Henock Removals UK

Name: Henock Removals UK
Price range: $
Rating: 5

Trust Score: 10 - Excellent

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1,190

miles driven by this driver

192

customers booked this driver

customers reviewed this driver

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Reviews

Driver was on time Had straps and blankets Driver was respectful Everything perfect! Hew as really nice and kind. Really good service.	3 weeks ago
Driver was on time Had straps and blankets Driver was respectful The driver phoned me at the expected arrival time to state that they had arrived but they were not outside my flat. They were parking in a carpark close by. So it took 20 minutes for them to start packing the van. Both men worked very hard and I am pleased with my move.	4 weeks ago
Driver was on time Had straps and blankets Driver was respectful	1 month ago
Driver was on time Didn't have straps and blankets Driver was not respectful There was some confusion about who to contact. The furniture was scuffed as it was brought out of the van. He was nice though and the price was good.	1 month ago
Driver was on time Had straps and blankets Driver was respectful He was very polite and professional. When we needed his help due to a logistics snafu on our part, he provided it (for compensation). He was also very respectful and understanding, given tricky parking at the destination.	1 month ago
Driver was not on time Didn't have straps and blankets Driver was respectful Company got switched last minute and van was one hour late as a result (not the drivers fault). Driver himself was great, very helpful. CMV response: We are sorry that your original driver was detained on his previous booking, but happy that we were able to provide you with a replacement van and that you found your new driver to be very helpful.	4 months ago
Driver was on time Had straps and blankets Driver was respectful Really good, careful and quick!	5 months ago
Driver was on time Had straps and blankets Driver was respectful	5 months ago
Driver was on time Had straps and blankets Driver was respectful	1 year ago
Driver was on time Had straps and blankets Driver was respectful	1 year ago
Driver was on time Had straps and blankets Driver was respectful	1 year ago
Driver was on time Had straps and blankets Driver was respectful	1 year ago
Driver was on time Had straps and blankets Driver was respectful Such a great service - quick, friendly, reliable. Definitely recommended!	1 year ago
Driver was not on time Didn't have straps and blankets Driver was not respectful They were cribbing a lot , one of them was on the phone lot of time. I made it clear when I booked that the destination is a house (ground and first floor) but he wanted to charge me more money. I asked the my builder workers to assist so that we can finish without any more fuss. I still tipped them 20.. I would never book these guys for my next move Driver's response: Firstly, I want to apologise on behalf of Henock Removals for the customer's dissatisfaction. We always appreciate our customers' comments as this helps us to improve our service and we always take strong action with our employees who do not comply with our rules. I spoke to the driver and he told me he was delayed by about 25 mins to the booking. He did call the customers to let them know that he was unfortunately going to be late. On arrival he again called the customer to ask him the directions as the TomTom indicated that he arrived, but he could not see the customer. This was resolved and he was not far from the destination. The driver admitted he suggested to the customer that if there were more people assisting, the job would be done faster, since there were builders around the house. There was quite a long distance to walk from A to B with a van load of items and some of the boxes were very heavy, over 45 kgs. The driver states that he was polite throughout the 2 hr booking and because of that he thought they got a £20 tip. He did also admit that he answered 2 calls during the booking, one of which was from the office. In addition, we received a text at 9pm Saturday from the customer asking to reschedule the pick-up to 11:30am or 2pm. It was very late notice but I tried to help them by switching around some bookings, but it was really too late as it was hard to contact some customers. At that time I did explain this to the customer over the phone and he agreed to stick with the original time. Kind regards Henock Removals	1 year ago
Driver was on time Had straps and blankets Driver was respectful	1 year ago
Driver was on time Had straps and blankets Driver was respectful Fast, friendly, and professional! I hope I don't have to move again soon, but if I do, I'd book with Henock again.	1 year ago
Driver was on time Had straps and blankets Driver was respectful Quick&Efficient - very happy	1 year ago
Driver was on time Had straps and blankets Driver was respectful	1 year ago
Driver was on time Had straps and blankets Driver was respectful Excellent team, very helpful and professional.	1 year ago
Driver was on time Had straps and blankets Driver was respectful	1 year ago
