Henock Removals UK
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Trust Score: 10 |
Trust score is a rating of how trustworthy and reliable the driver is, taking into account customer reviews and our own experience. |
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Gold | Gold Drivers have passed our most stringent checks and provide the highest level of insurance, including Goods In Transit and Public Liability. |
3,380
miles driven
644
moves completed
142
customer reviews
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Customer Reviews
Driver was on time Had straps and blankets Driver was respectful | 27th June |
Driver was on time Had straps and blankets Driver was respectful Really lovely guy, definitely would recommend and will use again in the future.
| 16th October |
Driver was not on time Had straps and blankets Driver was not respectful They were 30 minutes late and not very careful with the items.
|  5th October |
Driver was not on time Had straps and blankets Driver was respectful | 3rd October |
Driver was on time Had straps and blankets Driver was respectful | 2nd October |
Driver was not on time Had straps and blankets Driver was respectful | 29th September |
Driver was on time Had straps and blankets Driver was respectful | 25th September |
Driver was not on time Had straps and blankets Driver was respectful Driver was late but phoned to tell us as soon as he knew he would be. Super helpful, kind and respectful. Made sure our stuff was cared for and any fragile/scratchable items were secured and covered. All round excellent service!
| 25th September |
Driver was on time Had straps and blankets Driver was respectful Driver was the most professional, efficient, and nice driver. I’ve moved over 8 times in the last couple of years and he was by far the best. 10/10 would recommend to anyone.
| 19th September |
Driver was on time Had straps and blankets Driver was respectful Derek was brilliant. Very hard working, professional, efficient and helpful.
| 19th September |
Driver was on time Had straps and blankets Driver was respectful | 11th September |
Driver was on time Had straps and blankets Driver was respectful Driver was very helpful and helped carry all my boxes out of the old place and in to the new place.
| 5th September |
Driver was on time Had straps and blankets Driver was respectful Very friendly and Helpful! Very thankful.
| 2nd September |
Driver was on time Had straps and blankets Driver was respectful He was lovely, punctual, careful and helpful. Would def use again.
| 1st September |
Driver was on time Had straps and blankets Driver was respectful | 31st August |
Driver was on time Had straps and blankets Driver was respectful | 31st August |
Driver was on time Had straps and blankets Driver was respectful | 29th August |
Driver was on time Had straps and blankets Driver was respectful Really great experience.
They drive and Crew mate were so polite, helpful. Would recommend! Thank you ! | 28th August |
Driver was on time Had straps and blankets Driver was respectful | 27th August |
Driver was on time Had straps and blankets Driver was respectful | 19th August |
Driver was on time Had straps and blankets Driver was respectful The driver was punctual, courteous, efficient, and hardworking.
| 8th August |
Driver was on time Had straps and blankets Driver was respectful Very polite service, arrived promptly, and were very careful with my items. Would highly recommend and use again!
| 1st August |
Driver was on time Had straps and blankets Driver was respectful Driver completed the job earlier than expected, and was very efficient and polite. Really good service.
| 28th July |
Driver was on time Had straps and blankets Driver was respectful | 11th July |
Driver was on time Had straps and blankets Driver was respectful All went well. The driver was on time, he was also professional and very friendly. Good job - thank you!
| 11th July |
Driver was on time Had straps and blankets Driver was respectful The best driver
| 9th July |
Driver was on time Had straps and blankets Driver was respectful | 5th July |
Driver was on time Didn't have straps and blankets Driver was respectful | 4th July |
Driver was on time Had straps and blankets Driver was respectful Lift was broken, so items had to be brought up the stairs, which I appreciate wasn't part of the booking. We agreed £20 extra, but at then at the end they said it was £20 each for both helpers.
Mirror was strapped in to side of the van, but had fallen over when we arrived. Service was very good, was just a bit unprofessional in terms of payment | 28th June |
Driver was on time Had straps and blankets Driver was respectful | 25th June |
Driver was on time Had straps and blankets Driver was respectful | 16th June |
Driver was on time Had straps and blankets Driver was respectful These guys were really excellent. Highly recommend, very pleasant people and incredibly efficient
| 28th May |
Driver was on time Had straps and blankets Driver was respectful Move went smoothly, lovely professional team, polite and competent, arrived early, move done under 2 hours, stress free, wholeheartedly recommend
| 24th April |
Driver was on time Didn't have straps and blankets Driver was not respectful Great guys! Really helpful and appreciative! I have OCD and they were very respectful of this.
