Henock Removals UK

Name: Henock Removals UK
Price range: $
Rating: 5

Trust Score: 10 - Excellent

Silver

2,331

driven by this driver

393

customers booked this driver

customers reviewed this driver

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Reviews

Driver was on time Had straps and blankets Driver was respectful He was great	2 days ago
Driver was on time Had straps and blankets Driver was respectful Friendly driver and really efficient.	2 weeks ago
Driver was on time Had straps and blankets Driver was respectful Sam was really nice and helpful	3 weeks ago
Driver was on time Had straps and blankets Driver was respectful Very helpful, very respectful driver and assistant. Pleased with the service.	3 weeks ago
Driver was on time Didn't have straps and blankets Driver was respectful I don’t know the name of driver but he is very nice and helpful. Big smile on face and said to us any more item to move.	4 weeks ago
Driver was on time Had straps and blankets Driver was respectful	4 weeks ago
Driver was on time Had straps and blankets Driver was respectful	4 weeks ago
Driver was on time Had straps and blankets Driver was respectful Very good service from the driver	4 weeks ago
Driver was on time Had straps and blankets Driver was respectful Brilliant experience with Hennock removals - the most helpful + lovely 3 guys who helped me move a lot of stuff. Had all the equipment and knowledge to help pack up a storage unit too. Would recommend to everyone.	1 month ago
Driver was on time Had straps and blankets Driver was respectful Absolutely fantastic guys, very helpful and amazingly quick! Thank you so much!	1 month ago
Driver was on time Had straps and blankets Driver was respectful Sam was brilliant. So friendly We had the move done in no time. Would recommend Sam. Van that turned up was not that in the photo I received on confirmation btw	1 month ago
Driver was on time Had straps and blankets Driver was respectful The driver and helper were incredibly punctual (early actually but they kindly waited for me). They did an incredibly fast job and everything was in perfect conditions (even glasses which I very badly covered). Lastly, they were very polite and amiable.	1 month ago
Driver was on time Had straps and blankets Driver was respectful	2 months ago
Driver was on time Had straps and blankets Driver was respectful The drivers were on time, friendly and helpful. The move couldn't have been more effortless.	4 months ago
Driver was on time Didn't have straps and blankets Driver was not respectful I had a furniture ruined items broken and damaged. DRIVER'S RESPONSE 15-02-2020: Henock Removals are always happy to receive comments and complaints as they improve our service and also show us how our drivers execute the service based on the customer's needs. Based on the Reka, SE1 - W10 review we wish to say our side too. • As we always explain our vans are always equipped with all necessary equipment like a trolley, blankets and straps. We can provide pictures to evidence this if we are asked too. • the driver was accused of disrespecting the customer, just because he chose to follow navigation not the customer, however, she didn’t ask him to follow her from the beginning. Once they arrived and started unloading, the customer was standing in the middle of the van and distracting the job. The driver asked her politely to give them a space to work effectively. • Alleged Furniture Damage: the driver informed the customer that one of the items of furniture on the back had some damage and the customer knew about this before it was put in the van. Lastly we are sorry for the experience with us this time but we would love to make you feel valued if you used us next time. Henock removals .	7 months ago
Driver was on time Had straps and blankets Driver was respectful	7 months ago
Driver was on time Had straps and blankets Driver was respectful	7 months ago
Driver was on time Had straps and blankets Driver was respectful	8 months ago
Driver was on time Had straps and blankets Driver was respectful I have used these moved twice in the last 5 months to help me move across South London. Both times they were amazing. Friendly and efficient. Highly recommended	9 months ago
Driver was not on time Had straps and blankets Driver was respectful	9 months ago
Driver was on time Had straps and blankets Driver was respectful	9 months ago
Driver was on time Had straps and blankets Driver was respectful Just great guys, worked so hard and really made my move go well. Safe driver too! Many thanks.	9 months ago
Driver was on time Had straps and blankets Driver was respectful They were amazing, very kind and helpful	10 months ago
Driver was not on time Had straps and blankets Driver was respectful	10 months ago
Driver was on time Had straps and blankets Driver was respectful Stellar service, arrived early was efficient and flexible with his work. Also very knowledgeable on how to store and arrange items to ensure utilising the most of the space. Highly recommend!	10 months ago
Driver was on time Had straps and blankets Driver was respectful They were amazing! Very helpful and friendly. Highly recommended :)	10 months ago
Driver was on time Had straps and blankets Driver was respectful He was super nice for such a short notice, thank you so much	10 months ago
Driver was on time Didn't have straps and blankets Driver was respectful Start of conversation was that I have 2 hours and not focussed on the job . Had to move half the stuffs on my own as I was pressed for time and extra rounds . Was better off having my personal arrangement when contract was to move not time and trips Driver's response: We are always happy to receive your comments and reviews and we are glad to have this opportunity to explain this customer's poor review. For starters our vans are always equipped with all necessary tools and materials like trollies; 2 type flat and two wheels; blankets and straps. We can provide pictures to evidence this at any time if we are asked to. When we arrived at the booking the driver called the customer and asked if he wanted to start early, and the response was positive. We started at 1:30pm half an hour earlier than the original booking. The customer booked a large van with extra helpers which we provided. The customer was moving out from a 2 bedroom flat with all furniture and boxes. We managed to put the majority of the goods into the van which took 2 hrs exactly, from pick-up to the drop. As is our policy, we have always have to let a customer know once the original booked time is over and they are running into extra time payment and that’s what our driver did. We apologise for any misunderstanding by the customer and hopefully will be able to help them out in the near future. Kind regards Henock	11 months ago
