Google Click Fraud

Koko and Van

3,254

miles driven by this driver

120

customers booked this driver

35

customers reviewed this driver

KoKo and Van

Reviews

Review Rating

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Koko is brilliant. Friendly, helpful and easy to get in with. No stress, no BS. The whole experience was super easy thanks to him. 5x5x5x5 stars

3 days ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Great guy, very polite and respectful. He was exactly on time. He properly helped us and placed the boxes efficiently in the van. He even used a great shortcut to avoid major traffic due to a car accident. Totally recommend him.

1 week ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Amazing service from koko. Really helpful and even finished an hour earlier than anticipated

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

The move was a breeze, the driver was nice and helped me pack and unpack at the other end. Would recommend him.Everything was fine.

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

After an earlier bad experience moving the first load of belongings (different company), what a pleasure to deal with Koko. Polite, friendly and very efficient. Thank you Koko!

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

After an earlier bad experience moving the first load of belongings (different company), what a pleasure to deal with Koko. Polite, friendly and very efficient. Thank you Koko!

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

He arrived early so we were able to complete the move in no time at all! He even helped me bring the items into my new flat, making multiple trips in the lift to do so. He was extremely helpful and kind!

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Fantastic experience!

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Very nice guy. Super friendly.. very chatting. He helped me a lot with the unloading. Thanks x

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

2 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Great driver

2 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

3 months ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

I had booked for 3 and a half hours but we were finished after two. I was a bit annoyed that he had another pick up after me which was scheduled for what would have been within the allotted time and there was no refund for the time that we didn't use. Is this something that you usually provide a refund for? Especially given he was going to another job during the allotted time which to me sounds like being paid twice for the same time.

CMV response: We are sorry for the confusion here, the drivers operate on an automated calendar system which means that if you book for, say 4 hours, the driver is absolutely unable to take on another booking for that period as his calendar will not accept another booking and his prices will not show on the website for that 4 hour period. In addition, if a booking runs over, the driver will always stay until the move is 100% complete. We therefore do not offer a refund for time not used as the driver is unable to take on other work for the time that you have booked his services.

3 months ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

4 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Good service

4 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

4 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: No

Ko Ko was excellent. Would definitely recommend him and use him again

5 months ago

Was the driver on time: No

Did they have straps and blankets: Yes

Was the driver respectful: Yes

5 months ago

Was the driver on time: No

Did they have straps and blankets: No

Was the driver respectful: Yes

The driver Koko and George were very fast and efficient, friendly and helpful. However they were 1 and a half hours late to arrive. We had made the booking for 10.30am as we had a flat inspection booked with our agent at 12 noon, and had a time window for arrival at the storage facility we were moving our things to between 1 - 2pm. Koko called at 10.30am to say he would be 30 minutes late. By 11.15am he still hadn't arrived, I called again and he said he would be another half an hour. I called the Compare the Man & Van customer services and they could not send anyone else as they hadn't known about the delay.
As the move started so late we were charged by our letting agent and the storage facility for being late.

I would like a partial refund.

Apart from this late start, when they arrived the men were very hard workers and were really friendly and respectful.

CMV Response: We are sorry to hear that the driver was this delayed to your booking. We do have a clear refund policy for lateness which is attached to your email booking confirmation, and this customer has of course been refunded for the driver's lateness.

5 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

The driver was on time and was really helpful

5 months ago

Show 15 more...

About Us

Social

  • Facebook
  • Twitter
  • Pinterest
  • LinkedIn
  • Google+