| 29th March |
Driver was not on time Had straps and blankets Driver was respectful There was some kind of mix up with nd driver arrived 1.75 hours after the booking. I booked the ride at 10:00 and driver was there at 11:45. The team lead I called tried to help but did not offer to compensate only add 30 min extra which I did not need, in fact we were done in 45 min and I booked 1.5 hours. The driver and his assistant were lovely and the lead driver was experienced and calm.
| 28th March |
Driver was on time Had straps and blankets Driver was respectful They were great! Would definitely recommend them.
| 27th March |
Driver was not on time Had straps and blankets Driver was respectful | 21st March |
Driver was on time Had straps and blankets Driver was respectful On time, professional, efficient, polite. 100% recommended
| 31st January |
Driver was on time Had straps and blankets Driver was respectful Great in communicating when they are arriving. Will use again.
| 29th January |
Driver was on time Didn't have straps and blankets Driver was respectful Derek and his colleagues was really professional and friendly. Efficient work, highly recommended!
| 16th January |
Driver was not on time Had straps and blankets Driver was respectful Great guys! Friendly! Chatty! Delays from one location to another but great communication :) highly recommend
| 23rd December |
Driver was on time Had straps and blankets Driver was respectful They were very friendly and kind
| 29th November |
Driver was on time Had straps and blankets Driver was respectful | 28th November |
Driver was on time Had straps and blankets Driver was respectful Great driver and very helpful.
| 21st November |
Driver was on time Had straps and blankets Driver was respectful Really good experience, group of guys were speedy and respectful. Highly recommended.
| 31st October |
Driver was on time Had straps and blankets Driver was respectful | 26th October |
Driver was not on time Had straps and blankets Driver was not respectful Driver was late by 25 minutes however the job was last minute so I can kind of understand this, however it almost meant that we were not able to move the items out of storage and wouldn’t have if I hadn’t have done a third of the work myself and arranged an extension.
The driver’s colleague had no sense of what he was doing which made things take longer. What annoyed me the most if the lack of care of the items. There is a chip off of our tv cabinet and also a couple of drawers broken. In addition to this there’s a large scrape on the stairway where he scratched the legs of our ottoman bench up our brand new wall. Overall, very disappointed, the only reason I’m giving a 3 is because they were both friendly. For workmanship, due to the lack of care I would have given a 1. Finally, because I helped l, (because I had to)they finished half an hour early. Of Course we still had to pay for the full time. | 25th October |
Driver was on time Had straps and blankets Driver was respectful | 24th October |
Driver was on time Had straps and blankets Driver was respectful Amazing service!!!!!!!
| 11th October |
Driver was on time Had straps and blankets Driver was respectful | 29th September |
Driver was on time Had straps and blankets Driver was respectful He was great
| 26th September |
Driver was on time Had straps and blankets Driver was respectful Friendly driver and really efficient.
| 13th September |
Driver was on time Had straps and blankets Driver was respectful Sam was really nice and helpful
| 3rd September |
Driver was on time Had straps and blankets Driver was respectful Very helpful, very respectful driver and assistant. Pleased with the service.
| 1st September |
Driver was on time Didn't have straps and blankets Driver was respectful I don’t know the name of driver but he is very nice and helpful. Big smile on face and said to us any more item to move.
| 30th August |
Driver was on time Had straps and blankets Driver was respectful | 29th August |
Driver was on time Had straps and blankets Driver was respectful | 27th August |
Driver was on time Had straps and blankets Driver was respectful Very good service from the driver
| 25th August |
Driver was on time Had straps and blankets Driver was respectful Brilliant experience with Hennock removals - the most helpful + lovely 3 guys who helped me move a lot of stuff. Had all the equipment and knowledge to help pack up a storage unit too. Would recommend to everyone.
| 23rd August |
Driver was on time Had straps and blankets Driver was respectful Absolutely fantastic guys, very helpful and amazingly quick! Thank you so much!
| 21st August |
Driver was on time Had straps and blankets Driver was respectful Sam was brilliant. So friendly We had the move done in no time. Would recommend Sam. Van that turned up was not that in the photo I received on confirmation btw
| 7th August |
Driver was on time Had straps and blankets Driver was respectful The driver and helper were incredibly punctual (early actually but they kindly waited for me). They did an incredibly fast job and everything was in perfect conditions (even glasses which I very badly covered). Lastly, they were very polite and amiable.
| 2nd August |
Driver was on time Had straps and blankets Driver was respectful | 18th July |
Driver was on time Had straps and blankets Driver was respectful The drivers were on time, friendly and helpful. The move couldn't have been more effortless.
| 1st May |
Driver was on time Didn't have straps and blankets Driver was not respectful I had a furniture ruined items broken and damaged.
