Drivers’ Terms and Conditions

Compare the Man and Van offer man and van service providers across the UK the chance to have their quotes appear live on-line for customers to book instantly.

Man and van drivers wishing to use Compare the Man and Van’s service acknowledge having read and agreed to the following Terms and Conditions:

Nothing in these Terms and Conditions shall limit or exclude our liability to you for death or personal injury caused by our negligence or fraudulent misrepresentation, any other liability that may not under English law be limited or excluded. Subject to this, in no event shall we be liable to you for any business losses, damages or injuries sustained during any man and van removal related task, any liability we do have for losses you suffer is strictly limited to losses that were reasonably foreseeable.

The term “Compare the Man and Van Limited”, “Compare the Man and Van", “us” or “we” refers to the owner of the website whose address is Unit 103, 92 Oldfields Road, Sutton, SM1 2NU. The term “man and van, driver, “service provider” or “you” refers to companies receiving confirmed bookings from Compare the Man and Van's on-line booking platform.

As a condition to using our on-line booking platform you must register your contact details to obtain a user’s account with us. Take care to make sure that these details are accurate and true and are kept up-to-date for as long as you are an active driver on our system.

You will be asked to agree to these Terms and Conditions before you can complete the driver sign-up process.

We may update our Terms and Conditions at any time without notice and you agree that you will comply with said Terms and Conditions or remove yourself from the Compare the Man and Van platform within 7 days of the update.

Please note that Drivers/Service providers are subject to sections of our main Terms and Conditions.

We recommend you take note of the Intellectual Property Section. Please also note as part of our privacy policy and non-disclosure policy that drivers agree upon joining that no third party reviews will be made about the company for a period of 1 year if the

driver decides to leave or is removed from the system.

You may not use our site to reproduce, duplicate, copy or re-sell any part of it in contravention with the provision of these terms.

Compare the Man and Van reserves the right to terminate this agreement with immediate effect and without the requirement to provide the man and van driver with a reason.

Users must be at least 21 years of age to register with Compare the Man and Van.

Terms & Conditions

Confirmed Bookings

1. Compare the Man and Van will accept confirmed bookings within the geographical postcode areas chosen by the man and van service provider when signing up.

2. If a driver does not accept a confirmed booking which is then reallocated but still attends and arrives before the new driver, the original driver can be charged any money owed to him used to compensate the new driver who has attended the collection address.

3. If a driver fails to update the calendar inside the availability section of his account and wins a confirmed booking which he cannot attend, the driver can be charged any monies owed to them for the customer’s refund amount, updated price charge amount, rejection charge amount and also a non-fixed administration charge amount for our time spent recovering the booking.

4. If a driver does not accept a confirmed booking which is then reallocated but still attends and arrives at the collection address after the new driver, the original driver will not be compensated for attending.

5. If a driver wins a confirmed booking and then does not answer his phone the driver can be charged any monies owed to them for the customer’s refund amount, updated price charge amount, rejection charge amount and also a non-fixed administration charge amount for our time spent recovering the booking.

6. If a driver wins a confirmed booking and then turns his phone off the driver can be charged any monies owed to them for the customer’s refund amount, updated price charge, rejection charge and also a non-fixed administration charge for our time spent recovering the booking.

7. If a driver wins a confirmed booking and then retrospectively makes himself unavailable on his calendar, the driver can be charged any monies owed to them for the customer’s refund amount, updated price charge amount, rejection charge amount and also a non-fixed administration charge amount for our time spent recovering the booking.

8. Whenever Compare the Man and Van sends a confirmed booking to a man and van service provider, the man and van service provider agrees to accept the booking through the text or email confirmation and contact the customer within 12 hours of receiving email confirmation.

Online Quotes

9. Service providers may choose when they want their quotes to be shown live on our website through the availability portal in their account.

Backload (Flexible) Bookings

10.  When a driver submits a best price for a booking via the Backload Search facility inside his account, he confirms that he can 100% attend the booking the same day, and even if he is delayed on his previous booked job, he will still attend.