Driver was on time Had straps and blankets Driver was respectful	11 months ago
Driver was not on time Didn't have straps and blankets Driver was respectful	11 months ago
Driver was on time Had straps and blankets Driver was respectful The driver and his mate were very helpful. They did a great job.	11 months ago
Driver was on time Had straps and blankets Driver was respectful 2 polite men and our move all done in 2 hours 15 minutes and at a very reasonable price.	11 months ago
Driver was not on time Had straps and blankets Driver was respectful	1 year ago
Driver was on time Had straps and blankets Driver was respectful 5 star moving service. Fast efficient. Genuinely Nice guys! Highly recommend!	1 year ago
Driver was on time Had straps and blankets Driver was respectful Great hard working gents.	1 year ago
Driver was on time Didn't have straps and blankets Driver was respectful Driver and the helper both were very nice polite and helpful. I will recommend them. 5 star service.	1 year ago
Driver was on time Had straps and blankets Driver was respectful Incredibly helpful, went above and beyond to help and make sure everything was safely transported	1 year ago
Driver was on time Had straps and blankets Driver was respectful	1 year ago
Driver was on time Had straps and blankets Driver was respectful Wonderful chaps and a delight to deal with. Would recommend 100% (and I am a dead fussy person).	1 year ago
Driver was on time Had straps and blankets Driver was respectful	1 year ago
Driver was on time Had straps and blankets Driver was respectful He was early and very efficient. Would use him again without hesitation.	1 year ago
Driver was on time Had straps and blankets Driver was respectful	1 year ago
Driver was on time Had straps and blankets Driver was respectful Everything perfect! Hew as really nice and kind. Really good service.	1 year ago
Driver was on time Had straps and blankets Driver was respectful The driver phoned me at the expected arrival time to state that they had arrived but they were not outside my flat. They were parking in a carpark close by. So it took 20 minutes for them to start packing the van. Both men worked very hard and I am pleased with my move.	1 year ago
Driver was on time Had straps and blankets Driver was respectful	1 year ago
Driver was on time Didn't have straps and blankets Driver was not respectful There was some confusion about who to contact. The furniture was scuffed as it was brought out of the van. He was nice though and the price was good.	1 year ago
Driver was on time Had straps and blankets Driver was respectful He was very polite and professional. When we needed his help due to a logistics snafu on our part, he provided it (for compensation). He was also very respectful and understanding, given tricky parking at the destination.	1 year ago
Driver was not on time Didn't have straps and blankets Driver was respectful Company got switched last minute and van was one hour late as a result (not the drivers fault). Driver himself was great, very helpful. CMV response: We are sorry that your original driver was detained on his previous booking, but happy that we were able to provide you with a replacement van and that you found your new driver to be very helpful.	2 years ago
Driver was on time Had straps and blankets Driver was respectful Really good, careful and quick!	2 years ago
Driver was on time Had straps and blankets Driver was respectful	2 years ago
Driver was on time Had straps and blankets Driver was respectful	2 years ago
Driver was on time Had straps and blankets Driver was respectful	2 years ago
Driver was on time Had straps and blankets Driver was respectful	2 years ago
Driver was on time Had straps and blankets Driver was respectful	2 years ago
Driver was on time Had straps and blankets Driver was respectful Such a great service - quick, friendly, reliable. Definitely recommended!	2 years ago
Driver was not on time Didn't have straps and blankets Driver was not respectful They were cribbing a lot , one of them was on the phone lot of time. I made it clear when I booked that the destination is a house (ground and first floor) but he wanted to charge me more money. I asked the my builder workers to assist so that we can finish without any more fuss. I still tipped them 20.. I would never book these guys for my next move Driver's response: Firstly, I want to apologise on behalf of Henock Removals for the customer's dissatisfaction. We always appreciate our customers' comments as this helps us to improve our service and we always take strong action with our employees who do not comply with our rules. I spoke to the driver and he told me he was delayed by about 25 mins to the booking. He did call the customers to let them know that he was unfortunately going to be late. On arrival he again called the customer to ask him the directions as the TomTom indicated that he arrived, but he could not see the customer. This was resolved and he was not far from the destination. The driver admitted he suggested to the customer that if there were more people assisting, the job would be done faster, since there were builders around the house. There was quite a long distance to walk from A to B with a van load of items and some of the boxes were very heavy, over 45 kgs. The driver states that he was polite throughout the 2 hr booking and because of that he thought they got a £20 tip. He did also admit that he answered 2 calls during the booking, one of which was from the office. In addition, we received a text at 9pm Saturday from the customer asking to reschedule the pick-up to 11:30am or 2pm. It was very late notice but I tried to help them by switching around some bookings, but it was really too late as it was hard to contact some customers. At that time I did explain this to the customer over the phone and he agreed to stick with the original time. Kind regards Henock Removals	2 years ago
