Name: Aslan Removals
Price range: $
Rating: 4

Reviews

Driver was on time Had straps and blankets Driver was respectful The move went very well. Exceptional people . Thank you so much	27th August
Driver was on time Had straps and blankets Driver was respectful	26th August
Driver was not on time Had straps and blankets Driver was respectful	14th August
Driver was not on time Didn't have straps and blankets Driver was respectful	13th August
Driver was not on time Had straps and blankets Driver was not respectful First of all he arrived two hours late, he did phone to let us know that he was coming late because he was on another job and it was taking longer than he expected. He said that because he was going to be late he would bring an extra person,at no charge, to help with the move. When he arrived the extra person he brought had to go, so they were left with two and they moved very slowly and took them longer than expected . When they had finally finished he demanded an extra £40 from my Mum because it took so long to move and he was late for something else. He took advantage because I wasn't there when they were moving, and for some unknown reason I was unable contact my parents and relay the discussion we had when he phoned my house early on and both my parents were old and unable to help him move. I was wondering why he was so cheap, because from what my parents said he was the worst. I have his details now so I will know better not to use him again. Driver's response: Hi There, As the customer explained above, I did phone her in advance to explain our delay. The actual booking time was 12pm and we started the job at 1.30pm. I took a third man with me as a courtesy as this wasn't part of the job, but unfortunately after few minutes he had to leave as he had an emergency. Both properties were old homes which are protected with many doors and in addition, the customer opted not to pay the stair charge which meant that we were transporting all of the goods via the lifts. As both properties were older properties, the lifts were also of the older variety and they weren't big enough to take a lot of goods at one time, there were therefore multiple trips which needed to be made. All of the above caused the job to finish in 3 hours instead of 2 hours which is out of our control. I was supposed to charge £121 for first 2 hours booked and then £56 for an extra hour. When I asked the customer's parents to pay the extra money, the lady got worried and said she didn't have the money. At that point I specifically said to her not to worry. I fully appreciated that they were pensioners and said that if they didn't have the payment for the additional time, that was not a problem. However, the lady did manage to pay me £155 which I gratefully accepted. However, it would appear that despite me giving a discount for the additional 30 minutes labour, the customer is still unhappy. I feel that this is very unfair. We worked as fast as possible and even if the booking had begun at the allotted time, the amount of work needed would not have varied. Kind regards ARSALAN MALIK AA REMOVALSUK LTD	30th May
Driver was on time Had straps and blankets Driver was respectful Mr Malik was very professional and helpful. I have moved three times this year due to a house renovation and without a doubt his service has been the best i have had in very long time. I highly recommend AA removals.	6th April
Driver was not on time Had straps and blankets Driver was respectful Speechless! the driver has requested to start earlier by an hour. Pregnant lady made accommodation to come earlier for half an hour and he was late by 1.5 hours!!!! We asked for discount and they wouldn't give it to us. the work was done slowly. just unbelievable! Driver's response: Unfortunately, although I did request an earlier start to this booking, my helper then became ill and I had to find a replacement, which meant that the start time was delayed. For this I apologised and I did provide this customer with a discount.	31st March
Driver was not on time Had straps and blankets Driver was respectful	4th March
Driver was on time Had straps and blankets Driver was respectful Move went great .. am going to book these guys for return journey in a month ..	1st February
Driver was on time Had straps and blankets Driver was respectful Excellent service.	21st January
Driver was not on time Had straps and blankets Driver was respectful Driver was late because of another job, but called, explained and apologised. He was very nice the whole time! Would definitely call him again if need be.	6th November
Driver was on time Had straps and blankets Driver was respectful	30th September
Driver was on time Had straps and blankets Driver was respectful Bit of a misunderstanding about the pick up time, but apart from that everything was pretty good. Stuff got moved from house to house, which was the main thing.	13th September
Driver was not on time Had straps and blankets Driver was respectful Driver was 1.5 hours late and had a much larger truck than what I initially ordered - which made moving from my city apartment on a small side street a little difficult. This was because the smaller truck had broken down, so reasonably beyond his control. Despite the rocky start, the move was overall very smooth and quick. We made one stop for a Gumtree pickup, and everything went smoothly. CMV response: Original driver broke down so this driver was a replacement vehicle as we will never leave a customer stranded without a van for their move. This driver did a good job although he was unavoidably late to the booking as he was a replacement vehicle. Customer refunded for the lateness as per our lateness refund policy.	2nd September
Driver was not on time Had straps and blankets Driver was respectful The driver who was originally hired was a no-show, so Compare the Man & Van quickly arranged for a substitute. The pick-up was an hour and a half late, but the substitute driver was great! Musa was very kind and helpful, and also a good driver. There was no trouble with getting me and my daughter to travel in the truck, which I feared might be an issue because some movers don't like having passengers.	27th August
Driver was not on time Didn't have straps and blankets Driver was respectful They were adequate overall , as last minute replacements for the booked driver, who failed to arrive, but 4 hours late in arriving. All said - a bad experience , I'm afraid to feedback.	27th August
Driver was on time Had straps and blankets Driver was respectful Nice lads.. very quick move.. no breakages	2nd August
Driver was not on time Had straps and blankets Driver was respectful	1st August
Driver was not on time Didn't have straps and blankets Driver was respectful	24th July
Driver was on time Had straps and blankets Driver was respectful My driver was incredibly helpful, very welcoming and happy to assist with any of my concerns. Malik was a very cheerful driver which helped make my moving day a lot less stressful. Thank you!	21st July
Driver was not on time Had straps and blankets Driver was respectful Driver was 15 minutes late, but it was due to poor traffic in Holloway and not the driver's fault at all. He was courteous, and kind fully helped organise our stuff into his van even though we had asked for no help. Would definitely recommend.	9th July
Driver was on time Had straps and blankets Driver was respectful Malik was very sweet, He helped me load and unload even though I was expecting to have to do it alone. We had a great chat on our wah into town. I'll use him again	7th July
Driver was on time Had straps and blankets Driver was respectful Excellent helpful, removal service. Highly recommend.	4th July
Driver was on time Had straps and blankets Driver was respectful Brilliant hard workers kept to time as well	2nd July
Driver was on time Had straps and blankets Driver was respectful	1st July