11. Failure to attend a Backload Booking because of a delay on a previous booking can result in the driver being charged any monies owed to them for the customer’s refund amount; updated price charge amount;  rejection charge amount and also a non-fixed administration charge amount for our time spent recovering the booking.

12. If a Backload Search booking is confirmed and your first booking (the one taking you to the Backload job's collection address)  is unfortunately cancelled or frozen, meaning that it is no longer viable for you to attend the backload booking for the same price, please contact Compare the Man and Van urgently by calling 020 3621 9481 or email us directly at hello@comparethemanandvan.co.uk

Cancellations

13. Service providers may cancel their account at any time in writing to ‘hello@comparethemanandvan.co.uk’. Cancellations and pause requests will be processed and actioned within one working day of receipt.

14. If a customer cancels their booking more than (7) working days prior to the agreed time, Compare the Man and Van will refund the customer any money paid in advance. If the customer cancels their booking with less than (7) working days prior to the booked time then you will be contacted by Compare the Man and Van.

Updating Calendars

15. If you give Compare the Man and Van a booking back because you have not updated your calendar inside your account you will incur a minimum charge of £10.00 which covers the administrative costs of recovering the booking and you will be charged any additional monies we have to pay to another driver to cover the booking and be charged any customer refunds or administration fees.

Delays

16. If you are delayed/late to a booking the customer must be contacted prior to the arranged pick up time and kept up-to-date with regular estimated times of arrival. If the delay will by more than 30 minutes, Compare the Man and Van must also be called.

17. If a move lasts longer than originally booked which means you will be delayed to your next booking, you must contact the customer before the requested time. If you will be delayed by more than 30 minutes Compare the Man and Van must be called also. Failure to make contact will result in the driver’s account being suspended and reviewed.

Booking Cover

18. In the event you cannot cover a booking you have won and accepted you must contact Compare the Man and Van. Failure to make contact and not attending the booking will result in the driver’s account being suspended and reviewed.

19. If the customer needs a bigger van than they have ordered you must contact Compare the Man and Van before adding charges. Reports of random over charging will result in the driver’s account being suspended and reviewed.

20. If the customer wants to upgrade their booking with you, any charges added to the quote must be in conjunction with the rates you set in the pricing section of your account. Reports of overcharging will result in the drivers’ account being suspended and reviewed.

Customers Travelling in the Van

21. Compare the Man and Van do not charge customers to travel in the van and advertise this on the website. Reports of overcharging the customer to travel in the van will result in the driver’s account being suspended and reviewed.

In no way does travelling in the van constitute a private hire and the cab of the van does not constitute a public area. Therefore please be aware that no smoking rules do not apply.

Congestion Zone/T Zone

22. If a booking starts or finishes in the congestion zone on a weekday (national holidays excluded) between 07:00am - 18:00pm then you must inform the customer before entering the zone that there is an £11.50 additional charge that will need to be paid in cash at the end of the move. Reports of charging the customer more than £11.50 to enter the zone will result in the driver’s account being suspended and reviewed.

23. We do inform customers in our Terms and Conditions and FAQ's and email confirmations that there is an additional charge for drivers to enter the congestion zone during active times.

24. If Compare the Man and Van are requested to take a payment for the congestion charge by phone we will retain £1.50 of the total value to cover our payment processing costs.

25. If a booking starts or finishes in the congestion zone on a weekday (national holidays excluded) between 07:00am - 18:00pm and your vehicle's registration is older than 2005 then you cannot charge the customer the £10.00 T - Charge Fee. 

Reports of charging the customers for the T - Charge will result in the driver’s account being suspended and reviewed.

26. We do inform customers in our Terms and Conditions and FAQ's and email confirmations that there is no additional charge if the drivers vehicle is older than 2005.

27.  If a driver rejects a booking because his vehicle is 2005 or older and wants to avoid the T - Charge then the driver can be charged any monies owed to them for the customer's refund amount, updated price charge amount, rejection charge amount and also a non - fixed administration charge amount for our time spent recovering the booking. 

