Driver was on time Had straps and blankets Driver was respectful
Manprit was very good at communicating with us leading up to our move, and very helpful on the day. I would use this service again
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Driver was on time Had straps and blankets Driver was respectful
Amazing service, would definitely hire again!
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Driver was on time Had straps and blankets Driver was respectful
We can’t be more pleased with how the move went. Manny arrived 10mins before the scheduled time and was completely lovely. Highly recommend!
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Driver was on time Had straps and blankets Driver was respectful
Initial arrival time was delayed in short notice however they managed to rearrange the move same day and went smoothly.
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Driver was not on time Had straps and blankets Driver was respectful
Amazing team. They were so helpful. The move was super stress free.
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Driver was on time Had straps and blankets Driver was respectful
On time, super reliable, worked like troopers despite there being more stairs etc than anticipated. All really smooth, would definitely use again!
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Driver was on time Didn't have straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Two very nice, friendly, hard working movers. The move was swift and stress free. Thanks guys.
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Driver was not on time Had straps and blankets Driver was respectful
This was a substitute driver with helper. So his lateness was not his fault - the previously booked driver was at fault for misjudging traffic.
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Driver was on time Had straps and blankets Driver was not respectful
Did not expect an extra 20 GBP! I was assured the van was adequate for the luggage I described - especially as no-one travelled with the driver. Why did the driver not tell us at the pickup? We could have taken the surplus in another car!
Driver's response:
"I took a Luton van on the day which was full from back to front with the customer's good on one level. I explained to her that I was only expecting 7 luggages and two bags. There were also stairs in the hotel which were not booked. I did call the controller to inform
him that the customer was not happy with the price and wanted it cheaper before I even started the job. The customer needed to book the correct size van van. If you need evidence of the load size the hotel porters who helped me load the van can confirm.
Thank you."
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Driver was on time Had straps and blankets Driver was respectful
Fantastic help. Did a great job and were incredibly friendly.
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Driver was on time Had straps and blankets Driver was respectful
Great chap, very efficient & experienced. Would highly recommend
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Manprit did a great job - was very helpful, quick , efficient and polite. I’d recommend him to others
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Driver was not on time Had straps and blankets Driver was respectful
The driver was excellent. It is a shame he was delayed by the previous job for over 2 hours.
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
excellent service, took care with my items.
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Driver was on time Had straps and blankets Driver was respectful
Its helpful thank u for help
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Driver was on time Had straps and blankets Driver was respectful
Great experience moving- We had a really helpful driver who, although we hadn't paid for help, helped us move our stuff into the house and went the extra mile to make sure the items were safely stowed. Would recommend
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Driver was on time Had straps and blankets Driver was respectful
Manny was great. Very patient and well mannered. Made it really easy and all my fragile items were taken care of. An excellent van packer. If I move again, I'd definitely request Manny.
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Driver was on time Had straps and blankets Driver was respectful
Lovely guy. Very helpful and friendly. Highly recommend.
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Driver was on time Had straps and blankets Driver was respectful
Manny was really nice and helpful.
He arrived promptly and was not fussed at all by our requests. He was also very knowledgeable with regards to back roads and short cuts to avoid the traffic.
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Driver was on time Had straps and blankets Driver was respectful
Driver was on time and helpful. The move was complicated but the driver helped with his calm and professional advices.
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Driver was on time Had straps and blankets Driver was respectful
Can you send me the receipt or invoice?
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Excellent service from Manny
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Driver was on time Had straps and blankets Driver was respectful
Lovely man who helped us :) thanks a lot
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Driver was on time Had straps and blankets Driver was respectful
Nice man and more than helpful
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
The driver was brilliant. Dug us out of a hole at short notice. Was really helpful and a lovely man. Thank you for helping us out.
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Didn't have straps and blankets Driver was not respectful
Very cool, calm and hard working.