Driver was on time Had straps and blankets Driver was respectful Company was professional at all times, arrived on time and delivered my belongings with no damage. I would use this service again and have recommended to my friends.	20th May
Driver was on time Had straps and blankets Driver was respectful	3rd May
Driver was on time Had straps and blankets Driver was respectful Had a really great move with Malik at AA Removals. He was on time, friendly, super helpful and made sure everything went smoothly. Would definitely recommend.	24th April
Driver was on time Had straps and blankets Driver was respectful Excellent service, very efficient. Would definitely use again and recommend to others.	9th April
Driver was on time Had straps and blankets Driver was respectful I would strongly recommend him to anyone.	18th March
Driver was on time Had straps and blankets Driver was respectful I will definitely book him again in the future and i will recomend him to my friend!	29th February
Driver was on time Didn't have straps and blankets Driver was respectful	24th February
Driver was on time Had straps and blankets Driver was respectful My move was excellent as the driver was perfectly on time and even helped me move my stuff into the van even though I hadn't selected that as an option. He was very friendly and we had a great chat along the way. I would definitely recommend him to anyone needing the service!	13th February
Driver was on time Had straps and blankets Driver was respectful	31st January
Driver was not on time Didn't have straps and blankets Driver was respectful There was a mixup in the schedule, the driver thought I had cancelled. Had to call Compare the man and van to get it sorted, so the driver arrived 1.5 hours late. He was great and I understand these things happen but I hope there is a way to prevent it from happening again.	31st January
Driver was on time Had straps and blankets Driver was respectful Our driver was in time, professional and very nice. We had a very nice chat along the way. I would definitely recommend him!	16th January
Driver was not on time Didn't have straps and blankets Driver was not respectful The man did a lot of moaning. He was over an hour late. He broke my TV. He had to take a 15 min break also didn't help me take all my belongings to my new place so I'm left on my own with children and a small car to do it! He was polite towards the end but then cheekily said can I leave him feedback. What a nightmare!	22nd December
Driver was on time Had straps and blankets Driver was respectful I need a receipt please!	14th December
Driver was on time Had straps and blankets Driver was respectful Awesome service! Even faster than anticipated	14th December
Driver was on time Had straps and blankets Driver was respectful Helpful driver and drivers mate, worked very quickly and efficiently. Would definitely recommend to a friend!!	13th December
Driver was on time Had straps and blankets Driver was respectful He provided a very good service, he's very kind person, perfectly on time and he called us befire coming. Everything with him webt good, it has been a perfect choice!	13th December
Driver was on time Didn't have straps and blankets Driver was respectful Our driver called to ask if he could come three hours early -which was fine. We helped him pack the van which was needed to drop aid for refugees off to our shipping company. I was told bymy contact at the company that he did npt help them unpack the van. We you hire a man and a van and state that you need the drivera help, packing and unpacking that they would unpack on the other side....	12th December
Driver was on time Had straps and blankets Driver was respectful	11th December
Driver was on time Had straps and blankets Driver was respectful Fantastic guy, really helpful and managed to do everything in one go. Would definitely recommend!	7th December
Driver was on time Had straps and blankets Driver was respectful	4th December
Driver was on time Had straps and blankets Driver was respectful	28th November
Driver was not on time Had straps and blankets Driver was not respectful Sorry to be so negative but this company was disgustingly bad. After showing up late they were ridiculously slow with moving our belongings. We had two men and when one was moving the boxes the other just stood around, even after being told to get on with it. They also dismantled a wardrobe for us - broke it! When they put it back together they have done a rubbish job and the shelves aren't even straight. NEVER USE! I'm not sure they even earned a single star in the rating.	28th November
Driver was on time Had straps and blankets Driver was respectful Driver was very nice. Helped with moving even thou he wasn't supposed to as we ticked "no help needed". Very polite and nice. Van nice and clean. Would 100% recommend! Nikol	24th November
Driver was on time Had straps and blankets Driver was respectful Amazing will defo use these guys again so helpful patient and accommodating	6th November
Driver was on time Had straps and blankets Driver was respectful The service is perfect.	2nd November
Driver was on time Had straps and blankets Driver was respectful Very helpful and pleasant.	31st October
Driver was on time Didn't have straps and blankets Driver was respectful	24th October
Driver was on time Had straps and blankets Driver was respectful Good job couldn't praise more!!!	14th October
Driver was on time Didn't have straps and blankets Driver was respectful	3rd October
Driver was on time Had straps and blankets Driver was respectful Very happy with how friendly the driver was and how seamless my move turned out to be.	17th September
Driver was on time Had straps and blankets Driver was respectful	16th September
Driver was on time Had straps and blankets Driver was respectful	8th September
Driver was on time Had straps and blankets Driver was respectful	1st September
Driver was on time Had straps and blankets Driver was respectful	31st August
Driver was on time Had straps and blankets Driver was respectful The drivers were excellent, went above and beyond the call of duty and really helped us move the furniture safely! Would definitely recommend, and will no doubt be using them again soon!	27th August
Driver was on time Had straps and blankets Driver was respectful	26th August
Driver was on time Didn't have straps and blankets Driver was respectful Aslan was very polite, he helped unplug the washing machine. However, he informed me he was a new business and as such did not have a trolley which meant I had to enlist my former tenant's help to load the washing machine and small freezer into his van and then a stranger's help to carry the washing machine and small freezer into the shed in my garden where they were being stored. I trust he will buy a trolley to enable items to be moved without too much hassle. Apart from that, I would happily use his services again.	20th August
Driver was on time Didn't have straps and blankets Driver was respectful	20th August
Driver was on time Had straps and blankets Driver was respectful Very efficient service. The move took less than an hour! My driver was very friendly and took care of my belongings.	19th August
Driver was on time Had straps and blankets Driver was respectful The service the driver offered was exceptional! Very pleased customer and will use again!	17th August
Driver was not on time Had straps and blankets Driver was respectful	12th August
Driver was not on time Had straps and blankets Driver was respectful not very efficient at finding address or following directions	10th August
Driver was not on time Didn't have straps and blankets Driver was respectful	7th August
Driver was on time Didn't have straps and blankets Driver was respectful	5th August
Driver was on time Didn't have straps and blankets Driver was respectful Conscientous and helpful driver. Assisted with moving my items and drived cautiously to avoid any damage.	4th August
Driver was on time Had straps and blankets Driver was respectful	1st August