DRIVER'S RESPONSE 15-02-2020: Henock Removals are always happy to receive comments and complaints as they improve our service and also show us how our drivers execute the service based on the customer's needs. Based on the Reka, SE1 - W10 review we wish to say our side too. • As we always explain our vans are always equipped with all necessary equipment like a trolley, blankets and straps. We can provide pictures to evidence this if we are asked too. • the driver was accused of disrespecting the customer, just because he chose to follow navigation not the customer, however, she didn’t ask him to follow her from the beginning. Once they arrived and started unloading, the customer was standing in the middle of the van and distracting the job. The driver asked her politely to give them a space to work effectively. • Alleged Furniture Damage: the driver informed the customer that one of the items of furniture on the back had some damage and the customer knew about this before it was put in the van. Lastly we are sorry for the experience with us this time but we would love to make you feel valued if you used us next time. Henock removals . | 9th February |
Driver was on time Had straps and blankets Driver was respectful | 8th February |
Driver was on time Had straps and blankets Driver was respectful | 3rd February |
Driver was on time Had straps and blankets Driver was respectful | 26th January |
Driver was on time Had straps and blankets Driver was respectful I have used these moved twice in the last 5 months to help me move across South London.
Both times they were amazing. Friendly and efficient. Highly recommended | 19th December |
Driver was not on time Had straps and blankets Driver was respectful | 8th December |
Driver was on time Had straps and blankets Driver was respectful | 7th December |
Driver was on time Had straps and blankets Driver was respectful Just great guys, worked so hard and really made my move go well. Safe driver too! Many thanks.
| 1st December |
Driver was on time Had straps and blankets Driver was respectful They were amazing, very kind and helpful
| 24th November |
Driver was not on time Had straps and blankets Driver was respectful | 10th November |
Driver was on time Had straps and blankets Driver was respectful Stellar service, arrived early was efficient and flexible with his work. Also very knowledgeable on how to store and arrange items to ensure utilising the most of the space. Highly recommend!
| 9th November |
Driver was on time Had straps and blankets Driver was respectful They were amazing! Very helpful and friendly. Highly recommended :)
| 3rd November |
Driver was on time Had straps and blankets Driver was respectful He was super nice for such a short notice, thank you so much
| 28th October |
Driver was on time Didn't have straps and blankets Driver was respectful Start of conversation was that I have 2 hours and not focussed on the job . Had to move half the stuffs on my own as I was pressed for time and extra rounds . Was better off having my personal arrangement when contract was to move not time and trips
Driver's response: We are always happy to receive your comments and reviews and we are glad to have this opportunity to explain this customer's poor review. For starters our vans are always equipped with all necessary tools and materials like trollies; 2 type flat and two wheels; blankets and straps. We can provide pictures to evidence this at any time if we are asked to. When we arrived at the booking the driver called the customer and asked if he wanted to start early, and the response was positive. We started at 1:30pm half an hour earlier than the original booking. The customer booked a large van with extra helpers which we provided. The customer was moving out from a 2 bedroom flat with all furniture and boxes. We managed to put the majority of the goods into the van which took 2 hrs exactly, from pick-up to the drop. As is our policy, we have always have to let a customer know once the original booked time is over and they are running into extra time payment and that’s what our driver did. We apologise for any misunderstanding by the customer and hopefully will be able to help them out in the near future. Kind regards Henock | 14th October |
Driver was on time Had straps and blankets Driver was respectful | 12th October |
Driver was not on time Didn't have straps and blankets Driver was respectful | 1st October |
Driver was on time Had straps and blankets Driver was respectful The driver and his mate were very helpful. They did a great job.
| 30th September |
Driver was on time Had straps and blankets Driver was respectful 2 polite men and our move all done in 2 hours 15 minutes and at a very reasonable price.
| 27th September |
Driver was not on time Had straps and blankets Driver was respectful | 16th September |
Driver was on time Had straps and blankets Driver was respectful 5 star moving service. Fast efficient. Genuinely Nice guys! Highly recommend!
| 30th August |
Driver was on time Had straps and blankets Driver was respectful Great hard working gents.
| 27th August |
Driver was on time Didn't have straps and blankets Driver was respectful Driver and the helper both were very nice polite and helpful. I will recommend them. 5 star service.
| 17th August |
Driver was on time Had straps and blankets Driver was respectful Incredibly helpful, went above and beyond to help and make sure everything was safely transported
| 10th August |
Driver was on time Had straps and blankets Driver was respectful | 3rd August |
Driver was on time Had straps and blankets Driver was respectful Wonderful chaps and a delight to deal with. Would recommend 100% (and I am a dead fussy person).