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Driver was on time Had straps and blankets Driver was respectful
Manny was very knowledgeable about packing the van which made the move quick and efficient. I would highly recommend his services to anyone.
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Didn't have straps and blankets Driver was respectful
Mani and Sebastian were grand. They arrived on time, were both very friendly, and were happy to accommodate us by waiting at our drop-off location until the property was ready. Would be very happy to recommend them to others.
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Driver was not on time Had straps and blankets Driver was respectful
The driver was running a bit late but phoned me to let me know. When they got to the flat they were very friendly and very quick in loading the van and unloading and they were very polite and a delight to meet I would defiantly recommend. They are very good value and they even stayed longer to make sure everything was done and loaded
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Driver was on time Had straps and blankets Driver was respectful
The guys were very professional and I couldn't rate them more highly. Punctual, helpful and when I forgot my jacket in the truck, they came by two days later to drop it off before going to their next job. It was very kind of them! Will definitely book again for my next move!
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Didn't have straps and blankets Driver was not respectful
The driver was incredibly rude, insisted that he bring another driver (at a cost of an extra £50) and took much longer than necessary to arrive at destinations. He also refused to assist with loading and asked our assistant, who is very slight to move the items alone. Furthermore, he added an extra £50 to the journey (which we refused to pay) for 'running over', when this was due to his incompetence. Will be lodging a formal complaint.
Driver's response:
Pick-up address 1
I arrived at the address at 13.50 - 10 minutes early. It took me, my colleague and a gentleman from the premises 20 minutes to load the very large fences. This gentleman can confirm there were trolley, blankets and straps on board as I had to strap the fences to the sides and move the trolley to get the fences in.
Pick Up address 2
It took 1 hr 40 mins to arrive. Google maps estimate a time of 1 hr and 19 mins, however, this does not take into account traffic. I took 30 minutes to load as they had a lot of items, again me and my employee helped to load as a goodwill gesture as the customer only hired 1 man for the job as they had their own helpers for loading.
Final Delivery Address 3
It took 35 mins to reach this address (as also stated on Google maps)
Prior to the delivery, during a telephone conversation, we discussed whether she would require an additional man as the fences were quite large and awkward to load and she declined. She stated that she will have her helpers. As soon as the booked time had elapsed, I explained to the customer that she will have to pay for every additional 30 minutes. She refused to pay and stated that she had already paid for the full job to be completed. I then called the office and informed the Control Team about the situation. They confirmed and agreed that I was within my rights to charge the additional costs. The customer's boss, was still being very rude and insisted that they would not be paying anymore. Then the customer, who was the one who had actually booked the job, confirmed to her boss that I was correct in charging the additional costs. I then continued with the job but told them that due to their rudeness I would not be helping as a second man (please note that they were not disadvantaged in this anyway as they had only hired one man and my employee took my role).
James from the office called me and mentioned that the customer had complained that I was refusing to help but that was untrue as can be seen from the above explanation. I then called James as to whether I should help them as I was not being paid to do so, and he replied that it was at my discretion, so I decided that I would help as a goodwill gesture. (This meant that they now had 2 men, myself and my employee).
I must emphasise again that the person who had booked the job agreed with the additional costs but her boss did not.
kind regards
Manny
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Driver was on time Had straps and blankets Driver was respectful
Amazing job done and they really went above and beyond by advising us through the move in addition to just moving our stuff. If it wasn’t for that advice we would have been totally screwed! Really nice guys and a 100% recommend them
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Driver was on time Had straps and blankets Driver was not respectful
They two guys that came yesterday were not willing to help at all.
In fact they were counting the minutes to leave, pushing us badly when were totally agree with paying more for extra time.
They mentioned a couple of times that they were not feeling like working.
Such a bad service for a stressful moment like this. We ended up letting them to go and finish by ourselves.
We won’t ever hire your services anymore.
CMV RESPONSE 16-04-2018: Contacted the driver to ask for a response to this review.