Insurance

28. If you acquire goods in transit or public liability insurance through our partner ‘Goods in Transit Direct’ and then cancel your agreement with them and do not inform Compare the Man and Van, as soon as we receive notification the driver’s account will be suspended and reviewed.

Equipment

29. Service providers must carry on their vans at all times a minimum of the following:

Failure to attend bookings without these items will result in the service provider’s account being placed on hold and under review.

30. If a driver attends a booking without a box trolley, 6 straps and 5 blankets the driver can be charged any monies owed to them for the customer’s refund amount, updated price charge amount, rejection charge amount and also a non-fixed administration charge amount for our time spent recovering the booking.

Receipts

31. Man and Van service providers must offer the customer either a paper or electronic receipt on completion of the job. If a driver requires Compare the Man and Van to provide a receipt on their behalf, a charge of £5 will be levied.

32. Bookings received from Compare the Man and Van are exclusive of VAT.

Contact Details

33. The service provider acknowledges that by confirming their email address during the registration process, they confirm this is a valid email address for all future confirmed bookings.

34. Service providers can correct any input errors entered when signing up by going to the profile section of their account.

35. It is the man and van service provider’s responsibility to inform Compare the Man and Van of any changes to their contact details, including their email address, you can inform us of any changes to your contact details by calling 0203 621 9481 or emailing us at hello@comparethemanandvan.co.uk.

Privacy

36. Compare the Man and Van will not share your personal contact information with any third party. More information on our privacy policy can be found in the cookies section of the homepage.

Passwords

37. Once you have registered with our system and have set your password do not give this information to anyone else or allow anyone else to use it. Unless you contact Compare the Man and Van and inform us of suspected unauthorized use of your account, all account activity will be treated as if it were carried out by you.

Deactivation

38. We may deactivate an account at any time if we suspect you have not complied with these Terms and Conditions, this includes if we think the security of the Compare the Man and Van website is at risk.

39. In the event that a driver is deactivated, the driver accepts that any documents or profile that has been created on the website is the sole ownership of Compare the Man and Van Limited.

Discount Codes

40. Compare the Man and Van do offer returning visitors to our website a 10-15% discount promotional code.

Breaches

41. If you breach or are suspected of breaching these Terms and Conditions we will take the following disciplinary steps:

Non-Attendance

42. If a driver cannot attend an accepted booking you need to give Compare the Man and Van a minimum of 60 minutes verbal notice before the booking is due to start or the driver can be charged any monies owed to them for the customers refund amount, updated price charge amount, rejection charge amount and also a non-fixed administration charge amount for our time spent recovering the booking.

43. If a driver fails to attend an accepted booking the driver can be charged any monies owed to them for the customer’s refund amount, updated price charge amount, rejection charge amount and also a non-fixed administration charge amount for our time spent recovering the booking.

Punctuality

44. If a driver responds to a job offer email with his expected time of arrival and is then late by 30 minutes or more the driver can be charged any monies owed to them for the customer’s refund amount, updated price charge amount, rejection charge amount and also a non-fixed administration charge amount for our time spent recovering the booking.

45. If a driver is more than 30 minutes late to a collection address and has not called Compare the Man and Van to inform them, the driver can be charged any account money owed to cover the customers refund amount, updated price charge amount, rejection charge amount and also a non-fixed administration charge amount for our time spent recovering the booking.

46.  If a driver is delayed more than 1 hour to a booking, the customer is due a partial refund for this lateness as per our standard refund policy.  Please see below:

Up to 1 hour late Your patience is appreciated
1 – 1.5 hours late 5% refund
1.5 – 2 hours late 10% refund
2 – 3 hours late 15% refund
Next day reschedule 35% refund

 

Lateness refunds will be made on receipt of the customer making us aware of the delay to the booking and will be applied to the driver responsible for the delay.  If a driver is more than 1 hour late to a collection address and has not called Compare the Man and Van to inform them, the driver can be charged any account money owed to cover the customer's lateness refund amount,  and also a non-fixed administration charge amount for our time spent issuing the refund.