| 15th June |
Driver was on time Had straps and blankets Driver was respectful | 16th May |
Driver was on time Had straps and blankets Driver was respectful He was early and very efficient. Would use him again without hesitation.
| 30th March |
Driver was on time Had straps and blankets Driver was respectful | 19th February |
Driver was on time Had straps and blankets Driver was respectful Everything perfect! Hew as really nice and kind. Really good service.
| 22nd December |
Driver was on time Had straps and blankets Driver was respectful The driver phoned me at the expected arrival time to state that they had arrived but they were not outside my flat. They were parking in a carpark close by. So it took 20 minutes for them to start packing the van. Both men worked very hard and I am pleased with my move.
| 17th December |
Driver was on time Had straps and blankets Driver was respectful | 4th December |
Driver was on time Didn't have straps and blankets Driver was not respectful There was some confusion about who to contact. The furniture was scuffed as it was brought out of the van. He was nice though and the price was good.
| 19th November |
Driver was on time Had straps and blankets Driver was respectful He was very polite and professional. When we needed his help due to a logistics snafu on our part, he provided it (for compensation). He was also very respectful and understanding, given tricky parking at the destination.
| 17th November |
Driver was not on time Didn't have straps and blankets Driver was respectful Company got switched last minute and van was one hour late as a result (not the drivers fault). Driver himself was great, very helpful.
CMV response: We are sorry that your original driver was detained on his previous booking, but happy that we were able to provide you with a replacement van and that you found your new driver to be very helpful. | 9th September |
Driver was on time Had straps and blankets Driver was respectful Really good, careful and quick!
| 14th August |
Driver was on time Had straps and blankets Driver was respectful | 1st August |
Driver was on time Had straps and blankets Driver was respectful | 2nd December |
Driver was on time Had straps and blankets Driver was respectful | 26th November |
Driver was on time Had straps and blankets Driver was respectful | 28th October |
Driver was on time Had straps and blankets Driver was respectful | 21st October |
Driver was on time Had straps and blankets Driver was respectful Such a great service - quick, friendly, reliable. Definitely recommended!
| 2nd October |
Driver was not on time Didn't have straps and blankets Driver was not respectful They were cribbing a lot , one of them was on the phone lot of time. I made it clear when I booked that the destination is a house (ground and first floor) but he wanted to charge me more money. I asked the my builder workers to assist so that we can finish without any more fuss. I still tipped them 20.. I would never book these guys for my next move
Driver's response: Firstly, I want to apologise on behalf of Henock Removals for the customer's dissatisfaction. We always appreciate our customers' comments as this helps us to improve our service and we always take strong action with our employees who do not comply with our rules. I spoke to the driver and he told me he was delayed by about 25 mins to the booking. He did call the customers to let them know that he was unfortunately going to be late. On arrival he again called the customer to ask him the directions as the TomTom indicated that he arrived, but he could not see the customer. This was resolved and he was not far from the destination. The driver admitted he suggested to the customer that if there were more people assisting, the job would be done faster, since there were builders around the house. There was quite a long distance to walk from A to B with a van load of items and some of the boxes were very heavy, over 45 kgs. The driver states that he was polite throughout the 2 hr booking and because of that he thought they got a £20 tip. He did also admit that he answered 2 calls during the booking, one of which was from the office. In addition, we received a text at 9pm Saturday from the customer asking to reschedule the pick-up to 11:30am or 2pm. It was very late notice but I tried to help them by switching around some bookings, but it was really too late as it was hard to contact some customers. At that time I did explain this to the customer over the phone and he agreed to stick with the original time. Kind regards Henock Removals | 1st October |
Driver was on time Had straps and blankets Driver was respectful | 25th September |
Driver was on time Had straps and blankets Driver was respectful Fast, friendly, and professional! I hope I don't have to move again soon, but if I do, I'd book with Henock again.
| 24th September |
Driver was on time Had straps and blankets Driver was respectful Quick&Efficient - very happy
| 16th September |
Driver was on time Had straps and blankets Driver was respectful | 10th September |
Driver was on time Had straps and blankets Driver was respectful Excellent team, very helpful and professional.
| 9th September |
Driver was on time Had straps and blankets Driver was respectful | 3rd September |
Driver was not on time Didn't have straps and blankets Driver was respectful Thanks for assisting with our move at short notice. The driver was very helpful with loading and unloading the van.
