Driver was on time Didn't have straps and blankets Driver was respectful
The straps and ropes were really needed! My sculpture fell over in transit and had minor damage. The driver was very friendly and helpful.
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Driver was on time Didn't have straps and blankets Driver was respectful
Cedric called ahead, and was there on time as agreed, very helpful and customer oriented. Well done!
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Didn't have straps and blankets Driver was respectful
All went very well and my 2 men worked very swiftly indeed. Happy with my team
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Driver was on time Had straps and blankets Driver was respectful
Cedric was punctual, hard working and good sense of humour. Safestore let us down with broken lifts and no trolleys but with Cedric's help we got the move done on time. 100% recommended.
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Didn't have straps and blankets Driver was respectful | |
Driver was on time Didn't have straps and blankets Driver was respectful | |
Driver was on time Didn't have straps and blankets Driver was respectful
Easy going and helpful driver, made the move very easy, would use him again
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Great service would use again.
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Driver was not on time Didn't have straps and blankets Driver was respectful
The driver was lovely and polite however he was 45 minutes late so we were left sat outside with all my belongs waiting for him in cold weather conditions. He only called to tell us he would be late after I called to find out where he was.
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Driver was on time Didn't have straps and blankets Driver was respectful
The driver was early and very helpful transferring my items very short notice! Highly recommend. A smile also went a long way after a busy and stressful day moving.
Thank you Cedric!
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Didn't have straps and blankets Driver was respectful
Didn't need straps and blankets
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Driver was on time Had straps and blankets Driver was respectful
Fantastic service. They made the nightmare of moving into a pleasure. I'd highly recommend them.
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Driver was not on time Had straps and blankets Driver was respectful
Driver was late
No trolley to aid with transport so the fridge was transported horizontally meaning liquid came out and leaked on my floors
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Driver polite and courteous.
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Driver was on time Didn't have straps and blankets Driver was respectful
We didn't need straps and blankets!
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Driver was on time Had straps and blankets Driver was respectful
Very helpful chat line and all really easy. Thanks
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Very lovely and friendly driver - would recommend this service!
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
The driver was very helpful and courteous.I gave him
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
The driver was very friendly and helpful
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful
Apart from the delay (almost one hour) the driver was very good and helpful
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
My driver was excellent, thank you
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Driver was not on time Had straps and blankets Driver was not respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Didn't have straps and blankets Driver was not respectful
Was totally unprofessional, was on the phone always . Even though I paid for help no initiative had to ask but he prefers to talk to friend over phone and watch while we moving. Did ask him to help time to time but don't think it's necessary to ask after paying for service e. Un acceptable experience !!!
Driver's response:
Im sorry the customer felt that way. The customer booked the job for 6pm but he asked me to arrive at 5.30pm.
Because I was in the middle of an important family issue, I couldn’t arrive at the time he wanted but I sorted things out and managed to get to him for 5.30pm.
I made him aware that I was outside, he come down and he took me to the 14th floor to help.
I must admit I was on the phone as I was trying to resolve important issues concerning family, which I had to respond to.
But that didn’t stop me from helping him with his stuff, which I was doing.
Plus I arrived early as he requested, and put my issues on hold.
He seemed like an ok person, so it comes as a surprise that he has made a complaint. I was talking to him about his camera business.
I’m very sorry if I offended him in anyway, usually most times I get signs when a customer is unhappy with my services.
I apologise for anything I’ve done wrong.
Thank you
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Driver was on time Had straps and blankets Driver was respectful
He helped us, but we had to ask him to move things with us many times as he seemed annoyed to be there or work.
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Driver was on time Didn't have straps and blankets Driver was respectful
He went the extra mile for us, so thank you
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Driver was on time Had straps and blankets Driver was respectful
He was really nice and helped me a bit with my boxes .
CMV response:
This was booked as a 'no help required' booking.
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful
Very annoyed that the congestion charge was not included on the website price
CMV response:
It is made very clear on the website that this charge is not included in the quote you receive, and also on the email confirmation you receive. We are also happy to advise on this if asked.
We cannot include this charge in the quote as it is a government tax. If your move is therefore likely to include the congestion charge, it will need to be paid to the driver in cash on the day.
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Driver was on time Didn't have straps and blankets Driver was respectful
Lovely guys, very quick and efficient and respectful of my belongings. Would definitely recommend and use again.