Driver was not on time Didn't have straps and blankets Driver was respectful Thanks for assisting with our move at short notice. The driver was very helpful with loading and unloading the van. Regards, Jonathan	1 year ago
Driver was not on time Had straps and blankets Driver was respectful Both men were helpful, friendly and efficient. Can't fault the service at all especially as we'd been let down in the morning.	1 year ago
Driver was on time Had straps and blankets Driver was respectful excellent	1 year ago
Driver was on time Had straps and blankets Driver was respectful	1 year ago
Driver was not on time Didn't have straps and blankets Driver was respectful The 2 guys who came were very friendly and helped keep my stress levels to a minimum despite a few challenges - Mainly that the van was taller than requested so they weren't able to park in the building garage and had to park farther away. Unfortunately a few of the boxes were dropped on accident after the balance on a trolley tipped and I lost a mug along with a measuring glass. A few of my furniture pieces were also chipped (I think this was because no blankets were used). However, in the grand scheme of things these are pretty minor. So overall, it went pretty well.	1 year ago
Driver was on time Had straps and blankets Driver was respectful Henoek was very friendly and warm in nature. He was very efficient and organised. It was a pleasure working with him. Fantastic service all round.	1 year ago
Driver was on time Had straps and blankets Driver was respectful Had a couple of change of drivers before hand but our driver arrived on time and was excellent	2 years ago
Driver was on time Had straps and blankets Driver was respectful Very polite and friendly driver. Excellent service. I will use the service again and spread the words to friends and family for the fantastic service. Thank you	2 years ago
Driver was on time Had straps and blankets Driver was respectful Brilliant. Helpful. And service with a smile. What more could you ask for?	2 years ago
Driver was on time Didn't have straps and blankets Driver was respectful Perfect! Thr driver was more than 20 mins before our booked time and waited patiently for the time when our booking was actually scheduled. Very kind and helpful person. Highly recommended! Made it very easy for us!	2 years ago
Driver was on time Had straps and blankets Driver was respectful Very sweet guys. Businesslike. Efficient. Highly recommend.	2 years ago
Driver was on time Had straps and blankets Driver was respectful	2 years ago
Driver was on time Had straps and blankets Driver was respectful Our driver was punctual, friendly and incredibly professional. He took great care with all our things, packed the van like a Tetris ninja, and generally made the move as easy as it could possibly have been. Highly recommend ????	2 years ago
Driver was on time Had straps and blankets Driver was respectful	2 years ago
Driver was not on time Had straps and blankets Driver was respectful Unfortunately as I've been told there was a system failure and it caused a slight delay. But the office kept me updated, so as driver. Was happy to receive an invoice of payment. Will recommend to all friends . Easy to book.	3 years ago
Driver was on time Had straps and blankets Driver was respectful	3 years ago
Driver was on time Had straps and blankets Driver was respectful	3 years ago
Driver was on time Had straps and blankets Driver was respectful The perfect driver. Friendly, kind and he can get a sofa (safely) through any door, no matter how small!	3 years ago
Driver was on time Had straps and blankets Driver was respectful	3 years ago
Driver was on time Had straps and blankets Driver was respectful	3 years ago
Driver was on time Had straps and blankets Driver was respectful Great guy. Good job done. Made my life much easier. I would recommend this service to anyone.	3 years ago
Driver was on time Didn't have straps and blankets Driver was respectful	3 years ago
Driver was on time Had straps and blankets Driver was respectful Great moving experience	3 years ago
Driver was on time Had straps and blankets Driver was respectful	3 years ago
Driver was not on time Had straps and blankets Driver was respectful which is fine but not great when trying to explain directions. When he finally turned up (after literally having to go and find where he was), 45 minutes after expected arrival, I lost access to a gate to the internal courtyard that would have made the move much much easier. Seemed a nice guy (ie smiled) but not the most athletic or experienced.	3 years ago
Driver was on time Had straps and blankets Driver was respectful	3 years ago
Driver was on time Had straps and blankets Driver was respectful Excellent service, thank you!	3 years ago
Driver was on time Had straps and blankets Driver was respectful The driver was excellent, very professional and very pleasant. Would definitely recommend.	3 years ago
Driver was on time Had straps and blankets Driver was respectful	3 years ago
Driver was not on time Had straps and blankets Driver was respectful	3 years ago

Driver was on time

Had straps and blankets

Driver was respectful

Everything perfect! Hew as really nice and kind. Really good service.