Regards, Jonathan | 19th August |
Driver was not on time Had straps and blankets Driver was respectful Both men were helpful, friendly and efficient. Can't fault the service at all especially as we'd been let down in the morning.
| 12th August |
Driver was on time Had straps and blankets Driver was respectful excellent
| 29th July |
Driver was on time Had straps and blankets Driver was respectful | 28th July |
Driver was not on time Didn't have straps and blankets Driver was respectful The 2 guys who came were very friendly and helped keep my stress levels to a minimum despite a few challenges - Mainly that the van was taller than requested so they weren't able to park in the building garage and had to park farther away. Unfortunately a few of the boxes were dropped on accident after the balance on a trolley tipped and I lost a mug along with a measuring glass. A few of my furniture pieces were also chipped (I think this was because no blankets were used). However, in the grand scheme of things these are pretty minor. So overall, it went pretty well.
| 12th July |
Driver was on time Had straps and blankets Driver was respectful Henoek was very friendly and warm in nature. He was very efficient and organised. It was a pleasure working with him. Fantastic service all round.
| 28th May |
Driver was on time Had straps and blankets Driver was respectful Had a couple of change of drivers before hand but our driver arrived on time and was excellent
| 30th September |
Driver was on time Had straps and blankets Driver was respectful Very polite and friendly driver. Excellent service. I will use the service again and spread the words to friends and family for the fantastic service. Thank you
| 25th July |
Driver was on time Had straps and blankets Driver was respectful Brilliant. Helpful. And service with a smile. What more could you ask for?
| 9th July |
Driver was on time Didn't have straps and blankets Driver was respectful Perfect! Thr driver was more than 20 mins before our booked time and waited patiently for the time when our booking was actually scheduled. Very kind and helpful person. Highly recommended! Made it very easy for us!
| 25th June |
Driver was on time Had straps and blankets Driver was respectful Very sweet guys. Businesslike. Efficient. Highly recommend.
| 28th May |
Driver was on time Had straps and blankets Driver was respectful | 5th April |
Driver was on time Had straps and blankets Driver was respectful Our driver was punctual, friendly and incredibly professional. He took great care with all our things, packed the van like a Tetris ninja, and generally made the move as easy as it could possibly have been. Highly recommend ????
| 30th January |
Driver was on time Had straps and blankets Driver was respectful | 24th January |
Driver was not on time Had straps and blankets Driver was respectful Unfortunately as I've been told there was a system failure and it caused a slight delay. But the office kept me updated, so as driver. Was happy to receive an invoice of payment. Will recommend to all friends . Easy to book.
| 3rd January |
Driver was on time Had straps and blankets Driver was respectful | 2nd January |
Driver was on time Had straps and blankets Driver was respectful | 30th December |
Driver was on time Had straps and blankets Driver was respectful The perfect driver. Friendly, kind and he can get a sofa (safely) through any door, no matter how small!
| 14th December |
Driver was on time Had straps and blankets Driver was respectful | 3rd November |
Driver was on time Had straps and blankets Driver was respectful | 2nd November |
Driver was on time Had straps and blankets Driver was respectful Great guy. Good job done. Made my life much easier. I would recommend this service to anyone.
| 1st November |
Driver was on time Didn't have straps and blankets Driver was respectful | 31st October |
Driver was on time Had straps and blankets Driver was respectful Great moving experience
| 22nd October |
Driver was on time Had straps and blankets Driver was respectful | 22nd October |
Driver was not on time Had straps and blankets Driver was respectful which is fine but not great when trying to explain directions. When he finally turned up (after literally having to go and find where he was), 45 minutes after expected arrival, I lost access to a gate to the internal courtyard that would have made the move much much easier. Seemed a nice guy (ie smiled) but not the most athletic or experienced.
| 6th October |
Driver was on time Had straps and blankets Driver was respectful | 27th September |
Driver was on time Had straps and blankets Driver was respectful Excellent service, thank you!
| 25th June |
Driver was on time Had straps and blankets Driver was respectful The driver was excellent, very professional and very pleasant. Would definitely recommend.