Please note:  Lateness refunds do not apply to Backload (Flexible) Bookings

Van Break Downs

47. If your van has broken down and you cannot get to your bookings you must make contact with Compare the Man and Van. Failure to make contact and not attending the booking will result in the driver’s account being suspended and reviewed.

48. If your van breaks down en route to a collection address, you must contact Compare the Man and Van immediately and send us visual proof of the breakdown and also the receipt for the vans repair once complete or the driver can be charged any monies owed to them for the customer’s refund amount, updated price charge amount, rejection charge amount and also a non-fixed administration charge amount for our time spent recovering the booking.

49. If your van breaks down while with the customer you must contact Compare the Man and Van immediately and send us visual proof of the breakdown and also the receipt for van’s repair once complete or the driver can be charged any monies owed to them for the customer’s refund amount, updated price charge amount, rejection charge amount and also a non-fixed administration charge amount for our time spent recovering the booking.

Rejections/Non-acceptance of Bookings

50. If a driver does not accept or reject a booking within the set time limit the driver can be charged any monies owed to them for the customers refund amount, updated price charge amount, rejection charge amount and also a non-fixed administration charge amount for our time spent recovering the booking.

51. If a driver accepts a live job offer and then rejects it again the driver can be charged any monies owed to them for the customer’s refund amount, updated price charge amount, rejection charge amount and also a non-fixed administration charge amount for our time spent recovering the booking.

52. If a driver attends a booking without a box trolley, 6 straps and 5 blankets the driver can be charged any monies owed to them for the customer’s refund amount, updated price charge amount, rejection charge amount and also a non-fixed administration charge amount for our time spent recovering the booking.

Helpers

53. If a driver attends a driver + 1 helper booking on his own the driver can be charged any monies owed to them for the customer’s refund amount, updated price charge amount, rejection charge amount and also a non-fixed administration charge amount for our time spent recovering the booking.

54. If a driver attends a driver help booking with other people with him the driver can be charged any monies owed to them for the customer’s refund amount, customer’s transport costs amount, updated price charge amount, rejection charge amount and also a non-fixed administration charge amount for our time spent recovering the booking.

55. If a driver attends a driver + 2 helpers booking without both of the helpers the driver can be charged any monies owed to them for the customer’s refund amount, updated price charge amount, rejection charge amount and also a non-fixed administration charge amount for our time spent recovering the booking.

Van Size

56. If a driver attends a booking without the correct van size the driver can be charged any monies owed to them for the customer’s refund amount, updated price charge amount, rejection charge amount and also a non-fixed administration charge amount for our time spent recovering the booking.

Overbooking Jobs

57. If a driver accepts more than one booking for the same time but does not have the required number of vans to arrive at each collection address on time, the driver can be charged any monies owed to them for the customer’s refund amount, updated price charge amount, rejection charge amount and also a non- fixed administration charge amount for our time spent recovering the booking.

Reviews

58. If a review is left by the customer and our investigation concludes that you did not provide a level of satisfactory service, the driver can be charged any monies owed to them for the customer’s refund amount, updated price charge amount, rejection charge amount and also a non-fixed administration charge amount for our time spent recovering the booking.

Account Cancellations

59. If a driver’s account is cancelled and then the driver signs up under false pretences, once detected we will retain any monies owed up to a £300.00 deposit against the driver for the first month of the driver’s new account being active.

Wage Queries/Finances

60. Bookings received from Compare the Man and Van are exclusive of VAT.

61. Wage queries that are made and found to be false can result in an administration charge for our time spent investigating the query. Multiple false wage queries will result in the driver’s account being put on hold and under review.

62. If a driver requests Compare the Man and Van re sends all of their financial records via email, we retain the right to charge the driver £20.00 to cover the administration costs involved to do this.

63. If Compare the Man and Van are requested to take any payments for additional time or updated prices by phone we will retain 33% of the total value to cover our payment processing fees and administrative costs.

64. Please also note that due to new banking charges, any payments less than £25 will automatically be carried forward to your next week's statement. If you need the money this week, that's not a problem, just let us know and we can send it to you but we will need to charge a £1.40 small payment processing fee.

