Napoleon South East Transport
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Trust Score: 10 |
Trust score is a rating of how trustworthy and reliable the driver is, taking into account customer reviews and our own experience. |
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Gold | Gold Drivers have passed our most stringent checks and provide the highest level of insurance, including Goods In Transit and Public Liability. |
18,500
miles driven
1,648
moves completed
389
customer reviews
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About Napoleon South East Transport
Customer Reviews
Picked me up to go to where my items were stored
They were incredibly friendly and knew exactly what to do! They managed to make a stressful move a lot more manageable
Helped where he didn't have to
Helped me in my slow paste as I have a chronic pain
Picked me up to go to where my items were stored
They were incredibly friendly and knew exactly what to do! They managed to make a stressful move a lot more manageable
Helped where he didn't have to
Helped me in my slow paste as I have a chronic pain
Napoleon and his team were attentive, friendly and provided lots of assurance for good service throughout the move. They were prompt, careful and communicated well with clients. They handled difficult situations professionally and were trustworthy throughout the process. Would recommend and definitely use them again.
Two previous drivers cancelled, one ten minutes before arrival. Both apparently due to insurance of driving with a passenger but I don’t know why that would be a last minute realisation. Neither driver gave me the option of driving without me. The first just cancelled and the second said it was fine but cancelled an hour later. All very stressful and CMV should absolutely be doing more to stop last minute cancellations
Extremley professional, very considerate of the furniture and property. Arrived on time and did a great job, would have no hesitation in recommending Napoleon
Daniel was a brilliant driver and helper. Lovely and polite, super efficient and great at knowing how best to load up the van! Would 100% recommend :)
Amazing and courteous
Very professional and very friendly - took all the stress out of moving, couldn’t recommend enough!
I had more than I planned but Napoleon wasn’t phased. Happy, considerate and professional
Daniel was a great driver! would highly recommend him :)
Very happy! Incredibly helpful would definitely recommend him!
Quick and smooth. Thanks
This was literally service I’ve received. The driver was very respectful and helpful. He was in time and made sure everything was covered properly. Will definitely recommend
Top class service to complete the move from start to finish. Would highly recommend!
Great service and really helpful. Slight delay but I was informed and given plenty of notice.
The driver took me to the wrong location (storage facility) and we only recognized it was wrong after we offloaded the van then we had to reload it again. The job exceeded the time by 40min and the driver charged me for one hour even though it was his fault that he went to the wrong location. I paid him 30£ cash even though I shouldn’t have
Napoleon SE Transport was absolutely amazing!
They called me before hand to confirm the booking and texted me when they were on their way (as I was waiting at the new home)
The driver arrived at the pick up address on time and was extremely friendly and helpful, he had everything packed and secured very quickly.
The move was completed half an our earlier than I expected.
Overall a great service, definitely recommend.
He was excellent! Absolutely perfect service. Made my life very easy.
Napoleon was AMAZING! I was very anxious about the move but that went away within minutes after he arrived. He got there on time and was so friendly and helpful. Very organised and efficient, he had everything packed and secured safely and quickly. I 100% recommend him and will be to any friends of mine that need moving. He made moving a joy! Which is quite an accomplishment haha.
Amazing serviced super nice and you can tell they have the expertise. Will be using them again 100%
Fantastic service, Napolean was committed to delivering a great service, I was helping but I've got to say that he did all the heavy lifting! He took great care with all my fragile items. Will certainly be my go person for moving home.
Polite kind helpful 5*
I was very pleased with friendly driver.
Really great service thank you
Napoleon SE Transport was absolutely great. On time, a smile on his face all the time, I really felt bad for all my bags of clothes but no complaints at all. I am so grateful that he helped me on my first move. Definitely recommend him
Great service! Quick, careful and so helpful! Would definitely book again. Thank you.
Great stuff from Napoleon, would recommend!
Incredibly helpful and efficient. Would definitely use Napolean again.
Daniel was very helpful and chatty. I would highly recommend him
Napoleon was an amazing service - they were so fast and friendly!
EXCEPTIONAL SERVICE! Napoleon and his colleague when above and beyond in order to provide us with the smoothest and easiest moving experience ever. They have been incredibly friendly, professional and managed to deal with the huge amount of boxes, suitcases and furniture we needed to move without even blinking. Everything has been treated with utmost care.