Driver was on time Had straps and blankets Driver was respectful	3 years ago
Driver was on time Had straps and blankets Driver was respectful Fast, friendly, and professional! I hope I don't have to move again soon, but if I do, I'd book with Henock again.	3 years ago
Driver was on time Had straps and blankets Driver was respectful Quick&Efficient - very happy	3 years ago
Driver was on time Had straps and blankets Driver was respectful	3 years ago
Driver was on time Had straps and blankets Driver was respectful Excellent team, very helpful and professional.	3 years ago
Driver was on time Had straps and blankets Driver was respectful	3 years ago
Driver was not on time Didn't have straps and blankets Driver was respectful Thanks for assisting with our move at short notice. The driver was very helpful with loading and unloading the van. Regards, Jonathan	3 years ago
Driver was not on time Had straps and blankets Driver was respectful Both men were helpful, friendly and efficient. Can't fault the service at all especially as we'd been let down in the morning.	3 years ago
Driver was on time Had straps and blankets Driver was respectful excellent	3 years ago
Driver was on time Had straps and blankets Driver was respectful	3 years ago
Driver was not on time Didn't have straps and blankets Driver was respectful The 2 guys who came were very friendly and helped keep my stress levels to a minimum despite a few challenges - Mainly that the van was taller than requested so they weren't able to park in the building garage and had to park farther away. Unfortunately a few of the boxes were dropped on accident after the balance on a trolley tipped and I lost a mug along with a measuring glass. A few of my furniture pieces were also chipped (I think this was because no blankets were used). However, in the grand scheme of things these are pretty minor. So overall, it went pretty well.	3 years ago
Driver was on time Had straps and blankets Driver was respectful Henoek was very friendly and warm in nature. He was very efficient and organised. It was a pleasure working with him. Fantastic service all round.	3 years ago
Driver was on time Had straps and blankets Driver was respectful Had a couple of change of drivers before hand but our driver arrived on time and was excellent	3 years ago
Driver was on time Had straps and blankets Driver was respectful Very polite and friendly driver. Excellent service. I will use the service again and spread the words to friends and family for the fantastic service. Thank you	4 years ago
Driver was on time Had straps and blankets Driver was respectful Brilliant. Helpful. And service with a smile. What more could you ask for?	4 years ago
Driver was on time Didn't have straps and blankets Driver was respectful Perfect! Thr driver was more than 20 mins before our booked time and waited patiently for the time when our booking was actually scheduled. Very kind and helpful person. Highly recommended! Made it very easy for us!	4 years ago
Driver was on time Had straps and blankets Driver was respectful Very sweet guys. Businesslike. Efficient. Highly recommend.	4 years ago
Driver was on time Had straps and blankets Driver was respectful	4 years ago
Driver was on time Had straps and blankets Driver was respectful Our driver was punctual, friendly and incredibly professional. He took great care with all our things, packed the van like a Tetris ninja, and generally made the move as easy as it could possibly have been. Highly recommend ????	4 years ago
Driver was on time Had straps and blankets Driver was respectful	4 years ago
Driver was not on time Had straps and blankets Driver was respectful Unfortunately as I've been told there was a system failure and it caused a slight delay. But the office kept me updated, so as driver. Was happy to receive an invoice of payment. Will recommend to all friends . Easy to book.	4 years ago
Driver was on time Had straps and blankets Driver was respectful	4 years ago
Driver was on time Had straps and blankets Driver was respectful	4 years ago
Driver was on time Had straps and blankets Driver was respectful The perfect driver. Friendly, kind and he can get a sofa (safely) through any door, no matter how small!	4 years ago
Driver was on time Had straps and blankets Driver was respectful	4 years ago
Driver was on time Had straps and blankets Driver was respectful	4 years ago
Driver was on time Had straps and blankets Driver was respectful Great guy. Good job done. Made my life much easier. I would recommend this service to anyone.	4 years ago
Driver was on time Didn't have straps and blankets Driver was respectful	4 years ago
Driver was on time Had straps and blankets Driver was respectful Great moving experience	4 years ago
Driver was on time Had straps and blankets Driver was respectful	4 years ago
Driver was not on time Had straps and blankets Driver was respectful which is fine but not great when trying to explain directions. When he finally turned up (after literally having to go and find where he was), 45 minutes after expected arrival, I lost access to a gate to the internal courtyard that would have made the move much much easier. Seemed a nice guy (ie smiled) but not the most athletic or experienced.	4 years ago
Driver was on time Had straps and blankets Driver was respectful	5 years ago
Driver was on time Had straps and blankets Driver was respectful Excellent service, thank you!	5 years ago
Driver was on time Had straps and blankets Driver was respectful The driver was excellent, very professional and very pleasant. Would definitely recommend.	5 years ago
Driver was on time Had straps and blankets Driver was respectful	5 years ago
Driver was not on time Had straps and blankets Driver was respectful	5 years ago