Driver was on time

Had straps and blankets

Driver was respectful

The move went very well. Exceptional people . Thank you so much

27th August

Driver was on time

Had straps and blankets

Driver was respectful

26th August

Driver was not time

Had straps and blankets

Driver was respectful

14th August

Driver was not time

Didn't have straps and blankets

Driver was respectful

13th August

Driver was not time

Had straps and blankets

Driver was not respectful

First of all he arrived two hours late, he did phone to let us know that he was coming late because he was on another job and it was taking longer than he expected. He said that because he was going to be late he would bring an extra person,at no charge, to help with the move. When he arrived the extra person he brought had to go, so they were left with two and they moved very slowly and took them longer than expected . When they had finally finished he demanded an extra £40 from my Mum because it took so long to move and he was late for something else. He took advantage because I wasn't there when they were moving, and for some unknown reason I was unable contact my parents and relay the discussion we had when he phoned my house early on and both my parents were old and unable to help him move. I was wondering why he was so cheap, because from what my parents said he was the worst. I have his details now so I will know better not to use him again.

Driver's response:

Hi There,
As the customer explained above, I did phone her in advance to explain our delay. The actual booking time was 12pm and we started the job at 1.30pm. I took a third man with me as a courtesy as this wasn't part of the job, but unfortunately after few minutes he had to leave as he had an emergency.