I couldn't more any happier than the service they have provided and I could not recommend them more!!! THANK YOU!
Great job!!
Great service from Daniel, thanks so much!
Excellent service, really helpful and positive - went above and beyond expectations, so highly recommend!
Recommended
Napoleon and Tunji provided a very professional and efficient service. They called me beforehand to confirm the booking, arrived on-time and handled my belongings with great care. They were extremely friendly and completed the move 45mins quicker than the estimated time. Would definitely use this removal service again!
Napoleon was extremely helpful and super nice. He called me to confirm the time, showed up on time and was super nice. He was energetic and willing to help more than any other service that I have ever booked. Very nice vehicle as well and good taste in music, but yes I will recommend him to all my friends. It’s very rare to find a good service but he definitely was amazing!
All smooth
The driver was late 30 minutes, but he was calling us before and honestly wasn’t a problem at all. He was helpful, friendly and respectful. So just positive
All went well and smoothly!
Daniel arrived promptly with a trolley which was extremely useful and made the move very quick and efficient.
very helpful and friendly
Our driver was amazing, he assessed all items that needed to be loaded and managed to load everything in a timely manner.
Highly recommend his services!!
Napoleon was a very professional driver who made my move very smooth, he turn up on time and didn't complain when I had more items to move than originally specified,he was very happy to help and is a fantastic mover.
Thank you Napoleon
Napoleon Transport team made our move very smooth. They were very professional, very helpful, respectful, and very kind. They did take care of all our furniture during the whole moving process. It is simply valuable to have such a company beside you during your move. It just makes this easy and reassuring. I highly recommend Naps and his team!
Napoleon made the move completely seamless with professionalism and a brilliant attitude. Super careful with all our belongings and was very efficient on both ends. Will 100% be using him again and recommend
Daniel was great - really helpful and good conversation too. Highly recommended.
My original driver, Tee, was unresponsive and then cancelled at the 11th hour, leaving me in the lurch. Luckily Daniel was there to save the day. Can’t thank him enough for his prompt arrival and help.
The communications between myself, the company & the van driver was swift and reassuring.
Driver was absolutely fantastic! Super helpful :) Would recommend!
Great driver!
Amazing driver, really professional.
He made my move so easy and seamless. Really grateful for having him.
Although a bit late, he more than made up for it by helping me move my belongings, despite me not selecting that option! Really friendly and helpful
Daniel was absolutely great! So help and kind, really made the move as easy as can be! Would recommend to anyone!
Napoleon was the best mover yet I’ve used in London and I’ve moved lots! Punctual, polite and so very helpful, highly recommend
Daniel was terrific! Arrived on time, loaded and unloaded quickly, and was friendly! Very pleased with my move and his service.
Daniel was fantastic, communicative, arrived perfectly on time and made sure everything was packed safely and security. Excellent moving experience!
Very friendly, well organised and helpful,
Would use him again.
Brilliant service above and beyond!
A professional and efficient service. I highly recommend!
The driver was excellent, friendly and helpful and the journey was smooth
Would 100% recommend. Very professional and friendly, and made my move effortless. Thanks again!
Napoleon was excellent throughout the move, informing me when he was en route, turned up on time, very helpful with lifting heavy items and he was very careful with all my belongings. He didn't rush me along at all and put me at ease with what is normally quite a stressful experience. I would totally recommend him and will use him again if I have to move in the future.
Naps was amazing, so respectful, careful and very professional. My previous driver cancelled 15 minutes before my move and Naps came to my rescue. Could not recommend enough.
Great service, great van, great guy.
Friendly and helpful driver, overall very positive experience
Extremely helpful, friendly, engaging and Respectful driver
The driver was fantastic, really helpful and friendly and respectful. Definitely plan to work with him again.
Smoothest move I've done in London (and I've done a lot), driver was early and helped, and was most friendly during travel. Thanks a bunch! Would recommend!
Dennis was fantastic. Very friendly, very helpful, and made my move very smooth. I highly recommend using this company, as their rates are very reasonable.
Daniel was a great driver and incredibly helpful. I’d highly recommend his services to anyone.
The driver was great, exactly what I had hoped for. Top guy!
Daniel was on time, careful with our items, and very helpful overall. I'm very happy with this service.
