4 months ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

Lovely guy

4 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

4 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Next time we'll ask him to assist us right up to the storage unit to help stack the items in it as we forgot to do so and struggled a bit.

4 months ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

Nice enough Chap, helped me with some heavy items up a flight of stairs, good service.

5 months ago

Was the driver on time: No

Did they have straps and blankets: No

Was the driver respectful: Yes

5 months ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

Great service!

5 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Brilliant service and brilliant guy, would 100percent recommend

5 months ago

Was the driver on time: No

Did they have straps and blankets: Yes

Was the driver respectful: Yes

5 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

5 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Excellent service

5 months ago

Was the driver on time: No

Did they have straps and blankets: No

Was the driver respectful: Yes

5 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Sam was early helpful and quick

5 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Flexible, accommodating and professional. Highly recommend him for anyone needing a man and van service

5 months ago

Was the driver on time: No

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Sam was brilliant. He apologised for arriving slightly late and let me know very early his new arrival time. I had a lot of things of different shapes and sizes - some of which were fragile. Thanks to Sam's careful packing it all arrived safely. He helped carry things at both ends of the journey, and I enjoyed chatting in the van en route. What I thought would take 4 hours ended up being completed in 3. I would strongly recommend Sam for an efficient and stress free move.

5 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Sam was brilliant and the move was seamless! Would very highly recommend!

5 months ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

6 months ago

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