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AA REMOVALS Ltd

5,003

miles driven by this driver

390

customers booked this driver

72

customers reviewed this driver

Welcome to AA Removals UK Limited. AA Removals is based in East London and provides Man and Van services along Removal, Packing and Cleaning services. We provide our services in London and outside London. Our services are known as one of the best removal services in East London. AA removals is one of the most reliable, safe and affordable, because we take pride in delivering the best of removal services, at the most reasonable prices. Our own warehouses, as well as our partner’s warehouses are located at strategic location to ensure that there is no additional cost towards your storage needs. AA Removals is also providing Man & Van and Removal services all around the UK & Europe. Our Man and Van service caters to all your home and business needs with affordable rates and packages. AA removals provide services which are efficient, competitive and affordable. We provide multiple packages and you can choose from them according to your requirements.

 

AA REMOVALS LONDON

 

AA REMOVALS London offer a reliable man and van hire service

We have many years experience helping our customers with packing and

moving their belongings 

Our services include full home removals and office moves  

Storage - Big Yellow,  Safe Store and Shuggard

Collection and delivery for Homebase, Ikea,  Ebay and Gumtree

Single item furniture - motorbike recovery/collection delivery

Our vans are all spotlessly clean and carry straps, trollies and blankets  

Please note - we do not undertake rubbish removals or tip runs

We cover all of the UK so please book and review our service through

Compare the Man and Van 

Reviews

Review Rating

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

The move went very well. Exceptional people . Thank you so much

3 weeks ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

4 weeks ago

Was the driver on time: No

Did they have straps and blankets: Yes

Was the driver respectful: Yes

1 month ago

Was the driver on time: No

Did they have straps and blankets: No

Was the driver respectful: Yes

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

1 month ago

Was the driver on time: No

Did they have straps and blankets: Yes

Was the driver respectful: No

First of all he arrived two hours late, he did phone to let us know that he was coming late because he was on another job and it was taking longer than he expected. He said that because he was going to be late he would bring an extra person,at no charge, to help with the move. When he arrived the extra person he brought had to go, so they were left with two and they moved very slowly and took them longer than expected . When they had finally finished he demanded an extra £40 from my Mum because it took so long to move and he was late for something else. He took advantage because I wasn't there when they were moving, and for some unknown reason I was unable contact my parents and relay the discussion we had when he phoned my house early on and both my parents were old and unable to help him move. I was wondering why he was so cheap, because from what my parents said he was the worst. I have his details now so I will know better not to use him again.

Driver's response:

Hi There,
As the customer explained above, I did phone her in advance to explain our delay. The actual booking time was 12pm and we started the job at 1.30pm. I took a third man with me as a courtesy as this wasn't part of the job, but unfortunately after few minutes he had to leave as he had an emergency.

Both properties were old homes which are protected with many doors and in addition, the customer opted not to pay the stair charge which meant that we were transporting all of the goods via the lifts. As both properties were older properties, the lifts were also of the older variety and they weren't big enough to take a lot of goods at one time, there were therefore multiple trips which needed to be made. All of the above caused the job to finish in 3 hours instead of 2 hours which is out of our control.
I was supposed to charge £121 for first 2 hours booked and then £56 for an extra hour. When I asked the customer's parents to pay the extra money, the lady got worried and said she didn't have the money. At that point I specifically said to her not to worry. I fully appreciated that they were pensioners and said that if they didn't have the payment for the additional time, that was not a problem. However, the lady did manage to pay me £155 which I gratefully accepted.
However, it would appear that despite me giving a discount for the additional 30 minutes labour, the customer is still unhappy. I feel that this is very unfair. We worked as fast as possible and even if the booking had begun at the allotted time, the amount of work needed would not have varied.

Kind regards

ARSALAN MALIK
AA REMOVALSUK LTD

3 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Mr Malik was very professional and helpful. I have moved three times this year due to a house renovation and without a doubt his service has been the best i have had in very long time. I highly recommend AA removals.

5 months ago

Was the driver on time: No

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Speechless! the driver has requested to start earlier by an hour. Pregnant lady made accommodation to come earlier for half an hour and he was late by 1.5 hours!!!! We asked for discount and they wouldn't give it to us. the work was done slowly. just unbelievable!

Driver's response: Unfortunately, although I did request an earlier start to this booking, my helper then became ill and I had to find a replacement, which meant that the start time was delayed. For this I apologised and I did provide this customer with a discount.

5 months ago

Was the driver on time: No

Did they have straps and blankets: Yes

Was the driver respectful: Yes

6 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Move went great .. am going to book these guys for return journey in a month ..

7 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Excellent service.

8 months ago

Was the driver on time: No

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Driver was late because of another job, but called, explained and apologised. He was very nice the whole time! Would definitely call him again if need be.

10 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

11 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Bit of a misunderstanding about the pick up time, but apart from that everything was pretty good. Stuff got moved from house to house, which was the main thing.

1 year ago

Was the driver on time: No

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Driver was 1.5 hours late and had a much larger truck than what I initially ordered - which made moving from my city apartment on a small side street a little difficult. This was because the smaller truck had broken down, so reasonably beyond his control. Despite the rocky start, the move was overall very smooth and quick. We made one stop for a Gumtree pickup, and everything went smoothly.

CMV response: Original driver broke down so this driver was a replacement vehicle as we will never leave a customer stranded without a van for their move. This driver did a good job although he was unavoidably late to the booking as he was a replacement vehicle. Customer refunded for the lateness as per our lateness refund policy.

1 year ago

Was the driver on time: No

Did they have straps and blankets: Yes

Was the driver respectful: Yes

The driver who was originally hired was a no-show, so Compare the Man & Van quickly arranged for a substitute. The pick-up was an hour and a half late, but the substitute driver was great! Musa was very kind and helpful, and also a good driver. There was no trouble with getting me and my daughter to travel in the truck, which I feared might be an issue because some movers don't like having passengers.

1 year ago

Was the driver on time: No

Did they have straps and blankets: No

Was the driver respectful: Yes

They were adequate overall , as last minute replacements for the booked driver, who failed to arrive, but 4 hours late in arriving. All said - a bad experience , I'm afraid to feedback.

1 year ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Nice lads.. very quick move.. no breakages

1 year ago

Was the driver on time: No

Did they have straps and blankets: Yes

Was the driver respectful: Yes

1 year ago

Was the driver on time: No

Did they have straps and blankets: No

Was the driver respectful: Yes

1 year ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

My driver was incredibly helpful, very welcoming and happy to assist with any of my concerns. Malik was a very cheerful driver which helped make my moving day a lot less stressful. Thank you!

1 year ago

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