Google Click Fraud

Ko Ko and Van

1,671

miles driven by this driver

70

customers booked this driver

23

customers reviewed this driver

Large van with straps and blanket available. Need to ask!!!!!!

KoKo and Van

Reviews

Review Rating

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

3 weeks ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

I had booked for 3 and a half hours but we were finished after two. I was a bit annoyed that he had another pick up after me which was scheduled for what would have been within the allotted time and there was no refund for the time that we didn't use. Is this something that you usually provide a refund for? Especially given he was going to another job during the allotted time which to me sounds like being paid twice for the same time.

CMV response: We are sorry for the confusion here, the drivers operate on an automated calendar system which means that if you book for, say 4 hours, the driver is absolutely unable to take on another booking for that period as his calendar will not accept another booking and his prices will not show on the website for that 4 hour period. In addition, if a booking runs over, the driver will always stay until the move is 100% complete. We therefore do not offer a refund for time not used as the driver is unable to take on other work for the time that you have booked his services.

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Good service

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

2 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: No

Ko Ko was excellent. Would definitely recommend him and use him again

2 months ago

Was the driver on time: No

Did they have straps and blankets: Yes

Was the driver respectful: Yes

2 months ago

Was the driver on time: No

Did they have straps and blankets: No

Was the driver respectful: Yes

The driver Koko and George were very fast and efficient, friendly and helpful. However they were 1 and a half hours late to arrive. We had made the booking for 10.30am as we had a flat inspection booked with our agent at 12 noon, and had a time window for arrival at the storage facility we were moving our things to between 1 - 2pm. Koko called at 10.30am to say he would be 30 minutes late. By 11.15am he still hadn't arrived, I called again and he said he would be another half an hour. I called the Compare the Man & Van customer services and they could not send anyone else as they hadn't known about the delay.
As the move started so late we were charged by our letting agent and the storage facility for being late.

I would like a partial refund.

Apart from this late start, when they arrived the men were very hard workers and were really friendly and respectful.

CMV Response: We are sorry to hear that the driver was this delayed to your booking. We do have a clear refund policy for lateness which is attached to your email booking confirmation, and this customer has of course been refunded for the driver's lateness.

2 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

The driver was on time and was really helpful

2 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Lovely chap, very helpful, packed the stuff well and really made the move much, much easier. Would thoroughly recommend.

2 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

on time happy helpful a great guy all round if you need to move this is the guy would recomend with 10 stars if i could

3 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Great service. Very patient!!! :) Will highly recommend it.

4 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

easy to book through online and customer service was excellent

5 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

5 months ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

Very friendly, punctual and helpful. Great service!

6 months ago

Was the driver on time: No

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Wasn't on time due to traffic, but gave us a courtesy call with new eta and was on time for that! Very helpful and friendly. Would def recommend.

6 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Ko ko was very helpful and we were really pleased with his service, will recommend to others

7 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

KoKo was excellent. Picked up and then delivered our fridge/freezer carefully and helped load and unload it. Definitely recommend for the future

8 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Very helpful. Thanks!

8 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

9 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Ko Ko was very friendly, polite and incredibly helpful. 5 star!

10 months ago

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