Classic Removal

No

Great job, would recommend!

I'd recommend it to anyone. We had a great experience moving house. The driver was slightly early, but that was quite useful for us!

Excellent service, safe driving and took great care over our goods. Driver was professional and courteous, despite us having a lot of bags to move! I would definitely recommend and use classic removal again

Making the initial booking was difficult and took over two hours with numerous conversations with the chat service. My move wasn't simple, including three journeys and it wasn't particularly clear how to request this via the on-line booking service. However, once the booking was made, everything else went smoothly. The driver's English was limited but just about sufficient.

Very helpful and quick service

Very happy

They arrived an hour late, blaming traffic even though the roads were clear. We booked a driver and helper but the helper mostly stayed in the van so we still had to do most of the carrying. They left our job before it was fully finished to do another one, and came back two hours later than promised. They didn't seem to understand the importance of not dirtying freshly-painted walls. Also problems communicating. Would definitely NOT recommend.

Driver's response:

I disagree with this review.

I and my helper fully loaded the van without incident.,

I am always respectful of clients and very softly spoken. Although the customer spoke in Polish, I fully understood her. I understand Polish, German and Danish
I am a graduate and my English is good ,

The customer was moving a lot, including a very large sofa. It was very difficult to get the sofa out of the property and again difficult to get it into the flat at the delivery address. I had to get it in via the back canal type entrance as it was the only way to get it in safely. This was a very hard booking.

During this booking I was unfortunately called away, although of course agreed to return and the customer agreed to this. In return, I also completed an extra job for the customer's boyfriend for a much reduced fee, and I am surprised that they never mention this.

With best regards

Mahmood Farooqi
Classic Removal Services

Some things have been cracked and chipped and not sure if the fridge freezer is working because can't turn it on as the layed it down. Was not impressed with the service one bit

One driver arrived 15mins early, but I paid for two drivers and only one arrived. He kept saying the next driver would arrive 10mins later.... who only arrived 1hr 45mins later. He had to carry all our heavy chest of drawers alone and bumped it down the stairs breaking one drawer. We all sat around waiting for the second driver to arrive, as the cupboard was too heavy alone. The second mover was a female and therefore with the heavy cupboard they asked my husband to carry - that's fine, but if I paid for two movers specifically sonwe could attend to other house move admin. I expect two movers to get on with it the full 2.5hrs! Very disappointed.

I was impressed at Mahmoods friendliness and helpfulness. It was much apprrciated

My driver was 1 hour 45 minutes late and when we got to the storage unit he left one of my items outside without informing me.

Headache Free. No hassles. Job done.

While the move went quickly it was not without its stresses due mostly to our man & van. Before our man & van arrived the company changed twice, and although this is no fault of the man & van we eventually got, it meant that we probably overpaid for a lower rated service, something compare the man and van need to look into.

In terms of the man & van we did get:

He was 45 minutes late. I did receive messages confirming his status and ETA but these were piecemeal and kept getting pushed back. First it was 30 mins late, before settling on a later time. During this text exchange I told him the exact address plus the best place to park (down a dead end road to make loading easier). While he acknowledged these texts he completely ignored the advice parking wherever his sat nav told him to go. This meant me running around the estate looking for him, hopping in his van and directing him to the exact place I had already asked him to go.

Loading the van went smoothly so nothing to complain about there.

The drive to the new property went OK with my direction except the van is a massive hazard to the people in it, and to other road users. The brakes did not work! During the drive the guy had to constantly pump the brakes to make sure there was pressure to get any sort of stopping power. When there wasn't enough pressure, he would often have to reach for the handbrake to come to a stop for traffic lights and stopped cars. This van is a danger and needs to be repaired!

For the unloading, everything started off fine. I directed him to the best place to park (a loading bay), close to the front door. We unloaded everything into the hallway before we started taking things upstairs. In our request we had asked for help up to the third floor. I'm not sure if he ever even managed it up to the third floor instead carrying things up the first set of stairs or two. While this was kind of helpful it often meant I would be doing a lot more than I had thought, often doing all three floors myself as I was so much faster than him. While he didn't do as much as I hoped, he probably also couldn't do much more due to being a smoker.

Part way through the hauling stuff upstairs he complained about the parking restrictions outside and that he would have to go (bear in mind this was only 40 minutes into our 2 hour slot). I said he could move the van and come back to help with the rest of the stuff but he refused and kept on shuffling (and dropping) things up the stairs. This makes me think he just wanted to leave early, further confirmed by watching him walk to the shops after he had finished with our job, rather than move the van.

I cannot recommend this man, and definitely not this van. It's unfortunate that the man and van we had chosen cancelled on us.

Driver's response:

I am very shocked to receive this review.
As the original driver could not undertake the booking, I accepted the job and was therefore delayed, for which I apologised to the customer and kept him fully up-to-date with my expected arrival time.

The customer was very specific about how the booking was conducted, which was fine with me and I did as I was asked.

I carried everything up to the 3rd floor as asked.

Parking was an issue, and I had to park a fair way from the property and carry everything to it without any assistance.

I was concerned that where I had parked I may be at risk of getting a penalty notice, but the customer insisted I continue taking things up to the 3rd floor before I moved the van and I complied with this.

When everything had been transported upstairs the customer thanked me and seemed very friendly. He certainly never made me aware of any concerns.

In response to the claim that the brakes on my van are faulty, I totally deny this. My van has a current MOT certificate and is fully insured and I am a fully qualified driver.

I am also not a smoker! I do not know why the customer would assume that I was.

There were no breakages during this move and it was completed within the booked time.

After I finished the job I of course wanted to have a drink of water as I had just carried all the customer's goods up three flights of stairs! I then rushed to move my van as I was aware that if I received a penalty charge notice because I parked where the customer insisted I park, he would not want to pay the fine.

I am very surprised that as the customer was this unhappy, he never said anything to me in person on the day.

Thanks