Daniel was great! I’d thoroughly recommend him.
Daniel was fantastic - thank you so much!
He was great, very polite, had a good chat, and was super quick.
Very nice driver and was prompt and helpful.
Arrived early and was very helpful and polite. No hesitation in recommending.
It is no exaggeration to say that Napoleon is the Superman of removalists! He is a true Artist of his trade. I was assigned him randomly through Compare The Man And Van and I am so grateful we ended up with his services. I cannot recommend NRS Movers highly enough.
I had completely underestimated the amount of van space required for our move. Napoleon foresaw this issue and offered to arrange an additional van for a small extra fee, which proved invaluable on the day. He also brought along two additional porters for the move, all included in our original agreed price.
Napoleon and his team were careful, considerate and extremely efficient. Napoleon guided his team with an extreme level of thought and care for the safety of our things and the ease and efficiency of our move.
Moving is a stressful business and Napoleon and his team made the whole day very easy for us. I have moved house a lot and I can honestly say I have never experienced service of this quality from another removalist.
Highly recommended!
Hi there, I really need to speak to someone in customer service to arrange a refund for my booking today.
The driver I was assigned (Lucian) had no record of the booking when I texted him to confirm, so I booked with him directly as I couldn’t get through to your customer service team. Then another driver called Napoleon showed up (late) on the day, with the wrong info about the job (he was by himself, and it’s a two man job)
I need a full refund, as I have now had to pay the original driver Lucian directly in cash for actually doing the job
The driver arrived very late but did a good job when we were able to sort it out. However this whole process has been incredibly stressful and frustrating, and I’ve now paid twice. Please get back to me as soon as you can
Really friendly and helpful, and came early which was great
Was a great experience. Driver was on time and helpful.
Excellent - prompt, friendly and really helpful with moving the items.
Napoleon provided a very professional service. He managed time efficiently, handled goods with extreme care, and he is an extremely friendly person. I highly recommend him.
Great customer service and very friendly
Brilliant, would recommend
Really helpful and did a great job
Amazing. Fully recommend
My driver was early, which suited me well as I was ready to go. He was polite, friendly and respectful and we had a lovely chat in the van on the way to my new place. Moving is never easy, and has, in the past been stressful for me, but my driver made today so much more straightforward and pleasant. Thank you!
Helpful and friendly driver! Called me the day before and on the day to let me know when he would arrive, which was really helpful.
Fantastic team - both polite and cheerful and got the job done effortlessly - thank you!
Driver around an hour late (possibly traffic issues beyond his control) but he did let me know.
Napoleon is an angel on the street. He was evry helpful and professional. Ready to take the extra mile with his customers. He was informed the last minute because of a last minute cancellation but still was able to deliver a superb service. Thank you!
Excellent! Thanks so much for your help!
Great guy. Good driver. Would use again.
Outstanding service from beginning to end! I've moved house may times in the past and it has never been so well managed and efficient. I highly recommend 5 stars
Couldn't have asked for a better service!
I was nervous to book because of the previous reviews but I was very satisfied with the service. Definitely would recommend
Was very careful of my belongings and very efficient. Safe driver.
Very helpful , got the job done in a timely manner, with a GSOH , will use him again for sure
This van is a tardis driven by a wizard. I realised in the early hours of the night before that I definitely should have ordered a giant van but we got it all in and nothing was damaged. Heartily recommended.
Excellent driver, was early, respectful and did his job very well!
Very helpful
Wow! Helpful, punctual, hard working. What else can I stay, 5 star service!
Great service 100% recommended
So so helpful and such a nice driver! We will definitely ask for Napoleon again. Amazing!
Thank you!
Great service highly recommend
Excellent service, on time with the moving being completed faster than expected.
My driver Napolean was extremely helpful and efficient - he was very quick and helped me to load and unload the van and was kind and respectful at all times. Great experience.
really nice guy and was early!
Quick, organised, efficient and communicative
Although he was one hour late and didn’t apologise he was very good with helping us load and unload our things. He was very polite and seemed like a nice guy. I would recommend him
The driver is very nice. Although I didn't choose to help carry the luggage, he enthusiastically helped me carry the luggage. Everything is going smooth.
He was very respectful, friendly all the time and made me feel comfortable.
Napoleon was friendly, professional, really quick and so helpful - thank you
Napoleon and Sean were excellent!! Napoleon arrived early, was super friendly and respectful, wouldn’t let me lift even one box throughout the entire move. Moving is usually super stressful but they made the whole experience smooth and efficient. Would definitely recommend and will be using them again in future.
Napoleon was fantastic! Would thoroughly recommend
Great Driver. Was very careful with my items but very efficient time wise. Definitely recommend!
Outstanding driver. Top man.
Napoleon has such a wonderful attitude and made what seemed impossible possible. I highly highly recommend this wonderful man. So quick and efficient and customer focused. He really made my move a breeze and put a smile on my face in the process :)
Napoleon was excellent. Friendly, polite, really helpful. Would totally recommend him. Thanks Napoleon.
Drive was punctual, friendly and helpful! Highly recommended
Our man with a van Daniel , was brilliant .
First-rate service.
Used the service to move flats. He arrived on time, not at all fazed by all the belongings piled up ready to go just started methodically loading the van. He was friendly and knew what he was doing. I thought it was money well spent.
Brilliant - nothing phased them. Would definatley use them again.
I was wondering if i could get a partial refund. The driver was very nice, but he arrived a bit late, and stacked things in an awkward manner so that a couple of frames smashed. I had booked him for 2 1/2 hours to help, and actually only used him for an hour and 15 minutes. He loaded and unloaded the van but didn't do any of the carrying up and down the stairs (which I had booked), so I feel I overpaid him for his services.
Daniel was amazing!!! Thanks for making the move as slick as it could be
Wonderful job helping with the heavier items up the stairs! Daniel was a very funny guy too. Would recommend.
The driver was communicative and called to give updates of this whereabouts. He was very polite and helped moving the bags to the new location.
Very kind and helpful.
Van was about 30-40 mins late, but Napoleon gave me a heads-up a few hours in advance and then called me again with an update closer to my booking time – so no real problem at all. And once my driver, Daniel, arrived, he was brilliant. Pitched in and helped me get everything loaded (and unloaded) and was a lovely guy to chat to on the hour journey across London.
The driver arrived before schedule and was very helpful. Made my move really smooth! Thank you!
Amazing service! Arrived on time and something that was estimated to take 2 hours was done in 20 mins! Will use again
Napoleon is aammmaaaazzzziiinnggg! He made our move so simple and straightforward, taking care of every item as if it were his own! Fantastic service and fantastic man!
Napoleon is aammmaaaazzzziiinnggg! He made our move so simple and straightforward, taking care of every item as if it were his own! Fantastic service and fantastic man!
The driver was really helpful...took time to put the items carefully. Would recommend.
Napoleon and his team go above and beyond to meet customer requests. Took very good care of all my items. Well equipped and experienced too.
Top man! Best we have used.
Daniel was a pleasure. Polite and really helpful. He was also funny! He organized everything and was attentive. I would definitely want his help again if I move!
He came early and was very polite and helpful!
The driver was a little bit late, but he called me in advance and notified me about running late due to traffic. Overall, everything was great and efficient. I got the help I needed and for a very reasonable price (in comparison to unreasonable amounts moving companies charge). Thank you.
What a lovely man, he was polite, cheerful, helpful and provided advice on moving bits and pieces. The removal was completed without a hitch, very happy customer.
Napoleon and his team are fab! Hire them! Such a friendly helpful guy who helped make our move easy.
Everything went so smoothly, driver was on time and super helpful. Would definitely recommend 🙂
Napoleon was fantastic! He was on time and moved everything with excellent care. The timing was impeccable too. Really loved the service and can't thank Napoleon enough for a very smooth move, will definitely use him again when I move next. 😊
Very professional and experienced driver and his helper. We had 40+ big boxes and luggage items to be shifted. He checked the stuff and then planned on where which stuff will go taking good care of all fragile stuff and also our plants. Very respectful. I would highly recommend him and would use his service again when we plan to move again in future.
It was great we finished moving in half of the time. Very helpful and efficient.
Napolean was fantastic! Really helpful and respectful. Highly recommend
Brilliant
Great service. Napoleon was incredibly helpful - helping us to move bulky items at such short notice
Napoleon was absolutely incredible. Very lucky to have him help me out
Napoleon was brilliant! So efficient and friendly. He took care of my things and home so nothing would get damaged or dirty. Thank you!
Excellent service
I really advise to choose Napoleon. I should put more than 5 stars. Really great services. I asked for an help ..but actually he did everything almost alone.
Everything was good! Thank you
very good, driver came earlier therefore we finished earlier and quite fast.
Driver turned up 30 mins late, didn't apologise or even give a reason for being late. Didn't help much with the stuff and seemed to expect to be handed the stuff by myself and my girlfriend despite us selecting we wanted the driver to help. Didn't seem especially covid safe as was impatient when I wanted to wait to take the lift after him to avoid breaking social distancing, and said "what's the point of the masks then?". I was allocated them by the platform because the people I booked with weren't available. If the same happens with others, my opinion would be to go with another service because I was very disappointed with this one.
The driver was very helpful and he knows how to do his job
Napoleon was Excellent! He is very very helpful and efficient. He was able to do the job in record time and was very courteous. Two thumbs up!
Napoleon was very helpful and service minded
The driver was so great - I've moved house a few times and he was the best one yet. Perfectly on time, a few minutes early in fact and had loads of stories to tell about work when we were in the van driving to the new house so it made it a really pleasant journey. Even though we didn't request help from the driver, he helped with a couple of heavy, bulky items. Would definitely book him again.
Absolutely brilliant and would recommend and use again!
It is the best
Smooth service and overall a very good experience. The driver was attentive and polite. I recommend!
Brilliant service would highly recommend.
Really friendly driver!
Very helpful and pleasant driver. Only comment would be that I specifically paid for assistance for two flights of stairs but I did the bulk of the lifting. No biggy as he did come up to help with the larger items, but worth watching out for as the website charges for 1 / 2 flights of stairs assistance. Otherwise , all good.
My stuff is still in my flat, no one told me that the driver and his van weren't going to come! I had to call them, they didn't apologize or care they brushed me off and then said call Man and A Van, and they would set me up with a new van for the move. I chatted with the head office and gave them my info. They said they would get in touch with me soon and I still haven't received a call or email giving me a new offer or delivery information. Extremely poor and disappointing!
Daniel was kind, patient and helpful. Even though he did not have to, he helped me with the lifting and packing as soon as he realised I might need assistance.
Napoleon made the entire moving process less stressful, he helped me with my boxes, and everything was done within the booked time. Very happy with this choice and I highly recommend Napoleon's services.
Fantastic service, the driver was extremely professional and helpful, I am not quite sure how he managed to load everything in his van. Would definitely use again.
The driver was a very nice and polite person but I have done most of the job Myself.. I was hoping to have more help and I would have supported the driver with some bits and pieces.. it was the opposite, not sure that was I paid for.
Very helpful and very attentive. Made sure everything everything was safe moving the furniture and have all the tools he needed. A massive van that fit absolutely everything
He came right on time and he was wearing a mask and gloves. I would recommend him to all my friends. He is funny and respectful
Very well done move. Super helpful driver which made it quick and easy.
Napoleon was super professional, all loading/unloading was done very quickly and efficiently. My move went smoothly and stress-free, I could not be happier with the service! Highly recommend Napoleon, he is a real pro!
Really friendly, helpful driver. Would definitely recommend!
Napoleon and his colleague were fantastic. The van was a great size and was exceptionally clean. Napoleon used blankets and secured everything. There was an issue at the storage place I was moving my things to as the lift was broken. Napoleon and his colleague were incredibly helpful and moved everything for me. They lifted all the heavy items and I had very little to do. They were fast, efficient, very careful with all my things very professional. Would highly recommend and will definitely be using Napoleon’s services again when I move.
Amazing service
Fantastic service- drivers were friendly, helpful and efficient.
Great lads, good laugh and they did a great job. Highly Recommend
Napolean was extremely helpful and kind to us. The move was fast, very unstressful andeverything arrived safely! I will certainly be using him for any future moves that I have. Thank you so much! :)
Really lovely removal man! Thank you so much for all your help
Driver's response: "I think this is a fraudulent booking. The job was completed successfully. Please look at my previous reviews, this will show you my reputation."
The driver was polite and handled our items with care and attention. He arrived outside the property on time however it took him 15mins to come to the flat. He was not wearing a mask and he only put it on after our request. When in the van he again took off his mask and we had to ask him twice until he agreed to put it back on. Even though he was 15 mins late he was quite direct in telling us that our time was up and if we wanted him to stay for longer we would have to pay extra. Otherwise, we are happy with the service, and the communication we had with the driver and the agency was great.
He was amazing! 10/10 would recommend
I had a really great experience with this move, so helpful and efficient!
Very helpful and professional
My initial driver was very polite and let me know in advance that there was potential from delay during his first job. He kept me very informed and unfortunately he was unable to make it to me in time. I appreciate the transparancy so I cannot fault him on this. My replacement driver came within 45 minutes of the first one cancelling which was amazing! Of course it was still very late overrall but getting someone else that quickly was really incredible. The driver that arrived was so polite, so friendly and great company for the ride. I will also be getting a partial refund due to the lateness but overall I am extremely happy with the service I received as these things can't be helped sometimes but it is the response that truly stands out.
Very good service. Would recommend.
My driver was fantastic, very helpful and was hardworking and efficient
Fantastic driver, really helpful with all my items. Super comfortable journey, would recommend Napoleon to anyone and everyone!
Excellent service and very helpful. The process of moving was made easy for me using this service. Highly recommended!
Amazing driver, extremely helpful!
Amazing service and driver was very helpful
Daniel was excellent, would definitely ask for his help again.
Fantastic quick service and friendly driver, he was extremely helpful - would recommend 100%!
Very professional. Highly recommend
Great service, thank you
that was wonderful helping and the driver he is so friendly.
Driver was very helpful and polite
He was polite, really helpful and we’d use him again
Such an amazing driver!! He was very patient and assured me every step of the way and he ensured all the items were safely loaded on and off the van.
Thank you very much!!!
Daniel was the driver, humble, polite and hard working. Never knew a service like this was available. Excellent service in comparison to the high end cooperate competitors available
Fantastic service and driver, highly recommend
Driver was very communicative during the day leading up to the move. Very professional with a nice new clean van.
He was really considerate of my belongings (some expensive) and knew how to protect them. He worked very quickly and we had pleasant conversation so all-round great customer service
Napoleon was a gent, I was super hung over and he made the entire experience easy and seamless. Will certainly be asking for his help in the future, couldn't recommend him more.
Totally smooth experience
Napolean was very helpful and super-efficient! I would definitely recommend him! Thanks for helping us to have a smoothy move!
The driver was polite, helpful and extremely careful with our things. Recommended.
Daniel made it all so easy. Thank you!
Really friendly, helpful, professional service
Absolute top notch service. Fantastic can, large and very clean. Moved my 1 bed flat worth's of stuff with plenty of room to spare. Very friendly and excellent service, extremely efficient and knows what he's doing! Highly recommend
Brilliant service! Very professional, polite and helpful.
On-time but very poor service...our stuff was not handled properly. I was told to carry stuff on the trolly, fragile items were handled badly...I would have cancelled the move with them if I had more time to move.
Driver's response:
Sorry you experienced a bad service from NRS Movers but we pride ourselves by giving 100% customer service and handle all goods with care. Our deepest apologies, NRS Movers
Very polite, efficient and helpful. Would use again!
Very friendly and efficient. Arrived bang on time. Also knowledgeable about best routes and parking places
Super helpful, good chat and laugh as well :) Will definitely be using the same service in the future.
Napoleon was fantastic. True gentleman and super helpful
Brilliant service. Careful with my furniture. Nice and polite. Thank you
Very good service
I was very happy with out driver - he wa a few minutes late but called to let me know so it was no problem. He was very helpful and everything went smoothly.
I had a really good experience. Daniel was helpful and on time! Would recommend them.
Napoleon was absolutely brilliant, so helpful & very professional. He made the move so easy and kept reassuring me it was ok to take my time, didn't rush me. 5 star service and id definitely recommend him to anyone *****
Thank you for helping in the Boxing Day. Merry Christmas to all of you
Great service. Would highly recommend. Made our move stress free. Thank you
Driver came 45 minutes late and confessed this was due to oversleeping.
Driver's response:
"I kept in contact with the customer to let them know that we were running late, we can only apologise for this. Straps and blankets were available on the van and we were very respectable at all times. The job was completed safely."
Excellent and efficient service - the driver was very helpful and polite.
Napoleon was very courteous and pleasant to deal with. He asked about our expectations and made sure they were met. He handled the furniture with respect and consideration. He was very adept at moving large items in a very small space causing no damage to the goods or property. Thanks for moving my items and meeting my expectations. I would definitely recommend him and will be sure to use his services again.
Napoleon was a dream, so helpful and efficient!
everything went smooth and easy, great driver, very kind nd helpful, great van, very new and tidy.
Driver was late because of traffic, but he called me to inform me 30 mins before so it wasn't a problem :)
What an amazing service from Napoleon! Thank you so much for being so efficient, on time and helpful and also your positivity during a time when we were stressed!! I would definitely use Napoleon's services again- highly recommended!!
Can't fault the service I received from Napoleon, very courteous, helpful and friendly.
First class - Daniel was great
Napoleon was helpful, calm and good company. He was on time and flexible in his service and did not rush me at all. All in all Napoleon helped make the move an enjoyable experience
Super nice & extra helpful; Napoleon’s van is also very comfy so the ride west to east London was enjoyable! Thank you!
Driver was amazing!! and even helped with the loading!!! Definitely will recommend him to friends!
Napoleon was an absolute pleasure. He was polite, helpful and everything you could ask for. Would highly recommend to anyone!
He was fantastic and very helpful. He made the move easy and quick and had everything that was needed.
Fantastic service - thanks!
Great experience, would recommend driver to friends
This service was excellent. Arrived in good time. Called to confirm, notified me on the journey and arrived promptly. Very good service and great value for money. Thanks.
I really enjoyed the journey and he was helpful leading and unloading the van would book again
Napoleon was, efficient, helpful and generally outstanding...would reccomend him highly!
Napoleon was amazing and made my move so easy
Napoleon was terrific - strong recommended
Brilliant driver, highly recommend
(CMV 01-10-2019) DRIVER'S RESPONSE:
Hi l apologised to the customer and kept the customer informed of the delay, however, the job was completed successfully.
On time, quick, efficient, and good company on the way to the new flat!
A great driver and lovely van. Would book again!
The driver was an hour late, although the tried to call when I was on the underground. The driver was extremely helpful and provided a great service. Definitely knows his way around London. I would still use him again.
Great job, thank you very much
The driver was two hours late and I missed two meetings. I need compensation for this - 50% of the total fee.
Driver's response:
Hi I can only apologise for being late cause of lateness was the Blackwall tunnel was shut off I kept the customer informed and I did complete the job
My driver was 40 minutes late and then he accused me about my items are not being ready to pick up on the ground floor-even though i’ve reserved the service with several stairs to climb up. I would not use this service again!
Driver's response:
Hi, we can only apologise for the lateness which we updated the customer about. As usual we did help out as much as we could, considering the parking was not good. I apologise although I carried as much as I physically could up the stairs for the customer but at the same time, the parking was not good. We are sorry the customer felt this way but the job was completed.
The pick up was on time and Napoleon was very friendly and helpful. Great job, I am looking forward to use this service in the future! Thanks again ;)
Napoleon is a very helpful and friendly driver. He was very efficient and offered an excellent service. I would recommend his service very much.
Very nice guy, made my move easier. Would recommend.
Impeccable service, arrived earlier after checking whether it was okay which it absolutely was. Great help with the move. Highly recommend.
A bit more than an hour late, I asked for an help and paid for it but the driver didn’t and stayed in the van so I had to carry everything myself. Van was already half full with a big cupboard in side. I will not contact that company again
Driver's response:
I am very sorry the customer feels this way. Unfortunately the booking was a last minute booking for me, I am a new driver. I didn’t receive the booking straightaway when I realised I just finished a job so I had a return in the back of the van, it was a cupboard. However, my van is a long wheel base sprinter so there was enough room in the van to fit the customer's goods, which was for a small van. I can only apologise for the inconvenience but all went well.
Very helpful, polite and pleasant.
The driver was delayed but he called me beforehand to let me know and arrived promptly at the new time. He came prepared with a trolley which was very useful with moving my items. The driver helped make the moving from South London to North London simple and stress free!
Although the driver was slightly late, he called to tell me, which was good. He was also polite and helpful. Thank you.