| 15th June |
Driver was on time Had straps and blankets Driver was respectful | 7th June |
Driver was not on time Had straps and blankets Driver was respectful | 31st May |
Driver was on time
Had straps and blankets
Driver was respectful
27th June
Driver was on time
Had straps and blankets
Driver was respectful
16th October
Driver was not time
Had straps and blankets
Driver was not respectful
5th October
Driver was not time
Had straps and blankets
Driver was respectful
3rd October
Driver was on time
Had straps and blankets
Driver was respectful
2nd October
Driver was not time
Had straps and blankets
Driver was respectful
29th September
Driver was on time
Had straps and blankets
Driver was respectful
25th September
Driver was not time
Had straps and blankets
Driver was respectful
25th September
Driver was on time
Had straps and blankets
Driver was respectful
19th September
Driver was on time
Had straps and blankets
Driver was respectful
19th September
Driver was on time
Had straps and blankets
Driver was respectful
11th September
Driver was on time
Had straps and blankets
Driver was respectful
5th September
Driver was on time
Had straps and blankets
Driver was respectful
2nd September
Driver was on time
Had straps and blankets
Driver was respectful
1st September
Driver was on time
Had straps and blankets
Driver was respectful
31st August
Driver was on time
Had straps and blankets
Driver was respectful
31st August
Driver was on time
Had straps and blankets
Driver was respectful
29th August
Driver was on time
Had straps and blankets
Driver was respectful
They drive and Crew mate were so polite, helpful.
Would recommend!
Thank you !
28th August
Driver was on time
Had straps and blankets
Driver was respectful
27th August
Driver was on time
Had straps and blankets
Driver was respectful
19th August
Driver was on time
Had straps and blankets
Driver was respectful
8th August
Driver was on time
Had straps and blankets
Driver was respectful
1st August
Driver was on time
Had straps and blankets
Driver was respectful
28th July
Driver was on time
Had straps and blankets
Driver was respectful
11th July
Driver was on time
Had straps and blankets
Driver was respectful
11th July
Driver was on time
Had straps and blankets
Driver was respectful
9th July
Driver was on time
Had straps and blankets
Driver was respectful
5th July
Driver was on time
Didn't have straps and blankets
Driver was respectful
4th July
Driver was on time
Had straps and blankets
Driver was respectful
Mirror was strapped in to side of the van, but had fallen over when we arrived.
Service was very good, was just a bit unprofessional in terms of payment
28th June
Driver was on time
Had straps and blankets
Driver was respectful
25th June
Driver was on time
Had straps and blankets
Driver was respectful
16th June
Driver was on time
Had straps and blankets
Driver was respectful
28th May
Driver was on time
Had straps and blankets
Driver was respectful
24th April
Driver was on time
Didn't have straps and blankets
Driver was not respectful
29th March
Driver was not time
Had straps and blankets
Driver was respectful
28th March
Driver was on time
Had straps and blankets
Driver was respectful
27th March
Driver was not time
Had straps and blankets
Driver was respectful
21st March
Driver was on time
Had straps and blankets
Driver was respectful
31st January
Driver was on time
Had straps and blankets
Driver was respectful
29th January
Driver was on time
Didn't have straps and blankets
Driver was respectful
16th January
Driver was not time
Had straps and blankets
Driver was respectful
23rd December
Driver was on time
Had straps and blankets
Driver was respectful
29th November
Driver was on time
Had straps and blankets
Driver was respectful
28th November
Driver was on time
Had straps and blankets
Driver was respectful
21st November
Driver was on time
Had straps and blankets
Driver was respectful
31st October
Driver was on time
Had straps and blankets
Driver was respectful
26th October
Driver was not time
Had straps and blankets
Driver was not respectful
The driver’s colleague had no sense of what he was doing which made things take longer. What annoyed me the most if the lack of care of the items. There is a chip off of our tv cabinet and also a couple of drawers broken.
In addition to this there’s a large scrape on the stairway where he scratched the legs of our ottoman bench up our brand new wall.
Overall, very disappointed, the only reason I’m giving a 3 is because they were both friendly. For workmanship, due to the lack of care I would have given a 1.
Finally, because I helped l, (because I had to)they finished half an hour early. Of
Course we still had to pay for the full time.
25th October
Driver was on time
Had straps and blankets
Driver was respectful
24th October
Driver was on time
Had straps and blankets
Driver was respectful
11th October
Driver was on time
Had straps and blankets
Driver was respectful
29th September
Driver was on time
Had straps and blankets
Driver was respectful
26th September
Driver was on time
Had straps and blankets
Driver was respectful
13th September
Driver was on time
Had straps and blankets
Driver was respectful
3rd September
Driver was on time
Had straps and blankets
Driver was respectful
1st September
Driver was on time
Didn't have straps and blankets
Driver was respectful
30th August
Driver was on time
Had straps and blankets
Driver was respectful
29th August
Driver was on time
Had straps and blankets
Driver was respectful
27th August
Driver was on time
Had straps and blankets
Driver was respectful
25th August
Driver was on time
Had straps and blankets
Driver was respectful
23rd August
Driver was on time
Had straps and blankets
Driver was respectful
21st August
Driver was on time
Had straps and blankets
Driver was respectful
7th August
Driver was on time
Had straps and blankets
Driver was respectful
2nd August
Driver was on time
Had straps and blankets
Driver was respectful
18th July
Driver was on time
Had straps and blankets
Driver was respectful
1st May
Driver was on time
Didn't have straps and blankets
Driver was not respectful
DRIVER'S RESPONSE 15-02-2020:
Henock Removals are always happy to receive comments and complaints as they improve our service and also show us how our drivers execute the service based on the customer's needs.