Driver was on time

Had straps and blankets

Driver was respectful

He was great

2 days ago

Driver was on time

Had straps and blankets

Driver was respectful

Friendly driver and really efficient.

2 weeks ago

Driver was on time

Had straps and blankets

Driver was respectful

Sam was really nice and helpful

3 weeks ago

Driver was on time

Had straps and blankets

Driver was respectful

Very helpful, very respectful driver and assistant. Pleased with the service.

3 weeks ago

Driver was on time

Didn't have straps and blankets

Driver was respectful

I don’t know the name of driver but he is very nice and helpful. Big smile on face and said to us any more item to move.

4 weeks ago

Driver was on time

Had straps and blankets

Driver was respectful

4 weeks ago

Driver was on time

Had straps and blankets

Driver was respectful

4 weeks ago

Driver was on time

Had straps and blankets

Driver was respectful

Very good service from the driver

4 weeks ago

Driver was on time

Had straps and blankets

Driver was respectful

Brilliant experience with Hennock removals - the most helpful + lovely 3 guys who helped me move a lot of stuff. Had all the equipment and knowledge to help pack up a storage unit too. Would recommend to everyone.

1 month ago

Driver was on time

Had straps and blankets

Driver was respectful

Absolutely fantastic guys, very helpful and amazingly quick! Thank you so much!

1 month ago

Driver was on time

Had straps and blankets

Driver was respectful

Sam was brilliant. So friendly We had the move done in no time. Would recommend Sam. Van that turned up was not that in the photo I received on confirmation btw

1 month ago

Driver was on time

Had straps and blankets

Driver was respectful

The driver and helper were incredibly punctual (early actually but they kindly waited for me). They did an incredibly fast job and everything was in perfect conditions (even glasses which I very badly covered). Lastly, they were very polite and amiable.

1 month ago

Driver was on time

Had straps and blankets

Driver was respectful

2 months ago

Driver was on time

Had straps and blankets

Driver was respectful

The drivers were on time, friendly and helpful. The move couldn't have been more effortless.

4 months ago

Driver was on time

Didn't have straps and blankets

Driver was not respectful

I had a furniture ruined items broken and damaged.

DRIVER'S RESPONSE 15-02-2020:

Henock Removals are always happy to receive comments and complaints as they improve our service and also show us how our drivers execute the service based on the customer's needs.

Based on the Reka, SE1 - W10 review we wish to say our side too.

• As we always explain our vans are always equipped with all necessary equipment like a trolley, blankets and straps. We can provide pictures to evidence this if we are asked too.

• the driver was accused of disrespecting the customer, just because he chose to follow navigation not the customer, however, she didn’t ask him to follow her from the beginning.
Once they arrived and started unloading, the customer was standing in the middle of the van and distracting the job. The driver asked her politely to give them a space to work effectively.

• Alleged Furniture Damage: the driver informed the customer that one of the items of furniture on the back had some damage and the customer knew about this before it was put in the van.

Lastly we are sorry for the experience with us this time but we would love to make you feel valued if you used us next time.

Henock removals .

7 months ago

Driver was on time

Had straps and blankets

Driver was respectful

7 months ago

Driver was on time

Had straps and blankets

Driver was respectful

7 months ago

Driver was on time

Had straps and blankets

Driver was respectful

8 months ago

Driver was on time

Had straps and blankets

Driver was respectful

I have used these moved twice in the last 5 months to help me move across South London.

Both times they were amazing. Friendly and efficient. Highly recommended

9 months ago

Driver was not time

Had straps and blankets

Driver was respectful

9 months ago

Driver was on time

Had straps and blankets

Driver was respectful

9 months ago

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