| Review |
Rating |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful Such a great service - quick, friendly, reliable. Definitely recommended! | |
Driver was not time Didn't have strap and blankets Driver was not respectful They were cribbing a lot , one of them was on the phone lot of time. I made it clear when I booked that the destination is a house (ground and first floor) but he wanted to charge me more money. I asked the my builder workers to assist so that we can finish without any more fuss. I still tipped them 20.. I would never book these guys for my next move
Driver's response:
Firstly, I want to apologise on behalf of Henock Removals for the customer's dissatisfaction. We always appreciate our customers' comments as this helps us to improve our service and we always take strong action with our employees who do not comply with our rules.
I spoke to the driver and he told me he was delayed by about 25 mins to the booking. He did call the customers to let them know that he was unfortunately going to be late. On arrival he again called the customer to ask him the directions as the TomTom indicated that he arrived, but he could not see the customer. This was resolved and he was not far from the destination.
The driver admitted he suggested to the customer that if there were more people assisting, the job would be done faster, since there were builders around the house. There was quite a long distance to walk from A to B with a van load of items and some of the boxes were very heavy, over 45 kgs. The driver states that he was polite throughout the 2 hr booking and because of that he thought they got a £20 tip. He did also admit that he answered 2 calls during the booking, one of which was from the office.
In addition, we received a text at 9pm Saturday from the customer asking to reschedule the pick-up to 11:30am or 2pm. It was very late notice but I tried to help them by switching around some bookings, but it was really too late as it was hard to contact some customers. At that time I did explain this to the customer over the phone and he agreed to stick with the original time.
Kind regards
Henock Removals | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful Fast, friendly, and professional! I hope I don't have to move again soon, but if I do, I'd book with Henock again. | |
Driver was on time Had straps and blankets Driver was respectful Quick&Efficient - very happy | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful Excellent team, very helpful and professional. | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was not time Didn't have strap and blankets Driver was respectful Thanks for assisting with our move at short notice. The driver was very helpful with loading and unloading the van.
Regards,
Jonathan | |
Driver was not time Had straps and blankets Driver was respectful Both men were helpful, friendly and efficient. Can't fault the service at all especially as we'd been let down in the morning. | |
Driver was on time Had straps and blankets Driver was respectful excellent | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was not time Didn't have strap and blankets Driver was respectful The 2 guys who came were very friendly and helped keep my stress levels to a minimum despite a few challenges - Mainly that the van was taller than requested so they weren't able to park in the building garage and had to park farther away. Unfortunately a few of the boxes were dropped on accident after the balance on a trolley tipped and I lost a mug along with a measuring glass. A few of my furniture pieces were also chipped (I think this was because no blankets were used). However, in the grand scheme of things these are pretty minor. So overall, it went pretty well. | |
Driver was on time Had straps and blankets Driver was respectful Henoek was very friendly and warm in nature. He was very efficient and organised. It was a pleasure working with him. Fantastic service all round. | |
Driver was on time Had straps and blankets Driver was respectful Had a couple of change of drivers before hand but our driver arrived on time and was excellent | |
Driver was on time Had straps and blankets Driver was respectful Very polite and friendly driver. Excellent service. I will use the service again and spread the words to friends and family for the fantastic service. Thank you | |
Driver was on time Had straps and blankets Driver was respectful Brilliant. Helpful. And service with a smile. What more could you ask for? | |
Driver was on time Didn't have strap and blankets Driver was respectful Perfect! Thr driver was more than 20 mins before our booked time and waited patiently for the time when our booking was actually scheduled. Very kind and helpful person. Highly recommended! Made it very easy for us! | |
Driver was on time Had straps and blankets Driver was respectful Very sweet guys. Businesslike. Efficient. Highly recommend. | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful Our driver was punctual, friendly and incredibly professional. He took great care with all our things, packed the van like a Tetris ninja, and generally made the move as easy as it could possibly have been. Highly recommend ???? | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was not time Had straps and blankets Driver was respectful Unfortunately as I've been told there was a system failure and it caused a slight delay. But the office kept me updated, so as driver. Was happy to receive an invoice of payment. Will recommend to all friends . Easy to book. | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful The perfect driver. Friendly, kind and he can get a sofa (safely) through any door, no matter how small! | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful Great guy. Good job done. Made my life much easier. I would recommend this service to anyone. | |
Driver was on time Didn't have strap and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful Great moving experience | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was not time Had straps and blankets Driver was respectful which is fine but not great when trying to explain directions. When he finally turned up (after literally having to go and find where he was), 45 minutes after expected arrival, I lost access to a gate to the internal courtyard that would have made the move much much easier. Seemed a nice guy (ie smiled) but not the most athletic or experienced. | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful Excellent service, thank you! | |
Driver was on time Had straps and blankets Driver was respectful The driver was excellent, very professional and very pleasant. Would definitely recommend. | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was not time Had straps and blankets Driver was respectful | |