Both properties were old homes which are protected with many doors and in addition, the customer opted not to pay the stair charge which meant that we were transporting all of the goods via the lifts. As both properties were older properties, the lifts were also of the older variety and they weren't big enough to take a lot of goods at one time, there were therefore multiple trips which needed to be made. All of the above caused the job to finish in 3 hours instead of 2 hours which is out of our control.
I was supposed to charge £121 for first 2 hours booked and then £56 for an extra hour. When I asked the customer's parents to pay the extra money, the lady got worried and said she didn't have the money. At that point I specifically said to her not to worry. I fully appreciated that they were pensioners and said that if they didn't have the payment for the additional time, that was not a problem. However, the lady did manage to pay me £155 which I gratefully accepted.
However, it would appear that despite me giving a discount for the additional 30 minutes labour, the customer is still unhappy. I feel that this is very unfair. We worked as fast as possible and even if the booking had begun at the allotted time, the amount of work needed would not have varied.

Kind regards

ARSALAN MALIK
AA REMOVALSUK LTD

30th May

Driver was on time

Had straps and blankets

Driver was respectful

Mr Malik was very professional and helpful. I have moved three times this year due to a house renovation and without a doubt his service has been the best i have had in very long time. I highly recommend AA removals.

6th April

Driver was not time

Had straps and blankets

Driver was respectful

Speechless! the driver has requested to start earlier by an hour. Pregnant lady made accommodation to come earlier for half an hour and he was late by 1.5 hours!!!! We asked for discount and they wouldn't give it to us. the work was done slowly. just unbelievable!

Driver's response: Unfortunately, although I did request an earlier start to this booking, my helper then became ill and I had to find a replacement, which meant that the start time was delayed. For this I apologised and I did provide this customer with a discount.

31st March

Driver was not time

Had straps and blankets

Driver was respectful

4th March

Driver was on time

Had straps and blankets

Driver was respectful

Move went great .. am going to book these guys for return journey in a month ..

1st February

Driver was on time

Had straps and blankets

Driver was respectful

Excellent service.

21st January

Driver was not time

Had straps and blankets

Driver was respectful

Driver was late because of another job, but called, explained and apologised. He was very nice the whole time! Would definitely call him again if need be.

6th November

Driver was on time

Had straps and blankets

Driver was respectful

30th September

Driver was on time

Had straps and blankets

Driver was respectful

Bit of a misunderstanding about the pick up time, but apart from that everything was pretty good. Stuff got moved from house to house, which was the main thing.

13th September

Driver was not time

Had straps and blankets

Driver was respectful

Driver was 1.5 hours late and had a much larger truck than what I initially ordered - which made moving from my city apartment on a small side street a little difficult. This was because the smaller truck had broken down, so reasonably beyond his control. Despite the rocky start, the move was overall very smooth and quick. We made one stop for a Gumtree pickup, and everything went smoothly.

CMV response: Original driver broke down so this driver was a replacement vehicle as we will never leave a customer stranded without a van for their move. This driver did a good job although he was unavoidably late to the booking as he was a replacement vehicle. Customer refunded for the lateness as per our lateness refund policy.

2nd September

Driver was not time

Had straps and blankets

Driver was respectful

The driver who was originally hired was a no-show, so Compare the Man & Van quickly arranged for a substitute. The pick-up was an hour and a half late, but the substitute driver was great! Musa was very kind and helpful, and also a good driver. There was no trouble with getting me and my daughter to travel in the truck, which I feared might be an issue because some movers don't like having passengers.

27th August

Driver was not time

Didn't have straps and blankets

Driver was respectful

They were adequate overall , as last minute replacements for the booked driver, who failed to arrive, but 4 hours late in arriving. All said - a bad experience , I'm afraid to feedback.

27th August

Driver was on time

Had straps and blankets

Driver was respectful

Nice lads.. very quick move.. no breakages

2nd August

Driver was not time

Had straps and blankets

Driver was respectful

1st August

Driver was not time

Didn't have straps and blankets

Driver was respectful

24th July

Driver was on time

Had straps and blankets

Driver was respectful

My driver was incredibly helpful, very welcoming and happy to assist with any of my concerns. Malik was a very cheerful driver which helped make my moving day a lot less stressful. Thank you!

21st July

Driver was not time

Had straps and blankets

Driver was respectful

Driver was 15 minutes late, but it was due to poor traffic in Holloway and not the driver's fault at all. He was courteous, and kind fully helped organise our stuff into his van even though we had asked for no help. Would definitely recommend.

9th July

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