Based on the Reka, SE1 - W10 review we wish to say our side too.
• As we always explain our vans are always equipped with all necessary equipment like a trolley, blankets and straps. We can provide pictures to evidence this if we are asked too.
• the driver was accused of disrespecting the customer, just because he chose to follow navigation not the customer, however, she didn’t ask him to follow her from the beginning.
Once they arrived and started unloading, the customer was standing in the middle of the van and distracting the job. The driver asked her politely to give them a space to work effectively.
• Alleged Furniture Damage: the driver informed the customer that one of the items of furniture on the back had some damage and the customer knew about this before it was put in the van.
Lastly we are sorry for the experience with us this time but we would love to make you feel valued if you used us next time.
Henock removals .
9th February
Driver was on time
Had straps and blankets
Driver was respectful
8th February
Driver was on time
Had straps and blankets
Driver was respectful
3rd February
Driver was on time
Had straps and blankets
Driver was respectful
26th January
Driver was on time
Had straps and blankets
Driver was respectful
Both times they were amazing. Friendly and efficient. Highly recommended
19th December
Driver was not time
Had straps and blankets
Driver was respectful
8th December
Driver was on time
Had straps and blankets
Driver was respectful
7th December
Driver was on time
Had straps and blankets
Driver was respectful
1st December
Driver was on time
Had straps and blankets
Driver was respectful
24th November
Driver was not time
Had straps and blankets
Driver was respectful
10th November
Driver was on time
Had straps and blankets
Driver was respectful
9th November
Driver was on time
Had straps and blankets
Driver was respectful
3rd November
Driver was on time
Had straps and blankets
Driver was respectful
28th October
Driver was on time
Didn't have straps and blankets
Driver was respectful
Driver's response:
We are always happy to receive your comments and reviews and we are glad to have this opportunity to explain this customer's poor review.
For starters our vans are always equipped with all necessary tools and materials like trollies; 2 type flat and two wheels; blankets and straps. We can provide pictures to evidence this at any time if we are asked to.
When we arrived at the booking the driver called the customer and asked if he wanted to start early, and the response was positive.
We started at 1:30pm half an hour earlier than the original booking. The customer booked a large van with extra helpers which we provided. The customer was moving out from a 2 bedroom flat with all furniture and boxes. We managed to put the majority of the goods into the van which took 2 hrs exactly, from pick-up to the drop. As is our policy, we have always have to let a customer know once the original booked time is over and they are running into extra time payment and that’s what our driver did.
We apologise for any misunderstanding by the customer and hopefully will be able to help them out in the near future.
Kind regards
Henock
14th October
Driver was on time
Had straps and blankets
Driver was respectful
12th October
Driver was not time
Didn't have straps and blankets
Driver was respectful
1st October
Driver was on time
Had straps and blankets
Driver was respectful
30th September
Driver was on time
Had straps and blankets
Driver was respectful
27th September
Driver was not time
Had straps and blankets
Driver was respectful
16th September
Driver was on time
Had straps and blankets
Driver was respectful
30th August
Driver was on time
Had straps and blankets
Driver was respectful
27th August
Driver was on time
Didn't have straps and blankets
Driver was respectful
17th August
Driver was on time
Had straps and blankets
Driver was respectful
10th August
Driver was on time
Had straps and blankets
Driver was respectful
3rd August
Driver was on time
Had straps and blankets
Driver was respectful
15th June
Driver was on time
Had straps and blankets
Driver was respectful
16th May
Driver was on time
Had straps and blankets
Driver was respectful
30th March
Driver was on time
Had straps and blankets
Driver was respectful
19th February
Driver was on time
Had straps and blankets
Driver was respectful
22nd December
Driver was on time
Had straps and blankets
Driver was respectful
17th December
Driver was on time
Had straps and blankets
Driver was respectful
4th December
Driver was on time
Didn't have straps and blankets
Driver was not respectful
19th November
Driver was on time
Had straps and blankets
Driver was respectful
17th November
Driver was not time
Didn't have straps and blankets
Driver was respectful
CMV response:
We are sorry that your original driver was detained on his previous booking, but happy that we were able to provide you with a replacement van and that you found your new driver to be very helpful.