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Driver was on time Had straps and blankets Driver was respectful
the driver arrived early had great communication and was very pleased with this attitude and performance - would highly recommend
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Driver was on time Had straps and blankets Driver was respectful
Our driver was amazing. Really helped us through our move! Thank you!!
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Driver was not on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Excellent all around. I do recommed. Will use again.
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Driver was not on time Had straps and blankets Driver was respectful
The driver wasn't on time but this was down to a prior client rather then anything like bad time management.
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Driver was on time Had straps and blankets Driver was respectful
Manprit and colleague were super efficient! I would highly recommend them
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Driver was on time Had straps and blankets Driver was respectful
Helpful and cheery. Very smooth and efficient move. Would use again.
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful
He was late but he informed us well in advanced about the delay due to congestion. Very good service. Happy.
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Very good experience with Manny. Contacted me day before to give good advice on a necessary van size upgrade. Helpful and respectful. Great value!
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
He is very nice and helpful!
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Driver was on time Had straps and blankets Driver was respectful
Manny was really helpful of a challenging job!
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Driver was on time Had straps and blankets Driver was respectful
You should mention the size of the vehicle to some accuracy. Atleast in terms of load capacity .
CMV response:
We do give full specifications for all van sizes, in particular the load area, on our Van Size Calculator on the website. We are also happy to help with this if asked and are contactable 8.00am - 8.00pm by telephone 7 days per week, via email or live chat forum.
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Very efficient and helpful. We managed to move everything within our allocated time. He even arrived early. A very smooth move. Thank you!
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Driver was on time Had straps and blankets Driver was respectful
He was very professional I would recommend
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Driver was not on time Didn't have straps and blankets Driver was respectful
The driver was late for 15 minutes, I was ok with it, however, it was only 5 monutes over the booking hour, he charged me £12 pounds. £12 pounds for 5 minutes.. I think it doesn't make any sense.
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
The driver kept to the time scale and kept us up to date with the progress of the journey i am more than pleased with the driver great job
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Driver was on time Had straps and blankets Driver was respectful
Brilliant service. On time and very helpful to get organised and with the loading and unloading. It was looking unlikely that we'd fit all our belongings but managed it just fine all the way from London to Manchester. Thanks Manprit!
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Driver was not on time Had straps and blankets Driver was respectful
Very good service, efficient & helpful throughout
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Driver was on time Had straps and blankets Driver was respectful
Super impressed with Manprit! Kept in touch beforehand. Arrived on time. Very friendly and helpful guy. Rang me to say my cousin and his 5 bikes had been safely "reunited" with the rest of the family at the ferry. Lifesaver!!
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
The driver was on time and took care of my things, however did not carry as much as I anticipated...
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Driver was not on time Had straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful
The driver was 1 hour and 35 min late! Even though the driver was very helpful I don't think I would use this company again as it was very inconvenient for me to move out so late. The house that I was moving out was being renovated and builder were waiting for me to move my stuff out. Therefore everyone was delayed because of driver being late. Also terms and condition say that if driver is late you get refund of specific percentage depends how late van arrives which never happened.
CMV response: The customer was refunded as per CMV's lateness policy. The driver was advised that in the event of lateness, he should inform the office, and the customer, so that everyone is aware and the customer then has the choice of an alternative service provider being sent to her if they are able to arrive earlier than the scheduled van.
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Driver was on time Had straps and blankets Driver was respectful
Helpful attitude and willing to work
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Driver was not on time Had straps and blankets Driver was respectful
A lovely guy but realistically you book a driver to turn up at a certain time for a reason...
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Driver was not on time Didn't have straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Didn't have straps and blankets Driver was respectful
Your driver was very helpful and efficient and I will definitely make use of your services again.
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Driver was not on time Didn't have straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful
Really good overall, I booked very last minute. Driver was 45 min late, which was a bit unhelpful.
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