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Driver was on time Didn't have straps and blankets Driver was respectful | |
Driver was not on time Didn't have straps and blankets Driver was respectful | |
Driver was on time Didn't have straps and blankets Driver was respectful | |
Driver was on time Didn't have straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Driver was great. I would really recommend him. Excellent
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Didn't have straps and blankets Driver was respectful
Really recommend these guys. Really helpful and lovely.
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Driver was not on time Didn't have straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
We got this move done quickly. The driver helped considerably and it was the hottest day of the year
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Driver was not on time Had straps and blankets Driver was not respectful
Very little in way of communication, was late and a shame as we wanted to use the same driver for two jobs.
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Driver was on time Had straps and blankets Driver was respectful
Excellent service!
Don't forget to ask about congestion charge before booking
Would use again
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Driver was not on time Didn't have straps and blankets Driver was not respectful
Driver forgot to bring bike, had to move it myself.
CMV Response:
We note that this was a self loading booking so the driver would not be required to touch the load.
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Driver was not on time Didn't have straps and blankets Driver was respectful
driver was about 40 minutes late, we expected more help with moving things as well for the price we paid
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Didn't have straps and blankets Driver was respectful | |
Driver was on time Didn't have straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Great exprience, highly recommend it. Very smooth and efficient.
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Driver was not on time Had straps and blankets Driver was respectful | |
Driver was on time Didn't have straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Polite, enthusiastic and very helpful Would HIGHLY recommend
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Driver was on time Didn't have straps and blankets Driver was respectful
Great service, really helpful driver
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Driver was not on time Didn't have straps and blankets Driver was respectful
Good driver, 10mins late but overall I am satisfied with the service and will use again and recommend.
But vehicle should be clean like the outside and handles were dusty...
Couple little improvements and it's a 10/10 service.
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Driver was not on time Had straps and blankets Driver was respectful
Late due to traffic. Quick and very efficient.
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Driver was on time Didn't have straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful
Very polite driver & helpfull
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Great driver, thoroughly recommended !
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Driver was not on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Didn't have straps and blankets Driver was respectful | |
Driver was not on time Didn't have straps and blankets Driver was respectful
Robert was very respectful and helpful!
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Driver was not on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
All went really good. He was on time and professional.
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Driver was not on time Didn't have straps and blankets Driver was respectful
Took the stress out of the move, very easy and efficient. Only 10 minutes late.
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful | |
Driver was not on time Didn't have straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful
Driver was late but it was because of traffic. He called me at the time he was scheduled to arrive that he was going to be 30 minutes late. Overall good driver and good communication.
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Driver was on time Didn't have straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Highly recommend Robert. He was very respectful and also went the extra mile to help.
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Great all round, thank you!
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Quality and polite service. Will recommend to friends and family. Plus will use in the future.
Cheers and respectful regards
Wesley
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Driver was not on time Didn't have straps and blankets Driver was respectful
The driver came 50 mins later that the time it was supossed to come. Not so good if you don't like to waste your time waiting...
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Very happy to have booked Robert... thanks again.
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Driver was on time Had straps and blankets Driver was respectful
Everything was perfect except that the driver keep using his phone while driving and i think he should pay more attention on the road. But we arrived safely. Overall, the driver is very kind
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful | |
Driver was on time Didn't have straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Very helpful and very happy with the service we received from both the driver and his assistant
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Driver was on time Didn't have straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful
Driver late only due to traffic. Otherwise a very friendly and capable guy.
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Driver was on time Had straps and blankets Driver was respectful
I would like to thank Robert for a quick and easy move. I would defiantly use him again. very polite, good humour and respectful of my items. Thank you
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Driver was on time Had straps and blankets Driver was respectful
Guys were very helpful thx
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Driver was not on time Had straps and blankets Driver was respectful
The driver told me there is a congestion zone fee which is 11.5GBP. I was totally unaware of this. I talked to your instant chat customer care officer. They didn't tell me even I have given them the post code. Given that there are so many terms and condition, s/he should have made me aware of such charge. I was a bit upset by such charge. It would be great if you could refund me. Looking forward to your reply.
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Driver was on time Had straps and blankets Driver was respectful
Very professional and helpful!!!
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Extremely punctual and very efficient service.
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Driver was not on time Had straps and blankets Driver was respectful
Done good job, would use again
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Driver was on time Had straps and blankets Driver was respectful
Lovely chaps, friendly and efficient. All went very smoothly.
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Robert was really helpful with the move. Highly recommended.
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |