Came on time, polite, and efficient. Would definitely use again.
Friendly and very helpful. Would definitely recommend.
Thanks so much! He was very helpful, calm despite very hot weather and moved all my things safely!
The team were quiet, thorough and professional. We would certainly employ them again.
Roger is an amazing guy. He helped me with everything. I definitely raccomend this young guy!
Perfect move. Driver was very helpful, on time. Couldn’t ask for more!
Amazing service highly recommend. Moving home is very stressful and Roger's Van HOT couldn’t have been more helpful, they are worth every penny! Thank you!
Roger was great. Knew how to manoeuvre all Billy items
Roger and Chris were superb. Very efficient and thought outside the box with moving a very large potted tree through a house! Would use again
The driver was pleasant, relaxed, and very helpful. Equally though, be careful with the number of flights of stairs you book if going with this driver, as the driver is (in my opinion) unreasonably specific with the quote specifications.
I would still quite strongly recommend the driver though, as he was genuinely very helpful and respectful with the items, and wore a mask throughout.
At the end, the driver insisted on £15 cash due to the inconvenience of helping carry a mattress and bed up an extra two flights of stairs, due to confusion when I booked (the flat was on the third floor, which I mistook as 2 flights of stairs). In my view, this was unreasonable when considering (1) providing him the convenience of finishing in 1 hour 10 mins rather than 2 hours, (2) providing him the convenience of allowing half the items be put into a garage (i.e. no floors), and (3) providing him the convenience of being 10 mins late. However, I do recognise that I made a mistake - this is all just to say be careful when booking to avoid a similar situation!
Amazing service! Would 100% recommend
Very efficient! Thank you!
I have a very good experience with this driver, very professional I will highly recommend him.
Very easy process, took less than half of the time the site estimated.
My original booking was cancelled in the morning and i was reassigned Roger's Van HOT. Both gentlemen were helpful and very effective even with my slow lift. I would definitely recommend!
Reliable, helpful and friendly
Really great service. The drivers were super nice and helpful and they let me ride with them. We had nice chats and they were careful when transporting items. Highly recommend! Thank you again!
Driver was late but only because the subcontractor changed twice on the morning. Driver was polite and helpful, but I was disappointed that he asked for an extra £15 at the last minute - claiming that Compare hadn't charged for enough sets of stairs (i.e. 2nd floor should count as 4 flights of stairs instead of 2 because they change direction part-way through each floor). This was odd given that he only went upstairs twice as we'd carried everything else down ourselves while waiting for him to arrive.
Please can you email the receipt,
Driver's response:
On the 3 points that are mentioned in the review regarding the booking for Lisa on the 04/06/20 at 2.30 pm, I would like to say the following:
1. The customer accuses me of not being on time. Do you know what she implies? (LATE OR EARLY) ?
2. With regards to her complaint of not using blankets and not being respectful.
I don't agree with this.
I believe first of all she was expecting a van driver to do all the job by himself and for her not to help as mentioned on her booking.
Nevertheless, I was not rude and just did the job and left.
Therefore, I am a bit surprised to hear that I was apparently not respectful? Could you please ask the client what did to be disrespectful ?
On a second note, she mentioned not using blankets and being late. First of all, I' arrived there on time and I can send you a screen shot of a text message letting her know that I had arrived if necessary. She had boxes properly packed which did not require blankets. I used the blanket for her fan which in my opinion was the only item that needed protecting.
Thanks for your time and please do not hesitate to contact me for any further information .
Roger
CMV 10-03-2020: the driver called that the customer has completely changed both addresses to E1 3GE - E3 2TB. The driver was okay with this and he did not want us to calculate the new price for him. There are 3 flights of stairs at the collection and the customer has been made aware that this driver charges £7.50 per flight per man. KT
Some loading bays have height restrictions. Please check and confirm first.
CMV Response:
If your booking is subject to a height restriction, it is your responsibility to inform the driver and not the driver's responsibility to check this for you.
Thank you.
he was very polite and prompt.
A VERY efficient and helpful driver who wasn't phased by the weight of anything!! Quite amazing. He and his sat nav kept me entertained throughout the journey!
Driver was late due to bad traffic on the way over so no problem. Very good service from start to finish!
This was not the driver which was booked, it was changed to this driver by man and van. Usually even though we didn't pay for help pack the driver show us how to open the van/ use the back part, stand guard to stop bits being stolen when we're running in and out of the building but this guy sat there, I had to keep tapping on his window to communicate
Was excelent. Would recomend a friend. And will use your service again. Thanks
Excellent service & customer care
Even though we finished one hour earlier and basically overpaid the van, the driver refused to take us back to the initial place
CMV response:
The driver is not obligated to take you back to your collection address if this return journey was not included in your booking. The reason for this is that his next job would be scheduled to run on from your delivery address.
Arrived late, left early. Nearly 25 minutes was cut short. We had requested help up three flights of stairs which was clearly stated on the invoice but the driver refused to help, prompting us to call customer services. Once we did this he did help, but with only 30 minutes remaining he left ten minutes early. We made everything as easy as possible by getting all furniture by the front door the evening before and had extremely good loading access, we definitely feel short changed.
CMV response:
We can see that no stairs were booked and paid for on this booking, although the customer was happy to subsequently pay the stair charge during the booking.
Our originally booked van could not make it due to mechanical problems, but Comparethemanandvan found Roger's Van for us at short notice. Roger came with a large van with a lift at the back, which was a nice bonus. Very quiet, but helpful. A bit too quick with the unloading at the storage facility, so that we couldn't help and there was some very light damage to a drawer cabinet (cheap, so no drama, but could have been prevented with two people carrying). He managed to get to us in snowy conditions and was efficient. Impressed with the service from Compare as well.
Very professional, quick and polite.