3 weeks ago

Driver was on time

Had straps and blankets

Driver was respectful

The driver phoned me at the expected arrival time to state that they had arrived but they were not outside my flat. They were parking in a carpark close by. So it took 20 minutes for them to start packing the van. Both men worked very hard and I am pleased with my move.

4 weeks ago

Driver was on time

Had straps and blankets

Driver was respectful

1 month ago

Driver was on time

Didn't have straps and blankets

Driver was not respectful

There was some confusion about who to contact. The furniture was scuffed as it was brought out of the van. He was nice though and the price was good.

1 month ago

Driver was on time

Had straps and blankets

Driver was respectful

He was very polite and professional. When we needed his help due to a logistics snafu on our part, he provided it (for compensation). He was also very respectful and understanding, given tricky parking at the destination.

1 month ago

Driver was not time

Didn't have straps and blankets

Driver was respectful

Company got switched last minute and van was one hour late as a result (not the drivers fault). Driver himself was great, very helpful.

CMV response:

We are sorry that your original driver was detained on his previous booking, but happy that we were able to provide you with a replacement van and that you found your new driver to be very helpful.

4 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Really good, careful and quick!

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

1 year ago

Driver was on time

Had straps and blankets

Driver was respectful

1 year ago

Driver was on time

Had straps and blankets

Driver was respectful

1 year ago

Driver was on time

Had straps and blankets

Driver was respectful

1 year ago

Driver was on time

Had straps and blankets

Driver was respectful

Such a great service - quick, friendly, reliable. Definitely recommended!

1 year ago

Driver was not time

Didn't have straps and blankets

Driver was not respectful

They were cribbing a lot , one of them was on the phone lot of time. I made it clear when I booked that the destination is a house (ground and first floor) but he wanted to charge me more money. I asked the my builder workers to assist so that we can finish without any more fuss. I still tipped them 20.. I would never book these guys for my next move

Driver's response:

Firstly, I want to apologise on behalf of Henock Removals for the customer's dissatisfaction. We always appreciate our customers' comments as this helps us to improve our service and we always take strong action with our employees who do not comply with our rules.

I spoke to the driver and he told me he was delayed by about 25 mins to the booking. He did call the customers to let them know that he was unfortunately going to be late. On arrival he again called the customer to ask him the directions as the TomTom indicated that he arrived, but he could not see the customer. This was resolved and he was not far from the destination.

The driver admitted he suggested to the customer that if there were more people assisting, the job would be done faster, since there were builders around the house. There was quite a long distance to walk from A to B with a van load of items and some of the boxes were very heavy, over 45 kgs. The driver states that he was polite throughout the 2 hr booking and because of that he thought they got a £20 tip. He did also admit that he answered 2 calls during the booking, one of which was from the office.

In addition, we received a text at 9pm Saturday from the customer asking to reschedule the pick-up to 11:30am or 2pm. It was very late notice but I tried to help them by switching around some bookings, but it was really too late as it was hard to contact some customers. At that time I did explain this to the customer over the phone and he agreed to stick with the original time.

Kind regards
Henock Removals

1 year ago

Driver was on time

Had straps and blankets

Driver was respectful

1 year ago

Driver was on time

Had straps and blankets

Driver was respectful

Fast, friendly, and professional! I hope I don't have to move again soon, but if I do, I'd book with Henock again.

1 year ago

Driver was on time

Had straps and blankets

Driver was respectful

Quick&Efficient - very happy

1 year ago

Driver was on time

Had straps and blankets

Driver was respectful

1 year ago

Driver was on time

Had straps and blankets

Driver was respectful

Excellent team, very helpful and professional.

1 year ago

Driver was on time

Had straps and blankets

Driver was respectful

1 year ago

Driver was not time

Didn't have straps and blankets

Driver was respectful

Thanks for assisting with our move at short notice. The driver was very helpful with loading and unloading the van.

Regards,

Jonathan

1 year ago

Henock Removals UK

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