Chargebacks by Customers

65. In the event of a customer instituting a chargeback of their payment via their payment provider, we undertake to contest such chargeback. Payment cannot be made to the driver until the chargeback dispute is resolved and the money returned. In the event that the chargeback is not reversed, we are unable to make payment to the driver. We are able to undertake court proceedings on behalf of the driver in an attempt to recover the money. The cost of this litigation will need to be funded by the driver and is dependant on the amount being reclaimed. This can be confirmed before any action is taken. If said court action is successful, the full monies reclaimed, including associated costs, will be returned to the driver.

Insurance

66. If a driver refuses to give a customer their Goods in Transit or Public Liability insurers contact details within 7 working days of receipt, Compare the Man and Van retains the right to compensate the customer any monies owed to the driver to settle the claim.

Overcharging

67. If a driver is found to have overcharged a customer the driver can be charged any monies owed to them for the customer’s refund amount and also a non-fixed administration charge amount for our time spent resolving the complaint.

Loss of Keys

68. If a driver loses his van keys before or while on a job, the driver can be charged any monies owed to them for the customer’s refund amount, updated price charge amount, rejection charge amount and also a non-fixed administration charge amount for our time spent recovering the booking.

Appointments

69. If a driver has any form of appointment which means he cannot attend a confirmed booking, the driver must supply us with visual proof of the appointment the same day or the driver can be charged any monies owed to them for the customer’s refund amount, updated price charge amount, rejection charge amount and also a non-fixed administration charge amount for our time spent recovering the booking.

Conduct

70. Compare the Man and Van expects drivers to conduct themselves in a professional manner at all times.

71. If a driver or any helpers attend a property and do not conduct themselves in a professional manner and engage in a heated altercation with the customer, the named driver can be charged any monies owed to them for the customer’s refund amount, updated price charge amount, rejection charge amount and also a non-fixed administration charge amount for our time spent recovering the booking. We also retain the right to hold any monies owed to the driver until our internal investigation and any court cases are completed.

Court Action

72. If a driver threatens Compare the Man and Van with court action we retain the right to retain any monies owed to the driver until the court case is complete.

Complaints

73. When a complaint is made regarding damaged customer items we retain the right to hold any monies owed to the driver until the claim is settled. If a driver does not resolve the complaint to Compare the Man and Van's or the customer’s satisfaction, we retain the right to settle the claim from any monies owed to the driver who will incur an administration charge for our time spent resolving this issue when the driver is deemed to be at fault.

74. If a customer complaint is under investigation or a driver’s account is on hold and under review, we retain the right to hold any monies owed to the driver until the outcome of the investigation is complete. Drivers can incur an administration charge for our time spent investigating a complaint or reviewing a driver’s account.

75. We will inform a driver via email of any complaint submitted by a customer. We allow 7 working days from that initial email for the driver to respond to the complaint. If no response is received from the driver, we will send a second chasing email. In the event of further non-response from the driver, after 7 working days of him being notified of the complaint, the complaint will be resolved by Compare the Man and Van on behalf of the driver.

76. In the event that a complaint cannot be resolved directly between customer and service provider ("driver") we offer the customer the option of a Complaint Mediation Telephone Appointment held between the customer, driver and mediator in an attempt to resolve the outstanding issues. The Mediation Appointment is limited to one hour and the driver is expected to make himself available to participate in this, after being given reasonable notice.

Responsibilities of the Driver

77. It is the responsibility of the driver to complete any booking professionally and to completion to the satisfaction of the customer. It is also the responsibility of the driver to ensure that they are physically fit enough to complete a removal booking before beginning.

78. Service providers are responsible for the collection of monies owed at the conclusion of a job and also payment of all VAT associated with the provision of services to the customer.

Compare the Man and Van is a trading name of Compare the Man and Van Limited, company number 10047579.

I hereby state that by ticking the box on the sign up form page and confirming my email address by clicking the activation link I agree with the entire content of this agreement, (including payment, terms and conditions).

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