9th September
Driver was on time
Had straps and blankets
Driver was respectful
14th August
Driver was on time
Had straps and blankets
Driver was respectful
1st August
Driver was on time
Had straps and blankets
Driver was respectful
2nd December
Driver was on time
Had straps and blankets
Driver was respectful
26th November
Driver was on time
Had straps and blankets
Driver was respectful
28th October
Driver was on time
Had straps and blankets
Driver was respectful
21st October
Driver was on time
Had straps and blankets
Driver was respectful
2nd October
Driver was not time
Didn't have straps and blankets
Driver was not respectful
Driver's response:
Firstly, I want to apologise on behalf of Henock Removals for the customer's dissatisfaction. We always appreciate our customers' comments as this helps us to improve our service and we always take strong action with our employees who do not comply with our rules.
I spoke to the driver and he told me he was delayed by about 25 mins to the booking. He did call the customers to let them know that he was unfortunately going to be late. On arrival he again called the customer to ask him the directions as the TomTom indicated that he arrived, but he could not see the customer. This was resolved and he was not far from the destination.
The driver admitted he suggested to the customer that if there were more people assisting, the job would be done faster, since there were builders around the house. There was quite a long distance to walk from A to B with a van load of items and some of the boxes were very heavy, over 45 kgs. The driver states that he was polite throughout the 2 hr booking and because of that he thought they got a £20 tip. He did also admit that he answered 2 calls during the booking, one of which was from the office.
In addition, we received a text at 9pm Saturday from the customer asking to reschedule the pick-up to 11:30am or 2pm. It was very late notice but I tried to help them by switching around some bookings, but it was really too late as it was hard to contact some customers. At that time I did explain this to the customer over the phone and he agreed to stick with the original time.
Kind regards
Henock Removals
1st October
Driver was on time
Had straps and blankets
Driver was respectful
25th September
Driver was on time
Had straps and blankets
Driver was respectful
24th September
Driver was on time
Had straps and blankets
Driver was respectful
16th September
Driver was on time
Had straps and blankets
Driver was respectful
10th September
Driver was on time
Had straps and blankets
Driver was respectful
9th September
Driver was on time
Had straps and blankets
Driver was respectful
3rd September
Driver was not time
Didn't have straps and blankets
Driver was respectful
Regards,
Jonathan
19th August
Driver was not time
Had straps and blankets
Driver was respectful
12th August
Driver was on time
Had straps and blankets
Driver was respectful
29th July
Driver was on time
Had straps and blankets
Driver was respectful
28th July
Driver was not time
Didn't have straps and blankets
Driver was respectful
12th July
Driver was on time
Had straps and blankets
Driver was respectful
28th May
Driver was on time
Had straps and blankets
Driver was respectful
30th September
Driver was on time
Had straps and blankets
Driver was respectful
25th July
Driver was on time
Had straps and blankets
Driver was respectful
9th July
Driver was on time
Didn't have straps and blankets
Driver was respectful
25th June
Driver was on time
Had straps and blankets
Driver was respectful
28th May
Driver was on time
Had straps and blankets
Driver was respectful
5th April
Driver was on time
Had straps and blankets
Driver was respectful
30th January
Driver was on time
Had straps and blankets
Driver was respectful
24th January
Driver was not time
Had straps and blankets
Driver was respectful
3rd January
Driver was on time
Had straps and blankets
Driver was respectful
2nd January
Driver was on time
Had straps and blankets
Driver was respectful
30th December
Driver was on time
Had straps and blankets
Driver was respectful
14th December
Driver was on time
Had straps and blankets
Driver was respectful
3rd November
Driver was on time
Had straps and blankets
Driver was respectful
2nd November
Driver was on time
Had straps and blankets
Driver was respectful
1st November
Driver was on time
Didn't have straps and blankets
Driver was respectful
31st October
Driver was on time
Had straps and blankets
Driver was respectful
22nd October
Driver was on time
Had straps and blankets
Driver was respectful
22nd October
Driver was not time
Had straps and blankets
Driver was respectful
6th October
Driver was on time
Had straps and blankets
Driver was respectful
27th September
Driver was on time
Had straps and blankets
Driver was respectful
25th June
Driver was on time
Had straps and blankets
Driver was respectful
15th June
Driver was on time
Had straps and blankets
Driver was respectful
7th June
Driver was not time
Had straps and blankets
Driver was respectful
31st May
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CMVGP LTD is a company registered in England & Wales | Registered address: 86-90 Paul Street, London, EC2A 4NE | Company number: 15614061